Editorial Record: This article was originally submitted as an AEJMC Public Relations Division GIFTs paper, with a February 25, 2022 deadline. Top papers were submitted to JPRE June 2022, and accepted for publication at that time. Published November 2022.
Mary Beth Deline, Ph.D. Assistant Professor School of Communication Illinois State University Norman, Illinois Email: firstname.lastname@example.org
Class tested assignments: a sequential series of assignments and an activity developed for senior PR students in a capstone PR management and research class.
Keywords: public relations; post-traumatic growth; knowledge, skills and abilities (KSAs); diversity, equity and inclusion; career preparation; pandemic
The COVID-19 pandemic has been a worldwide trauma (Prideaux, 2021). Young people, who make up most of post-secondary student bodies, are experiencing these effects in many ways (Mental Health America, 2021). For example, the US Surgeon General recently announced a mental health crisis among America’s youth (U.S. Department of Health and Human Services, 2021). This assignment helps PR senior students who have been learning in the pandemic access post-traumatic growth. Post-traumatic growth, both a process and outcome, occurs when traumatic experiences result in positive growth (Tedeschi et al., 2018). It is fostered by education, specifically reflexive meaning-building exercises and the development of narratives about what has happened and the opportunities that this provides (Tedeschi, 2020). While the pandemic is not yet over, seniors shed their student identities when graduating, marking an opportunity to reflect on the end of their roles as students during the pandemic and foster such post-traumatic growth.
To facilitate this process, this series of assignments has senior students identify KSAs – Knowledge, Skills and Abilities – that they’ve developed or adapted in their PR courses in response to the pandemic. This occurs through a KSA assessment via a handout and in-class activity with a list of KSAs culled from recent research and industry reports on topics ranging from entry-level PR hiring (DiStaso et al., 2019; Krishna et al., 2020; Meganck et al., 2020) to pandemic KSA development (Cukier et al., 2021; Organisation for Economic Co-operation and Development, 2021). (See Table 1 in Appendix A and Table 1 in Appendix D). They then analyze how these KSAs provide them with competitive advantages by developing an interview guide and undertaking information interviews with PR professionals on hiring and emergent pandemic PR trends using the list (see Appendices B and D). To facilitate these interviews students are invited to connect to the professor’s LinkedIn profile representative of the course’s alumni network, and in-class discussions detail how to research and network with potential interviewees in these networks. Finally students synthesize what they’ve learned from their KSA assessment and the interviews in a short report (see Appendix C).
Such work enables two particular post-traumatic growth outcomes. The first, personal strength outcomes, occurs when students realize how strong they’ve been facing pandemic challenges (Tedeschi, 2020). The second, identifying new possibilities, occurs when students assess how their newly developed or adapted KSAs provide them with opportunities in the PR field (Tedeschi, 2020).
Student Learning Goals
Recognize the strength exemplified in developing or adapting knowledge, skills and abilities (KSAs) during the pandemic, as well as the opportunities afforded by those same KSAs.
Adopt a strategic framework to analyze and understand how challenging events provide strategic opportunities.
Gain actual experience developing, recruiting and undertaking interviews for strategic analytic purposes.
Ensure equal access to professionalization networks and networking knowledge.
Connection to PR Theory and Practice
This exercise was developed for my senior capstone in PR management and research for PR majors. The course requires students, working in agency teams, to develop a strategic PR plan (SPP) for a client. One of the challenges students typically face in the classroom is how to begin to think strategically. This often occurs when students are asked what opportunities their potential clients face during the client appraisal process as well as in their strength, weakness, opportunity and threat analyses (SWOTs). This exercise shows them how to assess contextual value and opportunities, and therefore provides scaffolding for how to develop those aspects of the SPP. It also prepares students for the primary research needs of the SPP, such as client briefing interviews or primary employee research, via actual interview development, experience and analysis. These experiences are similar to what one would encounter in professional strategic PR contexts. Additionally, the first activity in this series of assignments, the student KSA assessment, provides students with a researched handout with KSAs that they may have developed or adapted in response to the pandemic. Working with this handout expands students’ knowledge of their own pandemic KSA repertoires. Finally, research shows that a key barrier to professionalization for first generation and historically under-represented students involves lack of access to professional networks and networking education (Parks-Yancy, 2012; Stanislaus et al., 2021; Terry & Fobia, 2019). This assignment is one small step toward ensuring that such access and learning occurs, as called for by the most recent Public Relations Society of America report on diversity, equity and inclusion (Blow et al., 2021).
Evidence of Student Learning Outcomes
The assignment’s reassessment process ensures students adopt a strategic framework to their pandemic induced KSAs. As one student noted in her final assignment: “Overall, this assignment forced me to reflect on me. It allowed me to see light in all the negative that has happened over the course of the past few years. Most of all it allowed me to take my past experiences and analyze how the pandemic made me even more prepared to enter the industry.” (The student has provided permission to have this portion of their work used publicly).
Meganck, S., Smith, J., & Guidry, J. (2020). The skills required for entry-level public relations: An analysis of skills required in 1,000 PR job ads. Public Relations Review, 46(5), 1-7.https://doi.org/10.1016/j.pubrev.2020.101973
Parks-Yancy, R. (2012). Interactions into opportunities: Career management for low-income, first-generation African American college students. Journal of College Student Development, 53(4), 510–523. https://doi.org/10.1353/csd.2012.0052
Stanislaus, E. P., Hodge, L., & Wilkerson, A. (2021). COVID-19: How will historically underrepresented groups fare in the job market? Journal of Underrepresented & Minority Progress, 5(SI), 1–12. https://doi.org/10.32674/jump.v5isi.3043
Tedeschi, R., Shakespeare-Finch, J., Taku, K., & Calhoun, L. (2018). Post-traumatic growth: Theory, research and applications. Routledge.
This assignment is done in class and submitted for participation credit.
Think back to when the pandemic started. What did you have to do to shift to learning online? Bullet points are fine.
After you got online, what did you need to do to keep effectively learning online? Think about technical skills, communication with classmates/professors, and what you needed to do to take care of yourself during this period of change. Bullet points are fine.
The next page contains a list of key PR knowledge, skills and abilities (KSAs). Bolded items identify KSAs that research shows are important both for PR and pandemic purposes. Identify your level of experience with all the items in the list.
Review these skills again. Are there any items on the list that you had to newly develop because of the pandemic? Are there any items that you had to adapt because of the pandemic? Provide a short explanation next to each identified item.
List the skills you’ve identified using, developing or adapting during the pandemic here. Rank them in order of most to least important. Write a paragraph that details why your top three KSAs are most important to you now as a student. How have they helped you be a successful student during the pandemic? What advantages, if any, have they given you as a student during the pandemic?
Sample of Table for Student KSA Assessment
Information Interview Assignment
When interviewing someone, whether it’s a PR professional or a client for a client assessment or a member of a key public, you’ll want to have an interview guide to help your interview flow. This handout is designed to help you develop an interview guide.
Researchers use interviews to investigate how others see and understand the world. Doing interviews can help us:
Ask questions that are important for our society or culture;
Help leverage previous knowledge; and/or
Help us learn something new or unexpected.
Information interviews are designed to help you better understand what it’s like to work in a field in practice. For career planning purposes, they’re useful to assess which of your sets of knowledge, skills and abilities (KSAs) are needed; KSA deficiencies; which KSAs might be in demand in the near future; as well as identifying KSAs that will help you stand out from others in your field.
To find someone to undertake an information interview with, use your network – ask friends and family, search LinkedIn and any professional directory of which you’re a member (for instance, PRSSA). When you contact them, tell them that you identified them as someone to potentially chat with based on your mutual connection “X” (name of your mutual connection here). Ask them for a twenty-thirty minute information interview about public relations. Let them know you’ll soon be a recent graduate of [your institution’s name here]’s PR program, and you’re undertaking an assessment of KSAs you’ve developed as a result of the pandemic. After they agree to participate, let them know that you’ve got a list of key PR KSAs that you’ll be using during the interview and will be sending to them in advance of the interview (see Appendix D). You’ll also need to ask your participant to let you record the interview so you can use the answers for a KSA value assessment assignment.
To develop your interview guide, take the following steps:
Do some research. Generally for any interview you want to identify what is already known about a topic (in this case, KSAs in relation to early career jobs), and what is not known. For an information interview in general, you’ll want to:
Have a general understanding of some of the practices of the person you’ll be interviewing. For instance, if you choose to interview someone who specializes in crisis communication, what are some of the key things that happen in crisis communication versus media relations? PRSA is a good resource for this; see https://www.prsa.org/about/all-about-pr
Have a sense of some of the trends in the field. For instance, what’s been happening as a result of the pandemic that might have affected the person you’re talking with? To do this, scan through some industry publications such as PR News or PR Daily.
Based on this research, develop some research questions that you want answered by the information interview. For example, one research question might be “What KSAs do I need to start a position in the PR field?” For information interviews, research questions can cover a variety of topics; below is a list of common topics. Please choose which ones you’ll cover in your interview and develop at least one research question for each topic that you choose. Common information interview topics
Job fit – common KSAs needed for the job.
What are industry trends? Where is the industry heading?
What KSAs are regularly used?
What KSAs aren’t needed?
What KSAs are rare and highly needed?
How are KSAs best gained?
Preconceptions about the everyday job that aren’t true.
The everyday job practice.
List your research questions here. You should have three minimum research questions.
After developing a list of research questions, you’ll need to operationalize them into questions that make sense to your participant. For example, a research question that asks “What knowledge do I need to start a position in the PR field?” could generate the following participant questions:
What do you do during an average day?
Thinking about the average day you just described, what skills do you need to do the things you described doing?
Of these skills you just identified, which ones do you think are the most important? Why?
List your interview questions here:
Make sure your interview questions address research questions: list 6 interview questions and identify which research questions they address. For example, if the first interview question is: ‘Thinking about the average day you just described, what skills do you need to do the things you described doing?’, and the corresponding research question is ‘A: What knowledge skills do I need to start a position in the PR field?”, you would indicate
Interview Question #1: Thinking about the average day you just described, what skills do you need to do the things you described doing?
Which research question Interview Question #1 addresses: A
Interview Question #1:
Which research question Interview Question #1 addresses:
Interview Question #2:
Which research question Interview Question #2 addresses:
Interview Question #3:
Which research question Interview Question #3 addresses:
Interview Question #4:
Which research question Interview Question #4 addresses:
Interview Question #5:
Which research question Interview Question #5 addresses:
Interview Question #6:
Which research question Interview Question #6 addresses:
You’ll want to make sure your interview feels like a conversation, not just a Q & A session. Identify two interview questions from your list of interview questions that each represent introductory, transition, key and closing questions below. Identifying these will help ensure that you’re appropriately structuring your interview.
Your final task is to make sure your participants will understand your questions, and that they’ll get you good responses. Review your questions and make sure that they follow these guidelines:
They ask one question at a time (i.e.: no double-barreled questions)
They aren’t leading
They are open-ended
They provide opportunities for participants to provide detailed answers
They’re written in plain language and are easy to understand (i.e., they do not use jargon or academic language)
Attach your interview guide as a Word document to your submission. It should contain, in the following order:
your research questions;
your interview questions, including:
introductory, transition, key and ending questions in the order in which you’d like to ask them.
After submitting your interview guide, you’ll need to add several key questions that are detailed below to your interview guide. These questions MUST BE ASKED during the interview. You may need to remove or adapt several questions from your interview guide to make room for these key questions.
Using the list of KSAs that I sent, what do you think are the top three KSAs that are needed for an early PR career? Why these three?
What are some of the key trends that you see emerging in the PR field as a result of the pandemic?
Using the same list of KSAs, what do you think are the top three KSAs that are needed to take advantage of these key trends? Why these three?
KSA Value Assessment
Congratulations! You’ve undertaken an assessment of KSAs that you’ve developed or adapted in relation to the pandemic. You’ve also developed an information interview guide and interviewed a PR practitioner to get information about key career issues and trends in the PR industry during COVID-19. This assignment has you merge this information together to identify which of your KSAs have the most value for your PR career moving forward during the pandemic. In other words, what KSAs should you highlight in career materials and processes like resumes, interviews and career plans?
Synthesize information to assess the strategic value of pandemic-affected KSAs to your career.
Strategically reflect on how events can function as opportunities.
Whom did you interview? List their name, position and company that they currently work for.
Using the list of KSAs, what did your PR practitioner think were the three major KSAs that would be needed for an early PR career? Bullet points are fine here.
Using the list of KSAs, what did your PR practitioner think were the three major KSAs that would be needed in the field in the near future, given industry trends and the pandemic? Bullet points are fine here.
Of the six KSAs that your PR practitioner identified as important for beginning your PR career or for the field’s future, list the top three KSAs that you have the most experience with from your KSA exercise sheet. Provide a paragraph on each KSA that describes what the KSA is and how you’ve used it during the pandemic. This writeup should detail how, if at all, you’ve had to adapt or learn the KSA as a result of the pandemic.
Of these top three KSAs, how do you think you can emphasize them in your career search materials? Think specifically about products or processes that you’ll be undertaking as part of your career search, such as resumes, portfolios or interview preparation. Your answer should be a minimum of one paragraph and a maximum of three, and use examples.
Of the six KSAs that your interviewee identified as important to your early career or for the field’s future, which one was most challenging to develop or adapt during the pandemic? Why? What were some of the specific challenges? How did you successfully deal with those barriers to use or adapt the KSA? Your answer should represent a minimum of one paragraph and a maximum of three paragraphs.
Go back to your list of ranked skills from your skill assessment exercise for being a student. Given what you’ve learned from your interview, re-rank them in order of most to least important for beginning your PR career. Write a paragraph that details why the top three KSAs in this list will be most important to you as you start your PR career. How will they help you succeed at the beginning of your career? What advantages, if any, will they give you as you begin your career during the pandemic?
Handout for PR Practitioners during Information Interview
The following is a list of knowledge, skills and abilities (KSAs) that have been identified in research and industry reports as important for PR careers, as well as for careers during the pandemic. KSAs that represent both PR and pandemic concerns have been bolded.
To cite this article: Deline, M.B. (2022). Looking back, stepping forward: COVID-19 KSA development and adaptation assessment for post-traumatic growth. Journal of Public Relations Education, 8(3), 120-139. https://aejmc.us/jpre/?p=3251
Editorial Record: Original draft submitted to JPRE August 26, 2019. R&R decision November 1, 2019. Revision submitted November 19, 2019. Manuscript accepted (with changes) for publication February 5, 2020. Initial changes received February 10, 2020. Final changes received July 6, 2020. First published online August 15, 2020.
Douglas J. Swanson, Ph.D. Professor of Communications California State University-Fullerton Fullerton, CA Email: email@example.com
Mindfulness has been studied in many professional and educational environments but not in the public relations workplace. This exploratory study framed in the context of social order uses the Mindfulness Attention Awareness Scale (MAAS) to separately determine perceptions of mindfulness by public relations professionals and undergraduates preparing for PR careers. Results show professionals and students have strikingly similar perceptions about their work environments. Widespread conceptual clarity about mindfulness was noted. Professionals and undergraduates reported the highest perceptions of mindful awareness in the same four workplace action or response areas. Low perceptions of mindful awareness aligned in three of four lowest-ranked areas. Strong similarities were noted in stressors present in the professional and academic workplaces. Findings support the value of mindfulness intervention in PR career preparation. Recommendations are offered for PR educators, along with suggestions for future scholarly inquiry.
Keywords: mindfulness, public relations, workplace stress, PR education, career preparation
Perceptions of Mindfulness Among Public Relations Professionals and Students: Similarities, Differences, and Implications for Undergraduate Career Preparation
Whether it’s mindlessly consuming sugary snacks while working, forgetting a new client’s name immediately after being introduced, or fretting over expected criticism from a co-worker, mindfulness in the workplace is an important and understudied issue. Mindfulness should concern public relations professionals as well as those who are preparing undergraduates to enter the profession.
A lack of mindfulness at work can result from—and can at the same time generate—anxiety, guilt, frustration, condemnation and self-doubt (Carroll, 2006). Ultimately, though, what underlies an absence of mindful action is a worker’s inability to focus and create a thoughtful and positive outcome from a current-moment situation (Kabat-Zinn, 2001).
Mindfulness has been shown to be valuable in any workplace (Jamieson & Tuckey, 2017; Passmore, 2019). It would seem especially relevant in public relations, where professionals work at a fast pace and are expected to generate strategic and creative ideas to build mutual understanding and influence between stakeholders, clients, and colleagues.
This article addresses the extent to which PR professionals and young adults seeking to enter the field understand and act mindfully—remaining thoughtful and calm in the present moment while responding in disciplined, ethical, and beneficial ways. This article presents the results of an exploratory study of PR professionals and junior/senior-level undergraduates planning for public relations careers. Specifically, the study found that there is a widespread, correct understanding of what mindfulness means in a work context. PR professionals and students reported the same kinds of work-related stressors and frustrations. Professionals and students reported their personal perceptions of mindfulness strengths and weaknesses in much the same way. At the same time, half of the professionals and a strong majority of undergraduates did not perceive mindfulness to be relevant to public relations work. Respondents reported almost no systematic mindfulness intervention in either the professional or academic environment. In other professions and in other academic workplaces, mindfulness interventions have been applied successfully over many years to help people cope with anxiety and stress (Jamieson & Tuckey, 2017), but the literature reveals no such effort in public relations.
The purpose of this study is to explore how public relations professionals and undergraduates preparing to enter the field would respond when asked questions about their perceived level of mindfulness at work. Having an understanding of how PR professionals and students grasp their level of mindfulness might lead to more awareness of how to work effectively among today’s professionals and those being prepared for the field in the future.
The selection and use of survey instruments and the review of resulting findings was guided by the theoretical construct of social order. In a socially ordered workplace, workers would “share power responsibly, communicate clearly, and work productively together no matter what cultural, economic, social, or technological uncertainties may develop” (Swanson, 2012, p. 134).
Mindfulness as a Concept
Mindfulness is prominent in popular culture. Entertainers, celebrities, and talk show hosts proclaim its calming power (Meola, 2019; Sidelsky, 2011). Professional athletes and coaches credit mindfulness as key to their winning performance (Patel, 2018). Movies and television programs present mindfulness as a life-changing experience (Kost, 2020; Pickert, 2014).
Mindfulness has been interpreted many ways. At its most basic, it involves “being awake and aware–being tuned in to yourself, to others, and to the environment” (Boyatzis & Yeganeth, 2012, p. 4). Mindfulness practice has been called “a time-tested antidote to operating in autopilot” (Levasseur, 2012, para. 11). Mindfulness means being rooted in the present moment, open to new ideas, and liberated from anxiety, frustration, and self-condemnation (Langer, 1989). Mindfulness means focusing on the processes of life and work more so than the outcome (Serafin, 2007). One of the most popular mindfulness interventions is Mindfulness-Based Stress Reduction (MBSR), a secular practice created in 1979 by physician Jon Kabat-Zinn. MBSR trains participants to detach from their stress, live calmly, and avoid the mental tyranny created by past regrets and future worries (Kabat-Zinn, 2001).
Although mindfulness is not a religious practice, beginning in the late 1960s, its growth in popular culture was fostered by the Dalai Lama, Pema Chödron, and Thich Nhat Hanh. These and other ordained Buddhist teachers advocated mindfulness as a response to the stresses of Western life. Today, at least 14% of American adults profess to use some type of mindfulness practice (Norton, 2018).
Mindfulness is not defined as health care. Still, many advocates claim health benefits and much of the current scholarship focuses on a link to physical health. Some recent clinical studies have demonstrated mindfulness to be effective in counteracting obesity (Caldwell et al., 2012) and diminishing the propensity for alcohol and drug abuse (Wupperman et al., 2012). One study involving MBSR documents its efficacy in reducing the health risks associated with loud noise in the environment (Hede, 2017). Australian health care researchers Mars and Oliver (2016) believe maintaining a state of mindfulness allows the human body to heal itself, thus leading to a variety of personal benefits and potential “sustainability of the health care system” (p. 7).
Mindfulness can be looked at in two ways. Trait mindfulness is evidenced as an aspect of a person’s disposition (Nilsson & Kazemi, 2016). In that sense, it is associated with personality rather than intentional effort and does not exhibit change due to situational context. State mindfulness is evidenced when a person intentionally cultivates a mindful approach to a perceived challenge. Absent of any challenge, the person’s level of mindful awareness may vary (Nilsson & Kazemi, 2016).
It is believed that most people “will have a stable level of trait mindfulness and altering levels of state mindfulness” (Mahmood et al., 2016, para. 4). Participation in a single mindfulness exercise was shown to increase a level of state mindfulness (Luberto & McLeish, 2018). Regardless of whether an individual’s level of mindfulness fluctuates or is relatively consistent, in a busy and distracted world, even a slight improvement in mindful attention helps a person to be a more focused and attentive communicator (O’Hara, 2013).
Mindfulness at Work
The quest to learn about, practice, and study the effects of mindfulness has reached the workplace. Mindfulness at work is about critical thinking and not simply about gaining more knowledge (Langer, 1989). A key precept is the idea that all elements of existence are interrelated, or as Elizabeth Mattis-Namgyel (2011) described it, “We cannot find a true boundary or edge to any thing, because all things exist in dependence on other things” (p. 34).
Case study literature documents systematic mindfulness intervention targeting a variety of professionals including athletes (Mehrsafar et al., 2019), auditors (Herda et al., 2019), chemical company workers (Aikens et al., 2014), law school students (Reuben & Sheldon, 2019), nurses (Bazarko et al., 2013; Montanari et al., 2019), and real estate agents (Byrne & Thatchenkery, 2019). Mindfulness interest is especially prominent in the corporate sector. Almost a quarter of all Fortune 500 companies have used mindfulness intervention to reduce workplace anxiety and stress (Wolever et al., 2018). Important questions about workplace mindfulness intervention have been proposed (Castille et al., 2015) and answered (Brown et al., 2007; Jamieson & Tuckey, 2017).
Mindfulness in Education
The quest to learn about, practice, and study the effects of mindfulness has also reached the educational sector. Worldwide, a growing body of literature includes thousands of case studies that document mindful thinking and action by students in pre-kindergarten, elementary, secondary, and post-secondary classrooms (see Semple et al., 2017). Mindfulness intervention has been implemented at the institutional or “whole school” level (Sheinman et al., 2018), as well as at the classroom level (Huppert & Johnson, 2010; Viafora et al., 2015).
In 2007, Richard Burnett and Chris Cullen initiated the Mindfulness in Schools Project to encourage and support the teaching of secular mindfulness in schools (The Mindfulness in Schools Project, 2020). This effort and others have shown mindfulness has great potential to improve student performance “because of its effectiveness in reducing emotional distress and promoting emotional balance, improving attention, and contributing to motivated learning” (Broderick, 2013, para. 9).
The body of literature also offers numerous books and case studies that address mindfulness as a component of teacher preparation (Haynes et al., 2013; Rechtschaffen, 2016). A successful mindful intervention begins with the educator becoming conceptually proficient and then carefully considering how to integrate mindfulness with the institution, curriculum, students, and intended learning outcomes (Hanh & Ware, 2017).
Best Practices for Mindfulness in Education
Many different secular mindfulness intervention strategies have been developed and implemented in academic environments. As with any pedagogical element, mindfulness intervention in higher education must be adapted to the institution, the academic program, the specific curriculum and desired learning outcomes, the students, and the social and cultural norms they identify with. A review of recent case studies of mindfulness intervention in different professional and academic contexts suggests the following best practices.
Educator Preparation. Mindfulness intervention should only be undertaken when an educator is interested in it, believes in its relevance to learning, and is trained to conduct intervention in the academic environment (Haynes et al., 2013). Training can take months or years and can be expensive. A high level of commitment would be required. An essential element of that training for the educator is the ability to imagine the transformation that mindfulness intervention will bring about in themselves and with their students (Rechtschaffen, 2016).
Mindfulness intervention tends to be a subjective and qualitative intervention and, as such, may be easier to introduce and carry out within the culture and social order of a liberal arts campus than within the culture and social order of a research-based university (Lee, 2012). As with anything presented to students, there is a chance a mindfulness intervention might not go according to plan. Therefore, the educator should be flexible and accommodating (Hanh & Ware, 2017).
Desirable Outcomes. There are many methods for mindfulness intervention. Each has its own structural advantages and disadvantages. Each has the potential for different types of outcomes. The educator should be clear on what is needed in the particular situation so that the most appropriate intervention strategy can be planned. There is strong support for the idea that mindfulness intervention should not be attempted simply to improve productivity. It should allow educators “a more wakeful and authentic way of being with students and colleagues” (Brendel & Cornett-Murtada, 2019, p. 20) and should address the emotional, social, and moral development of all who participate (Hyland, 2017). In that way, intervention would strengthen the social order of the academic workplace.
Intervention Structure. The educator planning a mindfulness intervention should carefully study a variety of established approaches (Chiesa & Malinowski, 2011). Mindfulness intervention is never a one-size-fits-all response to classroom problems. Each educator must take care to select, plan, and execute an intervention that is right for the situation. Any intervention should ease the burden on students and not add to it.
Some interventions actively teach meditation as the foundation of mindfulness. Others include elements of cognitive behavioral therapy (Kumar et al., 2017). Some engage participants in mental exercises, including self-observation to bring about clarity and focus (Hayes, n.d.). Some interventions include yoga, walking meditation, or other physical activities to promote mindfulness through awareness of movement and breathing (Faizer, 2017).
One mindfulness intervention focuses simply around a set of eight questions (Passmore, 2019). In asking themselves these questions, students of the Henley Reflective Method have the opportunity to develop a higher level of mindfulness about business interactions of the past and opportunities of the future:
What have you observed?
How did you respond (think about your behavior, your emotions and your thoughts)?
What does that tell you about you as a person (your beliefs and assumptions)?
What does that tell you about you as a leader (your beliefs and assumptions about others)?
What strengths (advantages) do these offer?
What pitfalls (disadvantages) do these offer?
How might you respond differently next time?
What did you learn about yourself, the person and the situation? (pp. 167-168)
Regardless of the intervention used, it is advisable to structure it around a specific set of focal points. This will resonate well with Generation Z students who seek to align their performance with defined outcomes (Castellano, 2016).
Mindfulness intervention does not need to take time away from in-seat instruction. Cotler and colleagues (2017) presented results of a 2015 mindfulness intervention delivered online at a small liberal arts college. The online intervention brought about improvement in undergraduates’ emotional intelligence, self-awareness, and emotional detection (Cotler et al., 2017). One newly published case study focusing on teaching mindfulness to journalism students reports that educators intending an intervention “must walk the methodological tightrope” (Pearson et al., 2018, p. 197).
Protection of Students’ Rights. Students subjected to mindfulness intervention should always be fully informed about the concept, intervention structure, and desired outcomes. Students should always have the freedom to opt out (Haynes et al., 2013). The relevance to career preparation should be explained clearly. If the mindfulness intervention includes religious overtones brought about through chanting, singing, or study of ancient texts, participants may judge the effort to be for the purpose of proselytizing and be offensive and inappropriate in an educational context (Pearson et al., 2018).
Mindfulness intervention is undertaken to improve student awareness of self, the work environment, and the needs and feelings of others in the environment. It should bring a heightened sensitivity and, at the same time, a sense of poise. When carrying out a mindfulness intervention with students, the educator should be cautious to avoid opening up any deeper psychological issues of a participant in a classroom situation.
Assessing Impact. As with any effort to build student learning and career readiness, the results of mindfulness intervention should be assessed. There should be an unquestionable improvement in readiness for work, and that improvement should be directly attributable to the intervention (Jamieson & Tuckey, 2017). Development of an assessment plan should be undertaken side-by-side with the development of any mindfulness intervention. A benchmark for student performance should be established. Direct or indirect measures of student performance should be taken and compared to the benchmark. Results should lead to a closing-the-loop discussion about the impact of mindfulness intervention on student learning.
Mindfulness in PR Practice and Career Preparation
An introductory statement on a website presenting communications/media career opportunities to undergraduates offers a glamorous view of public relations and similar occupations:
Working right in the center of the action can come with a major adrenaline rush . . . . If you long for the kind of job that puts you in the spotlight, one of these careers could be just what you’re looking for. (Lee, 2020, para. 27)
It is true that public relations is a media-related field allowing unique creative expression, sometimes in exotic locales while utilizing the most modern technology. Society’s desire to communicate is insatiable, and as a result, PR has expanded its reach and influence even in the most difficult economic times (Witmer & Swanson, 2020). But the public relations profession is undergoing unprecedented change, and working in it brings both highs and lows (Jiang & Shen, 2013).
The public relations workplace can be volatile and unpredictable as a consequence of technological advancement and new marketplace pressures (Arenstein, 2019). Entire agency structures have been torn down and rebuilt (Barrett, 2011). Increased international competitiveness brings questions about ethical and technical practice, and even uncertainty about the words used to define public relations contrast with other media specialties (Drabicky, 2019; Elliott, 2012; Jeong, 2011). Any public relations professional ill-equipped for the new realities can be put out of work suddenly and without warning (Sweeney, 2010; Woloshin, 2009). The job of “PR executive” is ranked among the 10 most stressful in the workplace (Carufel, 2019). As a result of changing realities of public relations, its workplace roles, expectations and essential skills, PR professionals often struggle to remain resilient (Guo & Anderson, 2018; Jiang & Shen, 2013).
Undergraduates training for a public relations career may do so in one of more than 400 higher education programs (Gotlieb et al., 2017). But as within the professional workplace, there are unique volatilities and unresolved challenges within academe (Lombardi, 2013). Today’s undergraduates often feel anxious and alienated (Soni, 2019). The U.S. higher education system has shouldered billions of dollars in funding reductions (Marcus, 2019). Reductions have been offset by program cuts, consolidations, and tuition increases (Mitchell et al., 2018). It may be difficult for PR students to look for immediate financial gain after graduation, as many PR jobs offer entry-level salaries as low as $30,000 a year (Lau, n.d.). These factors may lead to stress on a new PR practitioner.
Changing interests and perceptions of students can hinder educators’ abilities to present essential workplace concepts (Crawford et al., 2013). The arrival of Generation Z, today’s largest student cohort, has broadened this challenge (Tulgan, 2015). Gen Z students have been characterized as distracted communicators with “less-than-stellar organizational skills, productivity, follow-through, and timeliness” (Castellano, 2016, p. 18). Gen Z college graduates may not have mastered the soft skills employers most demand from entry-level workers (National Association of Colleges and Employers, 2016). Gen Z’s emotional development and potential for successful transfer to the workplace may also be inhibited by well-meaning but overbearing “helicopter parents” (Hunt, 2008; Schiffrin et al., 2013).
These and other issues result in higher education faculty perceiving insufficient time or resources to stay current in their discipline (Gose, 2010; Grasser, 2013; Hott & Tietjen-Smith, 2018). Faculty tell of a growing bureaucracy that demands expending up to a third of work time on duties unrelated to the classroom (Flaherty, 2014). PR educators in particular face a daunting set of curricular recommendations that even the largest and most resource-rich programs may struggle to meet (Commission on Public Relations Education, 2018).
Higher education institutions routinely fail to prepare educators for these and other workplace challenges (Perlmutter, 2017). The resulting stresses ultimately lead to anxiety, diminished expectations, and depressed morale (Capaldi, 2011). Since public relations professionals face unprecedented cultural, economic, organizational, and technological change (USC Annenberg Center for Public Relations, 2019), mindfulness intervention is relevant to the public relations workplace. Since undergraduate students face many stresses on the path to a degree and career, it would seem that mindfulness intervention is equally relevant to public relations education. But there exists no confirmation of awareness of mindfulness among public relations practitioners or students planning for public relations careers. There is a need for research documenting mindfulness intervention in public relations workplaces and classrooms.
Theoretical Framework for Mindful Action
The public relations profession and the higher education system that prepares undergraduates for careers in PR and media are both experiencing rapid transformational change (Rainie & Anderson, 2017). This change can be a source of great anxiety for the people involved. Therefore, the theoretical construct of social order (Eisenstadt, 1992) seems especially relevant to frame this inquiry of mindfulness in public relations.
A socially ordered workplace has a clear division of labor, established trust among workers, regulation of power for decision-making, and institutional systems that legitimize activity (Eisenstadt, 1992). Communication in the socially ordered workplace would focus on communicating meaningful intent (Alexander, 1992). These attributes would allow the socially ordered workplace to be inherently mindful. A focused attention to reality “without the distractions and consultations the intellect contrives” (Richo, 2005, p. 94) would also be consistent with a socially ordered workplace.
In contrast, a workplace without systematic mindfulness intervention could inculcate distracted behavior. It would be a workplace with more focus on doing than being. In this mindless workplace, workers would be unable to see the correlation between otherwise disconnected phenomena. There would be excessive reliance on “categories and distinctions created in the past” that separate rather than unite (Langer, 1989, p. 11). Workers could easily make assumptions and take actions that are “not so smart” (McRaney, 2011, p. 7). A workplace where mindless behaviors are commonplace would be a workplace in disorder.
This exploratory study sought to fill an obvious gap in the scholarly literature in public relations by determining the extent to which PR professionals and undergraduates planning for public relations careers were aware of mindfulness as a concept. It was important to identify the extent to which mindfulness was perceived and applied as a coping strategy, and what similarities and differences existed between professionals and students. An important goal of the work was the development of recommendations for mindful intervention that could allow educators to better equip undergraduates for the realities of a public relations career. The following research questions were investigated:
RQ1: How is the concept of mindfulness defined and its workplace relevance explained by public relations professionals and undergraduates preparing to enter the profession?
RQ2: Through completion of the Mindful Attention Awareness Scale, what similarities and differences will be noted among the perceptions of workplace interactions of public relations professionals and undergraduates preparing to enter the profession?
This study was primarily qualitative in its focus and outcomes. The section below lays out the procedures undertaken for collecting and analyzing data on perceptions of mindfulness among public relations professionals and undergraduates.
Assessing Perceptions of Mindfulness
Many instruments have been created to assess mindfulness. The proliferation of different scales can make mindfulness a difficult construct to understand (Hyland, 2017). The Mindfulness Attention Awareness Scale (MAAS) is a simple psychometric assessment developed by social psychologist Kirk Warren Brown and clinical psychologist Richard M. Ryan (Brown & Ryan, 2003). The MAAS allows tracking of a subject’s attention and response to situations in the environment (Brown et al., 2011). The MAAS has been characterized as “a valid, reliable and stable factor structure of mindfulness measure” (Phang et al., 2016, p. 313). It has been used in a number of different workplace contexts and is the most frequently cited instrument to measure self-report of mindfulness (Wong et al., 2018).
This exploratory study involved independent administration of the MAAS to professionals and to undergraduate PR students to identify similarities and differences in perceived reactions to common workplace scenarios. The MAAS was chosen due to its brevity and the need for only minimal semantic adjustment to be relevant in the context of public relations. The study was concerned with respondents’ general perceptions and did not attempt to distinguish between trait and state mindfulness.
Populations for Study
The Public Relations Society of America is recognized as the preeminent professional association for public relations professionals in the U.S. Therefore, PRSA members were identified as the first of the two populations for study. A stratified random sampling was conducted of PRSA members from all 50 U.S. states and the District of Columbia. The sample was composed of members who identified in the association’s membership directory as engaged in agency, corporate, nonprofit, or independent practitioner work. Retired practitioners and educators were excluded.
Students were recruited through their affiliations with student-run PR agencies, which offer concept and skill learning with a real-world focus and are recognized as a rigorous career preparation experience for undergraduates (Bush et al., 2017; Bush & Miller, 2011; Kim, 2015). Fewer than 5% of universities have the resources to successfully launch and manage an agency, and the vast majority of agencies are in the United States (Swanson, 2017). Given the likelihood that agency students were already receiving optimal preparation for the public relations workplace, undergraduates studying in student-run agencies in the U.S. were identified as the second population for study.
Data collection was accomplished via two 25-item questionnaires, one for professionals and the other for students. The 15-item MAAS instrument comprised the core of each questionnaire, as shown in the appendix. Some MAAS item wording was altered slightly to align with public relations workplace terminology. Data collection took place via an anonymous online survey administered over a four-month period in late 2018.
The questionnaire for professionals included 10 items inquiring about workplace role and industry experience. The questionnaire for students included 10 items inquiring about length of student agency experience, time to degree completion, and career expectations. Questionnaires allowed open-ended answers, consistent with previous research (Jamieson & Tuckey, 2017; Nilsson & Kazemi, 2016) but did not ask respondents to identify themselves or their employer/student agency.
Participants and Response Rates
Five hundred PRSA member professionals with email addresses listed in the association directory were individually sent survey invitations via email. A reminder message was sent within one week to all who had not responded. In a six-week period, 57 responses (11%) were received.
Because undergraduates could not be contacted independently to solicit participation, a convenience sample of students working in student-run agencies was conducted with the assistance of agency advisers. An explanation of the research effort and a link to the online questionnaire was provided to 45 advisers identified through their engagement in conferences or on social media. Twenty-six advisers agreed to disseminate the questionnaire link to include their students in the survey population. Not all advisers provided enrollment data as requested. The inquiry yielded 81 student responses over a six-week period.
The inability to randomly identify and independently solicit survey participation from students prevented a statistical comparison between the data collected in the two surveys. Instead, responses were tallied in percentages, as shown in Figures 2 and 3. Each of the 15 MAAS questions presented a statement about some common action or response of the public relations workplace, as shown in Table 1. Responses of “Almost Always,” “Very Frequently,” and “Somewhat Frequently” were collapsed during data analysis to result in a summary percentage score for “Frequently or Always Mindful.” Responses of “Somewhat Infrequently,” “Very Infrequently,” and “Almost Never” were collapsed during data analysis to result in a summary percentage score for “Infrequently or Almost Never Mindful.” Comments offered by respondents were reviewed for topic and thematic consistency. Some examples are offered below.
Nearly all PRSA member professionals were college degree holders (bachelor’s degree, 57%; master’s degree, 42%). One in three respondents reported attainment of APR or College of Fellows designation. More than 80% of professionals reported 11 or more years in PR or a closely related field. Work environments reported included nonprofit (24%), agency (15%), corporate (15%), education (14%), government or military (10%), medical (3%), independent practice (3%) and others (12%), including travel and financial services.
With regard to student participants, nearly all respondents (91%) reported more than three years of collegiate experience, and 83% planned degree completion within the year. When asked their first choice for a career, students chose public relations (46%), advertising (32%), marketing (7%), social media (2%), telecommunications (2%), or other (8%), including sales and event planning. When asked about their student agency involvement, 55% reported being new to the agency experience and 48% reported two or more academic terms of involvement. Respondents indicated a variety of work focus among student agencies, including public relations (31%), social media (26%), advertising (23%), marketing (11%), and other (9%), including videography and media relations.
Regarding RQ1 about how the concept of mindfulness is defined, a large majority of PR professionals (98%) and undergraduate students (93%) reported familiarity with mindfulness as a term. Respondents then indicated agreement with one or more of 11 possible definitions of mindfulness, as shown in Table 1. When asked if mindfulness was relevant to public relations work, 50% of professionals answered in the affirmative. Among undergraduate respondents, 24% answered in the affirmative. When asked if their workplace was a mindful place, 36% of professionals responded yes, 38% responded no, and 25% were unsure. When asked if their student agency was a mindful place, 53% of undergraduates responded yes, 21% responded no, and 25% were unsure. Professionals provided 42 comments elaborating on their perception of mindfulness in the workplace. Undergraduates provided 39 comments elaborating on their perception of mindfulness in the student agency workplace. Selected comments are shown in Figure 2.
Mindful Attention Awareness Scale
For RQ2, which asked about the similarities and differences between professionals’ and undergraduates’ views of workplace interactions, both professionals and students reported the highest perceptions of mindful awareness in the same four workplace action or response areas (see Table 2). Low perceptions of mindful awareness by both PR professionals and students were in alignment in three of the four lowest-ranked areas.
PR professionals reported the highest perceptions of mindful awareness in the action or response areas of physical movement (96%), attentiveness to belongings (94%), pace of activity (90%), and multitasking (83%). PR professionals reported the lowest perceptions of mindful awareness in the action or response areas of short-term memory recall (56%), inattentive listening (e.g., forgetting a person’s name shortly after hearing it) (52%), physical tension or discomfort (38%), and emotional response (38%).
Undergraduates reported the highest perceptions of mindful awareness in the action or response areas of attentiveness to belongings (93%), physical movement (90%), multitasking (85%), and pace of activity (84%). Undergraduates reported the lowest perceptions of mindful awareness in the action or response areas of inattentive listening (54%), mental preoccupation (44%), short-term memory recall (30%), and emotional response (25%).
The results of this exploratory study document that PR professionals and undergraduates are familiar with mindfulness as a concept. Most respondents reported that mindfulness is related to presence in the moment and that it has links to productivity and meditation. Few professionals and students agreed with grossly inaccurate characterizations of mindfulness—that it is about fixing something wrong with you, suppressing bad feelings, or is some form of disguised Buddhism. But only half of the professionals and just 24% of undergraduates indicated a relevant connection between mindfulness and public relations work.
Respondents readily offered their perceptions of the mindfulness of their professional or academic workplace. Strong similarities of perceptions of workplace social order were noted throughout the responses. Among professionals, those reporting a perception that their workplace was mindful were in the minority. Overall, the comments from professionals affirm that PR work can be simultaneously autonomous but stressful, and outcomes can be ambiguous, yet deadline-driven. Professionals reported time management flexibility in an environment with long work hours.
Overall, undergraduates offered a stronger perception of a mindful (academic) workplace, with slightly more than half answering in the affirmative. This may be attributable to students’ greater freedom generally because students are unlikely to spend an entire day sitting in an office. Still, students had their own set of workplace stressors that included distractions, interpersonal conflict, hurt feelings, and lack of time to do their best quality work. Student comments reflect strikingly similar perceptions of workplace social order as those suggested by professionals.
No professionals reported mindfulness interventions presented in their workplace, and only one undergraduate reported a presentation of a mindfulness intervention: “Most recently our professor has taken a few moments to help do mindfulness exercises. I’ve really liked it because it has slowed down my morning and helped me focus on what my tasks are ahead.”
The fact that PR professionals and students responded so similarly to the items on the Mindful Attention Awareness Scale suggests that, when put in stressful situations, PR professionals and students perceive their environment and responses in much the same way. There is, in this context, a shared social order.
The strong similarities between reported perceptions of mindfulness by students and professionals suggest undergraduates could emotionally relate to concerns of the profession before they enter it. On the other hand, the lack of widespread perception among students that mindfulness is relevant in PR may suggest a lack of understanding of how mindfulness intervention can be a valuable coping strategy in a stressful occupation.
If undergraduates were made aware that some of their perceptions of specific mindfulness strengths and weaknesses align with those of working PR professionals, students might have a greater appreciation of what it is like to be a professional. Likewise, if undergraduates were educated to the benefits of mindfulness intervention as a coping strategy in PR, they might be more likely to see mindfulness as an essential skill to master before entering the workplace.
Educators are well aware that the public relations field is undergoing extensive transformational change, which can result in feelings of anxiety, fear, uncertainty, and helplessness (Commission on Public Relations Education, 2018; USC Annenberg Center for Public Relations, 2019). Helping public relations undergraduates through a systematic mindfulness intervention could help students cope with the immediate stresses of change within the academic world and, over the long term, prepare for stresses they will face in a rapidly changing field.
A systematic mindfulness intervention has the potential to do more than just help students navigate their way through problems. It can reinforce appropriate social order through demonstrating the importance of facing every professional encounter with poise, grace, and a strong sense of professional ethics. Even if ours was a perfect world free of all professional conflict, mindfulness would still be valuable to help people understand themselves and the others with whom they interact.
Limitations of the Study and Future Directions for Research
In the context of identifying survey populations, this exploratory study required some accommodations. In order to easily identify a population of PR professionals for the survey, the study targeted PRSA members. There was no way to efficiently identify and survey public relations professionals who were not among the association’s membership.
There was no way to randomly survey undergraduates studying public relations and planning to enter the PR career field. Therefore, in order to identify a population of undergraduates for survey, the study targeted university student-run PR agencies. Agency advisers were solicited to distribute the undergraduate survey link to their students. Although advisers were willing to do this, the number of students that received the link is unknown because not all advisers complied with a request for their agency enrollment. The different methods of reaching PR professionals and students prevent any statistical comparison of results.
These structural limitations illustrate some of the opportunities that exist for future research to build upon the findings presented here. Future research could include use of the MAAS for a larger, random survey of professionals and students. This would allow quantitative comparison of mindful attention awareness scores between two populations. In addition, the MAAS could be used to survey public relations educators to allow understanding of their perceptions of mindful awareness at work.
More descriptive qualitative research methods such as focus groups or in-depth interviews could be conducted to develop a detailed picture of how mindful and mindless actions impact the practice of public relations by professionals, educators, and undergraduates preparing for the workplace. Employers consistently argue that undergraduates enter the workplace lacking basic skills (Gaschen & Swanson, 2014), and a research inquiry could dig deeper into why those skills are perceived to be absent and whether mindlessness in the academic environment plays a role.
Structured mindfulness interventions could be undertaken in the public relations workplace to learn more about the stress professionals face and the coping methods they apply. Likewise, structured interventions could be planned and carried out in higher education programs. The documented results of these efforts could illustrate the efficacy of mindfulness in helping undergraduates cope with stress related to career preparation.
People’s level of mindful awareness may vary (Nilsson & Kazemi, 2016), making it common for someone to slip from a state of mindful awareness to one of mindless busyness. The body of literature on mindfulness could be advanced by different types of inquiries into how workers can catch themselves when distraction occurs, and what they do to regain a more mindful composure. All of these ideas would offer valuable additional knowledge about public relations practice and undergraduate preparation for PR careers. There would also be new insights into the social order that manifests as people work together to prepare for and then engage in public relations work.
It is important to understand that workplace conflicts may be symptoms of a bigger problem–an absence of mindfulness in the workplace. This absence of mindfulness is relevant because social order can be manifested in disorder as organizations and the people working within them struggle to be productive and creative. The construct of social order framed this inquiry because in public relations there is a great need for balancing productivity and creativity, especially as the technological demands of public relations work continue to expand. Professionals and educators in many other occupational fields recognize the importance of mindfulness as a contributor to a socially ordered workplace. It is hoped the findings of this exploratory study will prompt consideration and further inquiry in our field.
Mindfulness Defined and Workplace Relevance Explained by PR Professionals and PR Students
What do you think Mindfulness is all about?
It’s about being aware or present in the moment.
It’s about increasing productivity.
It’s the same as meditation.
It’s about slowing down productivity.
It’s about making you smarter.
It’s about fixing something wrong with you.
It’s the newest trendy thing.
It’s about suppressing bad feelings.
It’s Buddhism in disguise.
It accompanies yoga.
It’s about escaping reality.
It’s relevant to public relations work.
It’s very irrelevant to public relations work.
Note. Multiple responses allowed. Fifty-five professionals responded with a total of 88 responses. Sixty-seven students responded with a total of 141 responses.
Mindful Workplace? – Comments by Professionals and Undergraduates Completing the Mindful Attention Awareness Scale (MAAS)
Professionals Total number of comments = 42
Students Total number of comments = 39
Is your workplace a mindful place? Yes – 36% No – 38% Not sure – 25%
Is your student agency a mindful place? Yes – 53% No – 21% Not sure – 25%
Selected comments: We are dealing with communicating facts and details to larger audiences so it is important to be mindful of accuracy, tone and potential impact. The problem is some routine, repeated prep work can feel mindless.
Everybody is running around trying to put out today’s fires. There isn’t a lot of time for mindfulness or planning or even focusing on a project.
If you feel bad you bury it to be a good employee.
It takes conscious effort, but when the days are long and it’s dark when you arrive and when you leave, it’s really important to remember WHY we show up every day.
Each person has their own way to release stress. Some go for a way, some leave early to take an exercise class, some come in a bit later to exercise in the morning. Our agency understands the need to balance hard work and those of the individual. We also believe in having fun at work and implement different ways to do that as well.
I have a lot of autonomy at work and I consider myself mindful. Whether the workplace is ‘mindful,’ I am unsure.
Selected comments: At our student-run agency, students show mindfulness to their co-workers, customers, and advisors. It is about being aware of everyone’s thoughts and feelings and using that awareness to make the right decisions.
We’re taught to be mindful of how our work impacts our clients, and we have to think about our audience’s POV before we do anything.
Recently, people are preoccupied with other school work/priorities that it feels like often times no ones really all “there” or exhibiting their best thinking/work.
Sometimes the workload is so intense I have to go on autopilot grind mode and get things done as fast as I can. I feel like I don’t get the time to make the best work possible.
The agency does encourage you to think critically and reflect, but it’s not mindfulness because there isn’t enough time and energy to devote to think about your thinking.
Note. Selected comments are presented here as they were written.
Perceptions of Mindful Attention Awareness by PR Professionals and PR Undergraduates Completing the Mindful Attention Awareness Scale (MAAS)
Workplace Action or Response
Professionals (n = 57)
Students (n = 81)
Workplace Action or Response
Frequently or Always Mindful
Infrequently or Almost Never Mindful
Frequently or Always Mindful
Infrequently or Almost Never Mindful
Attentiveness to belongings
Attentiveness to belongings
Pace of activity
Pace of activity
“In the now”
“Running on automatic”
“In the now”
Physical tension or discomfort
The personal experience
The personal experience
“Running on automatic”
Physical tension or discomfort
Short-term memory recall
Short-term memory recall
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PRSA Member Professional Questions From the Mindful Attention Awareness Scale
Undergraduate student questions read, When I am working in the student agency…
Here is a collection of statements about experiences that can occur at work in public relations. Using the 1-6 scale as shown, please indicate how frequently or infrequently you perceive having these experiences:  Almost Always,  Very Frequently,  Somewhat Frequently,  Somewhat Infrequently,  Very Infrequently,  Almost Never. Please answer according to how you perceive your work experience, as opposed to what you think your experience ought to be like. Please treat each item separately from the others.
When I am working, I can be experiencing some emotion and not be conscious of it until a later time.
When I am working, I lose, break or spill things because of being careless, not paying attention, or thinking of something else.
When I am working, I find it difficult to stay focused on what’s happening in the present.
When I am working, I tend to move quickly without paying attention to what I experience along the way.
When I am working, I tend not to notice feelings of physical tension or discomfort until they really grab my attention.
When I am working, I forget a person’s name almost as soon as I’ve been told it for the first time.
When I am working, it seems I am “running on automatic” without much awareness of what I’m doing.
When I am working, I rush through activities without really being attentive to them.
When I am working, I can get so focused on the goal I want to achieve that I lose touch with what I’m doing right now to get there.
When I am working, I perform jobs or tasks automatically, without being aware of what I’m doing.
When I am working, I find myself listening to someone with one ear, doing something else at the same time.
When I am working, I go to places and then wonder why I went there.
When I am working, I find myself preoccupied with the future or the past.
When I am working, I find myself doing things without paying attention.
When I am working, I snack without being aware that I’m eating.