Category Archives: Volume Eight

Public Interest Communications in the Classroom: Bringing Activism to Public Relations Education Teaching Activism in the Public Relations Classroom

Editorial Record: Submitted June 13, 2021. Revised December 2, 2021. Revised February 23, 2022. Accepted March 7, 2022.

Authors

Kelly Chernin, Ph.D.
Assistant Professor, Communication
Department of Communication
Appalachian State University
Boone, North Carolina
Email: cherninka@appstate.edu

Brigitta R. Brunner, Ph.D.
Professor & Associate Director, Public Relations
School of Communication & Journalism
Auburn University
Auburn, Alabama
Email: brunnbr@auburn.edu

Abstract

Public interest communications, an emerging field that implements strategic communications in an effort to drive sustainable social change that advances the human condition, provides an opportunity to create a foundation to incorporate activism in the public relations classroom. This paper highlights why a PIC curriculum is ideal for Generation Z students given their desire to make an impact and utilize technology in meaningful ways. In addition, this paper outlines a possible PIC curriculum that aligns with current public relations standards while discussing the field’s interdisciplinary benefits. Public Interest Communications offers a skillset for future activists.

Keywords: curriculum development, critical pedagogy, public interest communications, activism, ethics

Introduction

On February 14, 2018, people were notified of yet another mass school shooting in Parkland, Florida. As always, there were “thoughts and prayers” Tweets that followed the event. Pundits along with ordinary citizens assumed that the media attention and calls for gun reform would die down after a week. However, the student survivors of the Parkland shooting, high school students who had just experienced a profound tragedy, mobilized and started the March for Our Lives Movement (Jones, 2018). These young activists were not alone. Their peers began environmental organizations and collectives such as the Sunrise Movement and young activists also became involved with Black Lives Matter in the summer of 2020. These same young activists are now sitting in university classrooms eager to engage with social causes. While public interest communication (PIC) is still an emerging field, it offers a flexibility that has the potential to engage a new generation of public relations students and to incorporate existing fields of study in an interdisciplinary manner.    

Although the concepts and theories within PIC are still being explored, the most common definition is “the development and implementation of science-based strategic communications with the goal of significant and sustained positive behavior change or action on an issue that transcends the particular objectives of any single organization” (Christiano & Neimand, 2017a, p. 38; Fessmann, 2016). PIC also focuses on human rights and “communication that advances the human condition” (Hon, 2016, para 1).  

As such, this emerging field presents a unique opportunity to integrate activism into public relations the curriculum. Most public relations curricula are typically aligned with corporate structures and founders such as Edward Bernays; however, campaigns such as the early labor movement also utilized many of the same skill sets taught in foundational public relations courses, yet receive little mention (Ciszek, 2015; Pomper, 1959). Journalism and public relations are both areas that teach students essential skills they will need to be successful in the industry. However, PIC has the potential to teach students the skills necessary to be an activist. Currently, classes that are taught about activism tend to focus more on theory. Students learn about collective action (see Olson, 1965) and the importance of community-based social networks (see Tilly, 1978), but learn very little about how to apply these skills. Subsequently, public relations courses offer a variety of skills-based courses, with minimal emphasis on activist movements. Introducing PIC as a class in an existing PR program or as part of a larger, more focused curriculum provides today’s students with a skillset that will teach them to be impactful activists. 

The aim of this article is to introduce PIC as a new area of study similar to the initiatives established by feminist scholars in the 1970s as they attempted to introduce Women’s Studies as a distinct academic and scholarly topic. Today, many universities have gender and women’s studies programs. We are not introducing new theories or data; instead, we are trying to introduce a new area of study that, while related to current programs of study such as public relations, offers something different—something essential to the betterment of our educational institutions and our society. This article thus examines why the behaviors of this current generation provide a strong foundation for the introduction of PIC; PIC’s unique characteristics and how these features can enhance current curricula by introducing an activist skill set; and how practitioners and scholars can implement past models of curriculum development to build PIC as an important area of study. In addition, we will also provide suggestions for how PIC can be incorporated into existing PR curricula based on CPRE guidelines and offer syllabi and program recommendations based on an analysis of currently available PIC syllabi and programs of study.

Important Role of Generation Z

Generation Z (Gen Z) is the group of students most likely to be found in today’s college classroom. Gen Z follows the Millennial generation and is defined as those born between 1997 and 2012 by the Pew Center (see Dimock, 2019). Others define the generation as starting in 1995 and ending in 2010 (Seemiller & Grace, 2016). While we recognize that using terms such as Gen Z has the potential to stereotype a diverse group of people, it is still common practice among researchers to organize generations based on birth year and shared characteristics (Wang & Peng, 2015). Gen Z makes up roughly 20% of the entire current U.S. population (Frey, 2020) and is considered the most diverse generation yet. This group is said to be very accepting of diversity and inclusion (Canvas Blue, 2018; Robinson, 2018). Gen Z members aged 18 to 21 are more likely to attend college than their Millennial or Gen X counterparts (Parker & Igielinik, 2020). Members of Gen Z are also the population who will make up the cohort of traditional-aged college students for the next decade and a half (Chronicle of Higher Education, 2019). They have been profoundly affected by the wars, financial ups and downs, terrorism, school shootings, social causes, and social media that have been ever-present in their lives (Adamy, 2018). Often these concerns have manifested as forms of activism for members of this generation as discussed earlier in this piece.

The connectivity afforded by social media has made their world smaller. Gen Z has been heavily influenced by technology and globalization (Abdullah, et al., 2018) because both factors have been a part of their worlds since day one. They have always had technology and information at their fingertips (Schwieiger & Ladwig, 2018; Annie E. Casey Foundation, 2021). Some even say this generation use their digital and tech savvy to recreate what activism is and drive change; as one Gen Z member said, “At the click of a button, we can start a movement” (Ziad Ahmed as cited in Cohen, 2020). Members of Gen Z use social media such as Twitter, Instagram, and TikTok to find their communities, to share their thoughts, and to organize (MacColl, 2019). In other words, members of Gen Z use social media to be activists. While some may dismiss these efforts as clickivism, defined by Oxford Language as, “the practice of supporting a political or social cause via the internet by means such as social media or online petitions, typically characterized as involving little effort or commitment” (n.d., para. 1), social media are important ways for people to organize around the causes about which they care (MacColl, 2019). 

Youth-led activism is not a new phenomenon. In the 1960s, high school and college-aged students often led the charge for civil rights. In the 1970s, youth advocated for women’s rights and protested against the Vietnam War. Some even say the punk movement of the 1970s was a form of youth-led activism against the status quo (Pekacz, 1994). In more recent times, youth have been involved in the DREAM act, gay-straight alliances, the #BLM movement, addressing climate change, and the movement to end sexual assault.

A campus is often an important place for youth-led activism because students have greater proximity to each other due to dorm and apartment living; they also have down time between classes in which they discuss and engage with one another (Enriquez, 2014; Van Dyke, 1998; Zhao, 1998). College is also often a transformative and transitional time for many students which brings about changes in their routines, and peers and affords the opportunity to explore activism (Munson, 2010). In addition, students in college are typically unmarried, childless, and often do not have jobs making it easier to participate in activism because they have fewer obligations (McAdam, 1998; Earl et al., 2017). Although some may argue today’s youth are not as involved as those of the past (See Delli Carpini, 2000), others say these notions are incorrect (See Henn et al., 2002; Strama, 1998) and the ways in which youth choose to be active has changed. “Just as the student activists of the 1960s were concerned with the issues that had a direct (negative) effect on their lives, so are today’s young activists. And just as their predecessors had used the media available to them to further their cause, so too do today’s young activists” (Teruelle, 2011, p. 204). While Gen Z may not rely as much on traditional media for their activism, they are still activists. They just choose to use social media because it is familiar to them. In this process, this generation is redefining what activism can look like.

The causes about which Gen Z cares about are many. Gen Z is known to advocate for fairness and equal treatment for all; other issues of importance to this generation include healthcare, mental health, higher education, economic security, civic engagement, race equity, and the environment (Annie E. Casey Foundation, 2021). Gay marriage, climate change, and gender identity are also issues this generation is more likely to support than other generations (Biedermen, et al., 2020). Another description of significance is that this generation is very we-centric rather than me-centric (Mohr & Mohr, 2017; Seemiller & Grace, 2016) meaning that Gen Z thinks about others and wants to better society for all.

Irregular Labs, a learning network and innovation lab that helps its clients connect with Gen Z, conducted a study of 2,013 members of Gen Z worldwide. From this study, it was learned that close to 75% of the respondents, not only believed being politically and socially engaged was important to their identities, but they also believed such engagement was the hallmark of a good citizen (Irregular Labs, 2019). These findings seem to suggest PIC might be an area of great interest to today’s college students. Whether it is hyper-local activism such as the student-organized Bucks Students for Climate Action and Protection of the Environment whose members raised money, took part in forums, and initiated climate strikes (Biederman, et al., 2020) and the graduation speech given by Paxton Smith, a Dallas-area valedictorian, who spoke out against the new Texas heartbeat ban law (Zdanowicz & Johnson, 2021), or activism on a national or international level such as March for Our Lives or the Sunshine Movement, Gen Z is talking more, seeing more, and doing more about issues such as climate change than the older generations (Tyson, et al., 2021). Members of Gen Z are not afraid to call out what they see as unfair, and they are not afraid to drive change. While most people know the work of Greta Thurnberg, it should be noted that Gen Z people of color, such as Mari Copeny who has fought for clean water in Flint, Michigan; Amelia Telford who works against global heating and fossil fuels in Australia; and Elizabeth Gulugulu who has put a focus on climate issues in Zimbabwe, have sustained such movements (Clauson-Wolf, 2021). 

Gen Z wants to be more involved with and participate in political, social justice, and humanitarian causes beyond clicktivism, “they just need to know how” (MacColl, 2019, para. 4). It is with the ability to explain the hows of activism, social justice, and advocacy along with preparing students with a skill set for how to be activists and advocates that a PIC curriculum could strongly connect with members of Gen Z. Perhaps the time has come for educators to disrupt how communication fields are taught so students have options beyond a curriculum that is corporately focused.

Public Interest Communications’ Role in the PR Classroom

For public relations programs seeking to introduce an activist toolkit, PIC has the potential to provide a framework for PR professors to still teach essential industry skills while providing a curriculum more suitable for Gen Z learners and future activists. While the overall aim is to build PIC as a unique field of study, PIC was initially introduced within PR and communication classrooms, and still serves an important function as either a unit in an ethics course or as a special topic for PR and journalism majors interested in social change (Fessmann, 2017; Fessmann, 2018a; Fessmann, 2018b).

In addition, PIC frameworks highlight six spheres through which strategic communication could drive change using PIC tactics: media; policy, communities of influence, the market, activism, and behavior change marketing (Christiano, 2017). While activism is only one of the spheres mentioned, an understanding of all six spheres opens the possibility to create a more sustainable platform to drive change and gives students an opportunity to explore a variety of interests and disciplines. As noted previously, this generation of students is adept at utilizing social media; this PIC framework gives Gen Z students multiple avenues to utilize the technologies they grew up with in ways that can create meaningful change for everyone, while still sitting in a classroom. Essentially, these spheres help to provide future activists with a toolkit as they enter society beyond the classroom. Public relations teaches students valuable skills that have been successfully used to promote various brands; however, these same tools can also be used to create a better, more inclusive world (see Weibe, 1951; and Hon’s (1997) work on how public relations tactics were utilized during the Civil Rights Movement). Creating this better and more inclusive environment is what PIC aims to do, and as such, PIC offers a valuable outlet to introduce social justice into the PR classroom. 

As the notion of introducing activism into public relations classrooms becomes more widely discussed (Mules, 2021), PIC has the opportunity to bridge the divide among professors more interested in the functionalist approach, a pedagogical theory that teaches students skill sets that will later benefit the entirety of society, and those more entrenched in activism or critical cultural studies. PIC provides a framework for sustainable social change and provides a new lexicon for those who may want to explore activism in the PR classroom, but fear the stigmatization of such terms. Similar to traditional journalism and public relations, PIC has a theoretical foundation; however, PIC, like the other two fields, should also teach students necessary skills. Functionalists, those who wish for a field to remain neutral, tend to use case studies and corporate structures. In contrast, activists, and professors with critical cultural backgrounds, tend to problematize these structures as sites of oppression (Ciszek, 2015). Given these tensions, creating a space where both of these ideas are welcome within the public relations curricula has proven difficult. PIC has the ability to create a space where both of these avenues can reside. Activists need to learn about messaging, and audience engagement using skills-based approaches, skills that can still be taught by functionalist professors or those with a more traditional PR background. Just as theory and practical skills are complementary in traditional PR curricula, PIC serves as a complement to this same curricula for students who are more interested in social causes. Hou (2019) notes the importance of “rejecting a ‘false binary of public/private’” remarking that what is in the public interest is complicated and not within the domain of any particular group. The tensions between the “state vs. collective, government vs. corporate, commerce vs. public are considered not as mutually exclusive but interwoven as potentially competing forces to shape the public interest in different directions” (Hou, 2019, p. 159). Although Hou is discussing the role of public interest in China, this same idea can be applied to how professors discuss similar tensions within PR. Corporations can participate in PIC initiatives so long as their actions transcend doing more than merely promoting the bottom line (i.e. DICK’s Sporting Goods and the decision to stop selling guns. See Gaither et al., 2018). 

Given that this generation of students is leading the effort to ensure that retail is more sustainable (Petro, 2020), and that companies using pride as a marketing strategy are authentic and not just implementing rainbow-washing approaches (Wolny, 2021), PIC is a valuable area of study that does offer a different approach to traditional CSR approaches that some of these students may see as inauthentic.

 Johnston and Pieczka (2019) view the public interest as the foundation of democratic governance and public policy stating that it should incorporate “political reflection on how the relationship between the individual and the state should be managed” (p. 9). We can see this also being applicable to public relations education in the sense that managing and maintaining relationships between the public and organizations is a central tenet of the field. “Public relations shares a common link with public interest through valorization of publics” (Gaither & Curtin, 2019, p. 124). As areas such as journalism and public relations struggle to reexamine the nature of objectivity and the relevancy of a functionalist approach to pedagogy while these fields are contemplating how to combat misinformation, PIC offers a potential structure to move beyond the confines of “neutrality and impartiality” (Campbell & Marshall, 2002). Given that PIC utilizes science-based strategic communication strategies, PIC instruction teaches students how to define what is considered the public good by using an evidence-backed approach. When faculty use PIC’s body of knowledge to examine and evaluate how social movements have used strategic communication, students interested in activism will better acquire the necessary skills to be successful than if they took traditional public relations courses. 

Connections to Critical Pedagogy

Teaching activism is not a new concept and is most associated with the notion of critical pedagogy. Critical pedagogy has been a part of curriculum discussions since the 1970s. Freire (1972) first introduced the view that students should have a voice in their own education. This change was proposed as a way to move past the banking model of education where students were expected to passively listen to lectures and recall facts for an exam. Freire noted that this was a form of educational colonialism that silenced diverse voices and experiences in the classroom. Freire’s views on liberating education are applicable to PIC curriculum building in that it helps students understand how to not only express their own views and take ownership of their own educational process, but also amplify the voices of those they serve in the hopes of creating a more just society. The action-reflection framework proposed by Freire teaches students how to incorporate the importance of genuine and effective dialogue where both action and reflection are essential components (Freire, 1972).  Giroux (1997) later added to the notion of critical pedagogy stating that it provided a “language of possibility.” Today, critical pedagogy is “concerned with the elimination of oppression, the resurgence of hope and possibility–in short, with the making of a better world in which to live. A better world for all” (Shaw as cited in Tintiangco-Cubales, et al., 2020 p. 26). The perspective of making the world a better place to live directly aligns with many of the same PIC goals. 

Traditionally, academia has favored “objective” knowledge; however, this perception is often tied to our notions of objectivity defined by white knowledge construction. Recent events have shed light on the fact that many of our institutional structures, education included, have ignored the voices of marginalized peoples (Tintiangco-Cubales, et al., 2020). As such, there has been an increased push to decolonize syllabi, meaning attempts have been made to bring in more readings from authors from different backgrounds (Ahadi & Guerrero, 2020). In addition to bringing in material sourced from authors of different genders, sexual orientations, races, and ethnicities, critical pedagogy values the first-person accounts of students. “Pedagogy takes into account the critical relationship between the purpose of education, the context of education, the content of what is being taught, and the methods of how it is taught. It also includes who is being taught, who is teaching, their relationship to each other, and their relationship to structure and power” (Tintiangco-Cubales, et al., 2020, p. 22). In the past, education has relied heavily on the banking model, alienating students from being active participants in their own education. The banking system is a model that at best encourages thinking, but does little to foster engagement. However, critical pedagogy encourages students to not only be active participants in the classroom, but teaches them to be active members within their own communities. 

Similar to PIC, critical pedagogy is still an emerging field that is constantly being redefined. For public relations, implementing a critical pedagogical approach would mean moving away from the traditional corporate case studies or campaigns and incorporating more cases that look at how activist groups have utilized similar PR tools in their endeavors. Ciszek and Rodriguez (2020), write about the importance of “decentering whiteness and heteronormativity, and [how] it works to disrupt the problem of homogeneity in public relations research and practice” (p. 537). If the field of public relations wants to move forward in an ethical way, it will become increasingly more important for public relations curriculum to adopt a more critical pedagogical approach in an effort to train students to be more aware of the current social and political space they will enter once they join the workforce; a PIC curriculum provides such a foundation. Fessmann (2017) argued that the social activism of the Millennial generation gave reason for further developing PIC. Downes (2017) suggests that by having an understanding of PIC, college students would not only be able to hear the call to promote social change, but also have the ability to follow through and create social change upon graduation and their subsequent employment. We believe the increase in social activism shown by members of Gen Z demonstrates the need for a PIC curriculum is even greater now. Without such a move, public relations and other communication fields may lose students interested in activism and advocacy to other fields and disciplines.

[2] It is difficult to know the full scope of PIC’s current reach because there are likely professors and instructors working in this area who are not aware of the growing PIC academic and practitioner community. However, we received syllabi from five universities, including those from the authors, and spoke to PIC educators currently working on developing curricula standards for the field. Both authors are part of a group of educators currently working to establish a more standard PIC curricula.

Creating a New Field of Study

The process of creating a new academic field is no novel task. Academia is generally steeped in tradition and while fields and disciplines may adapt to changing times, the introduction of new disciplines is not common and takes effort from various stakeholders and institutions. Currently, graduate-level PIC programs are offered at the University of Florida, Florida State University, and West Virginia University. Additionally, faculty from other institutions are introducing and have taught PIC as units in other classes, special topic courses, or potential electives. Researchers are also including PIC as part of their program of research as is evident by the growth of the field’s flagship journal The Journal of Public Interest Communications. However, a formal systematic framework for building this field on a larger scale does not yet exist. Looking at the evolution of Women’s Studies in the 1960s and ‘70s and beyond provides a rough framework as we seek to build PIC as a unique and significant academic discipline.

Ginsberg (2008) wrote that Women’s Studies development “mirror[ed] larger changes in both American and academic politics, culture and history” (p. 1). The same can be seen with the development of PIC and the importance of teaching young activists essential skills. While social movements and activism are not new concepts, climate change and racial injustice are no longer issues that interest and impact a select few. The killings of George Floyd and Breonna Taylor led to massive protests throughout the United States. Young activists such as Greta Thunburg speak out at climate summits attended by world leaders. Students can learn the skills to be architects, doctors, and journalists, but there is currently no field that teaches a unique skill set to our future activists.    

The work of curriculum building should employ a diverse perspective in content, thought, and lived experiences (Kvam et al., 2018). In Martin et al.’s (2020) recent study, they found that including topics surrounding diversity not only helped students expand their viewpoints, but also helped explain key media concepts as well. PIC has the same opportunity to bring concepts such as activism into the public relations classroom, while expanding student viewpoints and also explaining key public relations concepts such as two-way symmetrical communication or the importance of stakeholders. 

Like Freire’s contributions to critical pedagogy, early Women’s Studies scholars and educators “were actively creating and owning knowledge based on their own personal and political experiences” (Ginsberg, 2008, p. 10). PIC, like the beginnings of Women’s Studies, is in the process of simply being recognized as a legitimate discipline. There are a few spaces where scholars can meet to discuss research at conferences (for example Association for Education in Journalism and Mass Communication (AEJMC), International Communication Association (ICA), and frank gathering), but there has yet to be a designated avenue to share syllabi and pedagogy. Although we do review existing PIC syllabi and programs of study in a subsequent section, we hope that this is the start of a larger movement to discuss more comprehensive goals of systematic PIC education. However, we are still building PIC based on personal experience as we create and own its body of knowledge.

In the 1980s, Women’s Studies experienced conservative backlash. Even today, there are critics of gender equality initiatives such as Title IX (Ginsberg, 2008). However, despite this reaction there was an increased effort to focus on efforts to examine the nature of intersectionality in the field. During this time, Women’s Studies programs worked on establishing core courses, minors, and even BA programs. These programs had to contend with defining theory and curricula, while defending themselves against internal academic forces and external political forces (Ginsberg, 2008). Given the current political environment, these challenges exist for the early stages of PIC curriculum development as well.

Much of the academy is siloed based on expertise. Even within communication disciplines you will often see journalism, public relations, advertising, and cultural studies separated into areas or departments. While these areas are unique and important, the communication industry is becoming increasingly hybridized and expects recent graduates to be able to adapt to new positions that often blur the lines among these fields. PIC’s interdisciplinary nature gives students an opportunity to explore many of these avenues beyond the typical silos of traditional programs. In the past, public relations students would not always be exposed to critical cultural ideas, which have a strong foundation in promoting more ethical systems. PIC curriculum can bridge the gaps among many of these areas giving students a more robust understanding of communication. Furthermore, theoretical understandings within PR would be enhanced by a more diversified curriculum and PIC would give students within cultural studies, postcolonial studies, ethnic studies, and queer studies the ability to develop a practical and applicable skill set (Ciszek & Rodriguez, 2020). 

In addition to providing public relations students with a more critical perspective, PIC provides a space to discuss and push back against the similar backlash experienced by Women’s Studies development in the 1980s. PIC’s interdisciplinary nature draws on other areas and provides new ways of speaking about race and gender in a critical way that may provide a more secure avenue for teachers to introduce concepts such as diversity and inclusion into the classroom. One activity presented in current PIC classes and trainings is the “back -of- the- envelope guide to communications strategy[1].” Students are asked to think of a social issue and how to create change within that context. They are then asked “who has to do something they’re not doing now (or stop doing something) for you to achieve that goal?” (Christiano & Neimand, 2017b, para 15). Given the number of proposed bills against Critical Race Theory require that educators “who discuss ugly episodes in history, or controversial events […]explore ‘contending perspectives without giving deference to any one perspective’” (Florido, 2021, para 13), this activity could possibly allow PR educators to look at “contending perspectives’” in a way that could teach students to think about changing the minds of those who hold on to problematic beliefs.  

[1] The back-of-the-envelope guide communications strategy can be found in Christiano & Neimand (2017b)’s Stanford Social Innovation Review.

Students want to learn more about events such as the Tulsa massacre and Japanese internment camps (Florido, 2021). Events such as the killing of George Floyd have prompted this generation of students to want to learn more about these issues. However, parents, conservative administrators, and politicians present a major barrier to incorporating these topics into the current curriculum. In addition, the traditional silos often present in communication departments and colleges give power to those forces that do not want to consider the importance of change. However, incorporating PIC’s interdisciplinary approach to public relations curricula could be a way to incorporate the back-of-the-envelope guide to our own educational system. By examining the process of Women’s Studies curriculum development, who also faced a similar challenge with regard to negotiating traditional academic structures (Ginsberg, 2008), in addition to critical pedagogy, PIC can use a similar approach of development, adaptability, and perseverance to create a space where both meaningful dialogue is promoted and practical skills are taught. The evolution of Women’s Studies programs over the past 50 years demonstrates how similar fields can be developed in the wake of political tensions in an effort to create change. This context provides some comfort that the same is possible for PIC.

Potential PIC Benefits and Curriculum

While we recognize that PIC is a unique field that can be applicable to a variety of different areas from journalism to health communication, we have chosen to focus specifically on how PIC can be incorporated into public relations programs. We follow the work of Taylor (2001) and Hutchison (2002) who examined ways to incorporate internationalization and ethics respectively into the existing public relations curriculum. They did so by making suggestions for how to bring these concepts into the existing coursework established by the The Commission on Public Relations Education (CPRE) as well as sharing ideas for standalone courses focused on these topics.

Members of the CPRE are mindful that public relations curricula should be flexible and adapt to societal and professional changes while also allowing students to take courses or even pursue minors in other areas of interest to better prepare them for the workplace (Duhe et al., 2018). While the CPRE suggests some content areas that might enhance a student’s learning experience include social media, business literacy, analytics, and digital technology (Duhe et al., 2018) and Krishna, et al. (2020) add listening, digital storytelling, and leadership to this list, the authors of this manuscript believe educators could add to interdisciplinarity within public relations curricula by adding coursework related to PIC as electives for PR majors. Further, they believe a PIC-focused curriculum could be built by following the guidelines of the CPRE and making adjustments to them much as Taylor (2001) and Hutchinson (2002) did in their work. The following sections look at PIC curriculum building from a micro to macro perspective starting with an examination of current syllabi followed by an exploration of current programs of study and our suggestions for a potential curriculum based on CPRE guidelines.

A Review of existing PIC Syllabi and Programs of Study

 Similar to the early introduction of Women’s Studies programs in the 1970s, PIC classes appear to be offered at only a few institutions[2]. This review is by no means exhaustive, but does attempt to cover key learning objectives, major assignments, and required readings. Five PIC class syllabi were examined; four focused within PR/PIC and one focusing on journalism and PIC. One of the major similarities across all the syllabi examined was the emphasis on discussion. This discussion-based emphasis appears to align with Freire’s (1972) pedagogical principle of giving students and future activists ownership of their own education and compliments the nature of the course content, which predominantly emphasizes relevant and timely case studies focusing on social justice campaigns. In addition to implementing discussion, there are a number of skills building activities and learning goals including campaign analyses and overviews for developing strategic plans. For example, one activity that gets students to learn the complexities of trying to build activist movements within the policy sector breaks the class into different interest groups. Student groups are given different organizations and have to come up with a strategic plan to persuade one group of students, who are assigned to be government officials up for re-election, to develop a policy that will align with their interests. For the duration of class, students meet with other groups with a similar interest to form coalitions. The instructor also serves as the scheduling assistant for the elected official student group and can halt or grant access to these policy makers in a way that reflects the power the various interest groups may hold within our political system (i.e., a group representing a powerful lobby would get more access than the group of concerned parents). At the end of the activity, students have the opportunity to discuss what they learned with regard to policy, activism, persuasion, and coalition building. Students who took part in the activity said it helped them learn how to compromise with various stakeholders in order to create meaningful change that would benefit the most people.

[2] It is difficult to know the full scope of PIC’s current reach because there are likely professors and instructors working in this area who are not aware of the growing PIC academic and practitioner community. However, we received syllabi from five universities, including those from the authors, and spoke to PIC educators currently working on developing curricula standards for the field. Both authors are part of a group of educators currently working to establish a more standard PIC curricula.

The Intro to PIC syllabi for the University of Florida Master’s program, as well as a forthcoming undergraduate PIC class taught at Auburn University, require New Power by Jeremy Heimans and Henry Timms as required reading. This book is not a traditional textbook potentially highlighting how PIC does attempt to bridge scholarship and practice. Other required readings include texts and articles related to relevant movements such as March for our Lives. Glimmer of Hope by the March for our Lives founders was also a commonly utilized text. Although there were a number of similar readings, there were also a number of readings that focused on specific social movements such as Hong Kong’s Umbrella Movement and Black Lives Matter. Professors also brought in readings to emphasize important activist skill sets such as community organizing, the importance of storytelling and using metaphors, and audience engagement. The University of Washington’s journalism/PIC course assigned Community-Centered Journalism and Reporting Inequality along with the Associated Press Stylebook. These texts again highlight the importance of combining skill building (AP Stylebook) with theory. The two other texts, while more focused on social justice issues pertaining to journalism and not PR, also demonstrate the importance of community building and understanding your publics in a more comprehensive and just manner.

Another way professors can bring activism into the PR classroom through PIC is to utilize guest speakers. At the University of Florida, guest speakers from Participant Media, Burness, and other PIC-related organizations have come to classes to give students networking opportunities and first-hand knowledge with regard to working in the PIC field beyond the classroom. Professors doing PIC related research can also provide useful insights for students. Providing a mix of practitioner and research focused guest speakers helps to promote the idea of using scientifically grounded strategies to promote social change. Guest speakers and partnerships with local non-profits and activist groups would also provide students with relevant hands-on experience.

West Virginia University is also in the process of developing an Advocacy and PIC class with the intent of also creating a stand-alone MA program. While WVU is currently in the process of creating PIC classes and programs, they do promote the Public Interest Communication Research Lab which “work[s] to train leading undergraduate and graduate students to continue the legacy of pursuing social science for social change” (West Virginia University Media Innovation Center, 2021, para 2). These research-based institutions help students learn and apply various skills they can utilize in future careers as advocates and activists much as our proposed PIC curriculum would.

Suggested Program Curriculum

Following Taylor’s (2001) and Hutchison’s (2002) examples, we offer suggestions for how educators could incorporate PIC into existing public relations programs. From a larger program view, the ideal PIC curriculum would include 45 hours comprised of PIC, PR, journalism, mass communication, and/or communication courses and would be filled out with electives from other disciplines beyond those found in communication schools and departments. Any programs accredited by ACEJMC would also need to be certain any program course hours do not exceed the limits imposed by the accrediting body. By allowing such flexibility, the addition of a PIC curriculum or track would be fairly easy and also cost efficient as few new courses would be needed. In addition, the curriculum would allow students to build a major to fit their unique interests as they pertain to the public interest such as interests in social justice, racial equity, sustainability, gender studies, social movements, peace and hunger studies, health, science, ecology, etc.

The PIC curriculum would need to have a theoretical basis that might include coursework in public relations, mass communication, communication, and/or rhetoric. The PIC curriculum might be set-up with choices from which students could select the course or courses of most interest to them or it could be set-up to match the strengths and abilities of the current faculty. Similarly, a PIC curriculum should include a research course. Again, PIC students could pick from courses such as survey research methods, qualitative research, quantitative research, critical perspectives, and/or rhetorical methods based on their interests and/or the offerings of their respective departments. A writing course would also be necessary for the PIC curriculum. This course could also come from a program’s existing coursework as a public relations writing or a news writing course would suffice.

This suggested PIC curriculum should also include PIC-specific content. In place of the introductory public relations or similar course, a new course that introduces students to PIC, advocacy, activism, and cause communication could be added. If the addition of a new course is not feasible, the addition of a PIC, advocacy, activism, and cause communication unit to an existing introduction to public relations course could be implemented until the new PIC-focused course could be created. While it would be ideal if a PIC case studies course built on content related to PIC could be offered, infusing PIC-related cases into an existing case studies course would be acceptable until an independent PIC case studies course could be developed. Similarly, the PIC curriculum would be best suited with a PIC campaigns course that allowed students to work with community partners who worked and advocated for the public interest. Such a course could also tie-in well with any civic engagement work the department, school, college and/or university was actively supporting and could build better relationships with entities across campus. Again, if a separate PIC campaigns course could not be offered, faculty could include a PIC-related community partner as one with whom students could work with for their semester project.

Another required course in a PIC curriculum would be an ethics class. Again, if there is an existing public relations ethics class, PIC-specific content could be added to it if resources did not allow for a stand-alone PIC-specific ethics course. However, either course should include the ethics of care perspective because such a worldview to ethics would be most appropriate for budding PIC professionals. Much of PR’s ethical perspective, especially in times of crisis, is influenced by an ethics of justice perspective where legal obligations and an effort to maintain or rebuild reputation are emphasized (Tao & Kim, 2017). In contrast, an ethics-of-care perspective would bring a more humanistic approach to ethics. Ethics of care derives from the work of Gilligan (1982) and shifts the focus of ethical responses to accountability to those people affected by the situation from a focus on legal rights (Bauman, 2011; Simola, 2003). Such a shift in ethical perspective puts the public interest in the center of any communication efforts (Fraustino & Kennedy, 2018). As Madden and Alt (2021) simply state, “care should come before image” (p. 38). By adding ethics of care to coursework, academics would be fostering Gen Z students’ orientation of being we-centric.      

The PIC curriculum should also include an internship experience for students so that they could apply their knowledge and skills in a professional setting. This step might require a conversation between PIC faculty and internship directors to be sure the experience would allow students to work within PIC, advocacy, activism and/or cause communication and to help internship directors to better recognize what would constitute PIC-related internships.

Finally, students should have the ability to pick from a range of courses for electives. PIC faculty might have to work with faculty in other departments to make agreements for PIC students to take courses in these other areas to ensure there are enough seats in these outside courses. Some areas in which students might take electives include sociology, sustainability, science communication, health communication, ecology, gender studies, climate, social movements, diversity, political science, nonprofit management, civic engagement, social media, digital storytelling, leadership, organizational communication, rhetoric, business, marketing, management, crisis communication, foreign languages, and corporate social responsibility. Courses outside of communication divisions such as ecology, sociology, health, science, climate, social movements, diversity, civic engagement, foreign languages, peace and conflict studies, hunger studies, and political science would help students to build the interdisciplinarity of their knowledge and allow them to pursue their interests as they relate to the public interest. Similarly, courses in areas such as nonprofit management, leadership, organizational communication, crisis communication, corporate social responsibility, management, and business would help students to understand how to manage and maintain organizations devoted to PIC and advocacy. Further courses in social media, digital storytelling, rhetoric, foreign languages, and marketing would help students to build persuasive promotional materials and develop better programs for PIC organizations. 

Innovative Solutions for Student Engagement: Suggestions for Instructors interested in PIC

In addition to utilizing resources that incorporate interdisciplinary learning, PIC gives students the opportunity to pursue civic engagement in the classroom. In 2006, The Carnegie classification system for higher education included a “Community Engagement Classification.” This classification was meant to incorporate service-learning “to the primary systems and structures of higher education” (Saltmarsh & Zlotkowski, 2011, p. 3). Civic engagement is closely tied to the goals of higher education and PIC and is meant to encourage students to become democratic citizens (Saltmarsh, 2011). Civic engagement incorporates service-learning initiatives which move us beyond the banking model of education (Freire, 1972) and teaches students to be advocates and active members of the community.

When thinking of the sustainability of a movement, a central PIC tenet, recent Gen Z-led movements offer ample opportunity for student engagement in the classroom as well as throughout the university and local community. For example, the Sunrise Movement allows participants to join hubs, which offer new opportunities to collaborate with local communities. Similarly, March for Our Lives has various local and university chapters. The localized focus of these movements not only helps to sustain the movements encouraging long-term action and change, but also gives students an opportunity to become involved at a reasonable entry point. 

Students can feel overwhelmed by massive social issues such as racial injustice, gun control, and climate change. Larger movements might also present a barrier to entry for those who do not live in urban areas. Brewer and Roccas (2001) suggest that individuals need to feel connected to a movement, while also feeling as if they are contributing in a unique way. The simple act of discussing activism and advocacy in the context of something such as the Sunshine Movement, when talking about climate change, or March for Our Lives, if discussing public relations and policy, can spark student interests enough for them to consider becoming involved in local chapters beyond the classroom. The initial act of joining a local chapter might even prompt students to become involved in national chapters once they graduate. Heimens and Timms (2018) refer to this phenomenon as moving up the participation ladder, which increases participation in social causes. Additionally, such involvement allows students to realize the political and social engagement that members of Gen Z equate with being good citizens (Irregular Labs, 2019). The participation ladder also provides a low-stakes entry for professors who might feel more comfortable casually discussing social causes, but might be less inclined to directly bring in activist community partners and projects.

Conclusion

While PIC is still an emerging field, some scholars (Christiano, 2017) believe that it has the potential to make inroads in curtailing inequities and addressing social justice issues. While PIC is grounded in the public relations discipline and its scholarship, PIC courses and curricula differ in both content and in the students that they attract – those students “who are interested in social activism but who are not comfortable with the corporate focus of PR” (Fessmann, 2017, p. 27). This proposed PIC curriculum would allow Gen Z students, those who will be the generation of traditional college-aged students for the next decade and a half (Chronicle of Higher Education, 2019), to pursue their passions and interests in ending inequities and social injustices. It allows for interdisciplinarity and flexibility to best suit student, faculty, and program needs and resources. PIC-centric courses could easily support students who wish to apply their learning to societal issues.

In sum, the PIC curriculum could be one through which members of Gen Z learn how to use their energy, passions, and knowledge of social media to do more and be more engaged with social justice, politics, and other causes so that they are no longer accused of being slacktivists. “Thus, PIC ultimately hopes to train and empower a new generation of communication-savvy social change activists” (Fessmann, 2017, p. 27). During the 1970s, the original pioneers of Women’s Studies found the interdisciplinary nature of this new discipline difficult based on their more traditional trainings. However, with the introduction of graduate programs, the field’s unique nature became normalized and Ph.D. programs in the area trained a new generation of scholars interested in changing views of gender and societal power (Ginsberg, 2008). PIC development is in a similar stage, and we hope this first step is just the start of growing a rigorous and distinct field of study that has the opportunity to teach future activists. As Downes (2017) states, PIC curricula should “empower others who can rally around causes leading toward the good” (p. 39). When educators introduce PIC to students, they ultimately introduce PIC to organizations as students educated in PIC will soon move up into management roles and will have the opportunity to work for the public good directly.

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© Copyright 2022 AEJMC Public Relations Division

To cite this article: Chernin, K. and Brunner, B. (2022). Public interest communications in the classroom: Bringing activism to public relations education. Journal of Public Relations Education, 8(2), 111-146. https://aejmc.us/jpre/?p=3051

Vaccinate Against Hate: Using Activism to Teach Applied PR Research and Theory

Editorial Record: Submitted June 8, 2021. Revised December 3, 2021. Accepted March 25, 2022.

Author

Arien Rozelle
Assistant Professor
Department of Media and Communication
St. John Fisher University
Rochester, New York
Email: arozelle@sjfc.edu

Abstract

The social and political tensions of 2020 exposed an increased threat by hate groups attempting to spread extremist ideologies. Today, words have become weapons on social media and across all corners of the internet to persuade, recruit, mobilize and motivate. As undergraduate college students may seek to participate in activist work to combat hate and extremism, public relations research and theory can provide a roadmap for strategy.

Activism as a broad topic may pique the interest of many students and can be used to demonstrate the application of strategies, tactics, messaging and more. This activity attempts to situate activism into an existing introductory public relations course, by using it as the lens through which students examine the application of research and theory.

In this activity, students are given a fictional scenario: they have joined an anti-hate group on campus called Vaccinate Against Hate, which seeks to educate campuses across the country about hate groups and ways to fight the threat of extremist propaganda, conspiracy theories and calls to action. As a public relations student, they’ve been asked to work on developing a recruitment campaign, as well as an educational and awareness campaign for Vaccinate Against Hate.

Students will identify the research methods needed to craft Vaccinate Against Hate’s first campaigns. Then, they draw on public relations theories to guide their strategy. Through this activity, students are introduced to and apply a myriad of research methods and public relations theories, as well as the role of public relations in an activist context.

Keywords: teaching brief, in-class activity, activism, research, theory, public relations

Introduction

The social and political tensions of 2020 exposed an increased threat by hate groups attempting to spread extremist ideologies. Today, words have become weapons on social media and across all corners of the internet to persuade, recruit, mobilize and motivate. As undergraduate college students may seek to participate in activist work to combat hate and extremism, public relations research and theory can provide a roadmap for strategy.

As noted by scholars like Mules (2021), there is increased discussion about the relationship between public relations practice and activism. But this discussion has not made its way into public relations curricula, other than in reference to activists being seen as oppositional to the objectives of an organization (Coombs & Holladay, 2013). Given that activists have successfully applied public relations strategies and tactics to achieve their objectives for at least 100 years (Ciszek, 2015), the study of their work can make a positive contribution to public relations curricula (Mules, 2021).

And, as Coombs and Holladay (2012) see the incorporation of activism studies into the curriculum “as central to broadening students’ education, it also holds promise for re-imagining the field and legitimizing the works of activists as an important component in public relations theory and research.” (p. 347)

While the addition of activism studies to public relations curricula may take time, or simply not be possible for many programs, one step that can be taken now is to incorporate assignments or activities with a focus on activism into existing courses.

Activism as a broad topic may pique the interest of many students and can be used to demonstrate the application of strategies, tactics, messaging and more. This activity attempts to situate activism into an existing introductory public relations course, by using it as the lens through which students examine the application of research and theory. As noted in the 2017 Commission on Public Relations Education report Fast Forward: Foundations and Future State. Educators and Practitioners, “Theory can get a bad rap because it sounds like all the stuff that never changes. In fact, public relations and public relations education, with our core commitment to research, are a master class in continually observing, questioning and adapting the theoretical drivers of what we do in practice. The world, the profession and education never stand still; our theory is in a similar state of adaptation.” (p. 16)

In this activity, students are given a fictional scenario: they have joined an anti-hate group on campus called Vaccinate Against Hate, which seeks to educate campuses across the country about hate groups and ways to fight the threat of extremist propaganda, conspiracy theories and calls to action. As a public relations student, they’ve been asked to work on developing a recruitment campaign, as well as an educational and awareness campaign for Vaccinate Against Hate.

Using Kathleen Kelly’s (2001) ROPES planning process (research, objectives, programming, evaluation, stewardship) as a starting point, students will identify the research methods needed to craft Vaccinate Against Hate’s first campaigns. Then, they draw on public relations theories to guide their strategy. Through this activity, students are introduced to and apply a myriad of research methods and public relations theories, as well as the role of public relations in an activist context.

STUDENT LEARNING OUTCOMES: This activity was used in Introduction to Public Relations and was created to align with the learning outcomes stated below. The student learning outcomes for this activity also correspond with selected student learning outcomes for the course:

  • Develop an awareness of the role that public relations plays within an organization and its key publics
  • Understand communication terms, theories, concepts and issues as they relate to public relations
  • Explore a range of real-life public relations scenarios through readings, discussions and assignments
  • Enhance communication skills as well as the ability to work individually and as part of a team
  • Demonstrate learning through discussions and assignments

EVIDENCE OF STUDENT LEARNING OUTCOMES:

This activity was created to align with the learning outcomes stated above. Here is a brief sampling of responses to a post-activity survey:

  • Did this activity help you to develop an awareness of the role that public relations plays within an organization and its key publics? Response: 100% YES (26 responses)
  • Did this activity help you understand communication/public relations terms, theories and models? Response: 100% YES (26 responses)
  • Did this activity help you better understand how theory applies to public relations? 100% YES (26 responses)

What did you learn about public relations from this activity?

  • “One thing that I learned about public relations from this activity was how different qualitative and quantitative research methods might be used to help inform a campaign.”
  • “I learned more in-depth about the theories behind the practice of PR and how they are utilized.”
  • “That research is really important before starting any type of PR campaign.”
  • “I learned about the specific research methods in a more in-depth way. Terms like two-step flow were introduced in a deeper way as well.”
  • “A better understanding of applied theory.”

As part of the assignment, students were also asked to identify a key takeaway, which they delivered at the end of their group presentations. Comments ranged from noting increased knowledge about public relations overall to a better understanding of the theories they had read about. Students also reported a more in-depth understanding of the importance of research to inform public relations campaigns, and that they developed a better understanding of how different qualitative and quantitative research methods might be used in practice.

Finally, students reported that this activity introduced them to the role of public relations in activism – something many stated they had not considered.

CONCLUSION: The introduction and application of research and theory in an ungraded assignment may have helped students to think critically and creatively about the content and assuaged fear about “getting a bad grade.” Theory tends to be a tough pill for many students to swallow but students were generally enthusiastic about participating in this activity.

Most groups had an easy time applying appropriate research methods and could quickly distinguish between qualitative and quantitative methods. Persuasion models were applied mostly accurately with most groups identifying inoculation theory as one of the most applicable theories to the assignment. Given the relevance and prevalence of social media influencers today, it came as little surprise that students were interested in the two-step flow theory. Other media and mass communication models were applied with varying degrees of understanding. Management theories proved confusing, which was expected, given that this assignment was deployed in an introductory course.

Overall, students dove into this assignment with energy and enthusiasm despite any challenges due to participating via Zoom. Using Google Slides, they created presentations that were well organized and demonstrated curiosity, critical thinking, and creativity. Ample time was provided for students to collaborate in class, which allowed them to adequately articulate their findings and present them to the class. As a result, most presentations exceeded expectations.

Future recommendations include providing students with an opportunity to conduct secondary research about activism prior to class in order to better prepare them for the assignment. Additional recommendations include adding details about the intended audience to the written directions, and revising the menu of theories provided to students, which notably did not include theories directly related to activism. Consideration may be given to remove the management models from the menu and replace them with activist theories. The addition of theories surrounding race, including Logan’s (2021) Corporate Responsibility to Race (CRR), may also be added as appropriate to the course.

ASSIGNMENT:
Vaccinate Against Hate: Applying Research and Theory to the Fight Against Extremist Ideologies

This activity was created for an Introduction to Public Relations course in an online setting (Zoom) but can be adapted for upper-level research and theory classes, and/or to a course related to public relations and activism. It can also be easily adapted for use as an in-classroom activity.

Prior to class, students are asked to prepare for the activity by reading Page & Parnell chapter 4, and by listening to the segment “Neutralizing Hateful Propaganda,” from “No Silver Bullets,” an episode from WNYC’s On the Media podcast (2021). The episode features Kurt Braddock, author and professor of communications at American University, in a discussion about strategies and tactics to prevent radicalization before it happens.

In class, students are given the following fictional scenario:

Following a series of racist incidents involving members of the campus community, a student group has formed to combat hate and the proliferation of hate groups on college campuses across the country. The group, Vaccinate Against Hate, seeks to educate students about hate groups and works to find ways to combat the threat of extremism.

Vaccinate Against Hate needs communicators to help them recruit new members. As a student studying public relations, you have joined Vaccinate Against Hate to provide your expertise. You have been assigned two very important projects:

  1. Develop a recruitment campaign in order to increase membership for the organization.
  2. Research, plan and execute Vaccinate Against Hate’s first educational and awareness campaign to combat extremist ideologies. Your campaign will involve strategic messaging, media outreach, and elements of media literacy training.

Using the ROPES planning process as a starting point, you will identify the research needed in order to craft these campaigns, drawing on public relations theories to guide your strategy. Once you have identified the research and theories needed, you will present your findings to the class to make connections between research, theory, and practice.

Students are then placed in breakout groups of 4-5 students per group (40 minutes):

Step 1: In your group, discuss the fictional scenario and apply the podcast and fictional scenario to your readings.

Step 2: Discuss what strategies and tactics might be involved in the two campaigns for Vaccinate Against Hate.

Step 3: Create a slide deck that you will present to class. Required slides:

Slide 1: Identify the primary research methods that you would use in order to inform your initial recruitment campaign. Using the “Common Public Relations Research Methods” table (Page & Parnell, 2019, pg. 85) as a starting point, you will first consider the two type of research most appropriate: quantitative and/or qualitative. Then you will determine the appropriate method(s), which many include surveys, content analysis, digital analytics, focus groups, in-depth interviews and/or participant observation. Be specific in your responses and provide a rationale for using each method.

Media and mass communication models include: Agenda Setting/Framing, Two-Step Flow, Spiral of Silence, Diffusion of Innovations, Uses & Gratifications. Persuasion models include: Elaboration Likelihood Model, Inoculation, and Cialdini’s Principles of Influence. Management Models include: Excellence and Image Restoration Theory.

Slide 3: Identify the primary research methods that you would use in order to inform your educational and awareness campaign. Using the Common Public Relations Research Methods” table (Page & Parnell, 2019, p. 85) as a starting point, be specific in your responses and provide a rationale for using each method.

Slide 4: Identify public relations theories that will guide the strategy for your educational and awareness campaign. Using the table “Ten Theories for Public Relations” (Page & Parnell, 2019, p. 91), as a starting point, be specific in your responses and provide a rationale for using each theory.

Slide 5: Each team member will identify one key takeaway. What did you learn about the role of public relations in activism?

Step 4: Present your slide deck. Each team member must present one slide to the class. Each team has five minutes to present.

Additional Teaching Notes:

Suggested time allotment for an 80-minute class:

  • Activity introduction: 5 minutes
  • Group work: 40 minutes
  • Presentations: 30 minutes
  • Final remarks: 5 minutes

Suggestions for further reading for upper-level courses: These readings may provide useful for upper-level students and classes seeking to dive deeper into the application of attitudinal inoculation as well as the applied use of persuasion in radicalization and counter-radicalization.

References

Braddock, K. (2019). Vaccinating against hate: Using attitudinal Inoculation to confer resistance to persuasion by extremist propaganda. Terrorism and Political Violence. 33(7), 1-24.  http://doi.org/10.1080/09546553.2019.1693370

Braddock, K. (2020). Weaponized words: The strategic role of persuasion in violent radicalization and counter-radicalization. Cambridge University Press.

Ciszek, E. (2015). Bridging the gap: Mapping the relationship between activism and public relations. Public Relations Review, 41(4), 447-455. http://doi.org/10.1016/j.pubrev.2015.05.016

Commission on Public Relations Education. (2018). Fast Forward. Foundations + Future State. Educators + Practitioners. The 2017 Report on Undergraduate Education. http://www.commissionpred.org/wp-content/uploads/2018/04/report6-full.pdf

Coombs, W. T., & Holladay, S. J. (2012) Privileging an activist vs. a corporate view of public relations history in the US.Public Relations Review. 38(3), 347-353. http://doi.org/10.1016/j.pubrev.2011.11.010

Coombs, W. T., & Holladay, S. J. (2013) It’s not just PR: Public relations in society. John Wiley & Sons.

On the Media (2021, February 19). No silver bullets. WNYC Studios. https://www.wnycstudios.org/podcasts/otm/episodes/on-the-media-no-silver-bullets

Kelly, K. S. (2001). Stewardship: The fifth step in the public relations process. In R. L. Heath (Ed.) Handbook of Public Relations (pp. 279-290). http://dx.doi.org/10.4135/9781452220727.n21  

Logan, N. (2021). A theory of corporate responsibility to race (CRR): Communication and racial justice in public relations. Journal of Public Relations Research. 33(1), 6-22. http://doi.org/10.1080/1062726x.2021.1881898 

Mules, P. (2021). Making space for activism studies in public relations curricula. Public Relations Review, 47(3), 102033. https://doi.org/10.1016/j.pubrev.2021.102033

Page, J. T., & Parnell, L. J. (2019). Foundations of public relations: Research and Theory. Introduction to public relations: Strategic, digital, and socially responsible communication (pp. 80-106). Sage.

© Copyright 2022 AEJMC Public Relations Division

To cite this article: Rozelle, A. (2022). Vaccinate against hate: Using activism to teach applied PR research and theory. Journal of Public Relations Education, 8(2), 147-157. https://aejmc.us/jpre/?p=3096

Beyond slacktivism: Lessons for authentic activist messages through public relations (Teaching brief for Teaching Activism Special Issue)

Editorial Record: Submitted June 15, 2021. Revised November 16, 2021. Revised February 26, 2022. Accepted March 7, 2022.

Abstract

Melissa Janoske McLean, Ph.D.
Owner, Tenure and Beyond Coaching, LLC
Maine
Email: melissa.janoske@gmail.com

Kim Marks Malone, APR, Fellow PRSA
Instructor and Online Coordinator
Journalism and Strategic Media
University of Memphis
Memphis, TN
Email: ksmarks@memphis.edu

Abstract

This teaching brief looks at two aspects of public relations work for organizations who wish to make issue/activist statements: how to write an effective statement that is followed by action, and how to engage in ethical conversation with publics about the statement. The brief also addresses what happens if there are no follow up actions, and how to build relationships with the dominant coalition in order to aid in writing statements that will match organizational actions. These two lessons each include a discussion of purpose, materials, objectives, activities, and assessment (including ACEJMC assessment format and terminology) for easy adaptation into the public relations classroom.

Keywords: brand activism, corporate activism, activist statement, ethics, activism, public relations

Introduction

Building relationships with an organization’s or client’s publics often occurs through the writing and dissemination of statements. Historically, these statements are distributed through traditional news outlets but more and more often, they are also being shared via social media.

These statements are going beyond announcing new products or changes in organizational leadership; organizations are also offering statements of opinion and belief, especially about social issues, social policies, and social change, and publics are watching very closely. This teaching brief will look at how PR professionals can help clients make corporate social activism (CSA) count through writing effective statements that are followed-up by action, incorporating organizational values into the statement and supporting their organization’s or client’s beliefs. It’s important to note that the vocabulary for these types of statements and actions by organizations is developing with some referring to it as advocacy (Dodd & Supa, 2014) and some as activism (Chatterji & Toffel, 2018; Hambrick & Wowak, 2019; Oikkonen & Jääskeläinen, 2019). With the increased emphasis on an organization’s actions (Bhagwat et al, 2020) – both stand-alone and in support of statements – corporate social activism is the term used in this teaching brief.

While understanding how to write these statements effectively is important, it is also important for PR professionals to understand that not every public will agree with them all the time. PR professionals need to be prepared for backlash on these statements from publics who disagree with them. This lesson will look at how to acknowledge and work through their anger or vitriol with the organization or individual and to ethically communicate with these publics, and potentially make them allies. 

Follow through must play a role here. Organizations offering statements supporting a social issue or policy must be ready to follow-up with actions that also support it. This lesson will address what happens if that doesn’t occur, and how to write statements that will match organizational actions.

Public relations practitioners need to be able to write these activism statements, make sure their organization is supportive of the words and the necessary actions, and engage in ethical communication with their publics about the statement and the actions of the organization. Therefore, this teaching brief will include two lessons: 1) recognizing and crafting an effective activist statement and 2) building ethical and activist relationships, as well as a case study. Each lesson includes learning objectives, activities, and assessments.

Lesson #1: Identify & Practice Writing Activist Statements for an Organization

Purpose:

To help students understand how PR professionals can craft effective social activist statements for sharing on a client’s or organization’s social media channels by studying and writing similar statements.

Materials:

A variety of social activist statements posted on social media channels or website from organizations, including Ben & Jerry’s (to complement the case study below), Peloton, Nordstrom, Dove, Uber, and Gushers. We also recommend the professor look to see if their own university/college/department wrote statements for analysis.

Objectives:

At the end of the lesson students will be able to:

  1. Discuss the differences between corporate social responsibility and corporate social activism.
  2. Recognize corporate social activism messages.
  3. Identify an organization’s values from their written social activism statements.
  4. Build connections between an organization’s stated values and social causes through their actions.
  5. Understand how to communicate authentically during times of heightened uncertainty.

Body of Lesson:

This lesson should start with a discussion of effective public relations writing and writing for activism and the differences between corporate social responsibility and corporate social activism.

Corporate social responsibility (CSR) can be defined as “business firms contributing in a positive way to society by going beyond a narrow focus on profit maximization” (McWilliams, 2015, p. 1). CSR focuses on an organization’s actions that “advance social good beyond that which is required by law” (Kang et al, 2016, p. 59) and the strategies organization’s take to demonstrate that it is operating ethically. 

Activism is defined as “the activity of working to achieve political or social change” (Oxford Dictionary, 2020). In the past, activism has been viewed by public relations scholars and practitioners from an organization-centric point of view (Ciszek, 2015) because PR professionals typically find themselves in the position of responding to activism directed at the organization. Smith (2005, p. 6) defined activism as a process where pressure is exerted on organizations (or other institutions) to change policies and practices. Today, stakeholders expect an organization to demonstrate its values through public support for or against public policies on social or moral issues through both statements and actions. Bhagwat et al (2020) call this phenomenon “corporate sociopolitical activism (CSA) also referred to as corporate social activism.

The main difference between CSR and CSA is that the focus of CSR efforts and initiatives are typically widely accepted and can be said to work within the framework of society’s current value system while CSA efforts and initiatives are typically polarizing and partisan (Bhagwat et al, 2020). An example that helps drive home the difference between CSR and CSA is Walmart. In 2015, Walmart stopped selling rifles commonly used in mass shootings, engaging in corporate social responsibility and distancing itself from the controversial firearms industry (Bhattarai, 2019). In 2019, following a mass shooting in one of its stores, Walmart CEO Doug McMillan urged lawmakers to enact stricter gun control measures, moving the retail giant from CSR to CSA (Tensley, 2019).

Important questions to ask and answer during the lesson include: What does persuasive writing look like in times of heightened uncertainty (typical during activist moments)? How do you humanize your communication efforts to demonstrate authenticity? How do you make sure a statement reflects corporate values and actions? How can you encourage publics who agree with you to extend their support via social media?

Key Concepts:

  • Persuasive writing
  • Communicating authentically
  • Organizational values
  • Uncertainty
  • Corporate social activism vs corporate social responsibility

Activities:

  1. Have students read and evaluate a variety of statements from organizations, including Ben & Jerry’s and, if available, their own institution. What were the goals/objectives of these statements? What are the organizational values evident in the writing? How do they address their publics? Can students find evidence of the organization taking action to back up their statements? If not, what action(s) can they suggest? Why?
  1. Then have students practice writing their own statement for an organization and issue of their own choosing. How will they make sure it reflects organizational values? Who are the main publics they are trying to reach? Who are the stakeholders that may and may not support the organization’s statement and actions? How will they balance writing to those who support them with those who may not? Have students plan out at least one follow-on action that the organization can take after the statement is released to back up their words.  

Evaluation:

  • Student understanding of concepts will be demonstrated by their contributions to the discussion.
  • The in-class writing exercise (Activity #2) will be peer reviewed and edited, and then their statements and recommended actions will be shared with the class for analysis and discussion.

How assessment of student learning will be met:

Awareness

  • Learn about corporate social activism and the role that public relations plays in helping an organization demonstrate its values to stakeholders.
  • Learn the importance of an organization backing up social activism statements with action.
  • Analyze existing content on popular social media platforms to determine an organization’s or brand’s values, goals, and objectives.

Understanding

  • Given social media content, distinguish the differences between corporate social responsibility and corporate social activism.
  • Recognize social issues and policies that align with an organization based on the organization’s stated values.

Application

  • Improve persuasive writing and authentic communication skills through written corporate and brand social activism statements.
  • Choose appropriate actions for an organization to take in support of social activism statements.

Lesson #2: Ethical Activist Communication with Publics

Purpose:

To understand how to ethically communicate with and engage with publics regarding comments resulting from social activism statements, especially with followers who disagree with them or shame the organization for past actions or lack of action that supports the organization’s stand.

Materials:

Access to Ben & Jerry’s, Peloton, Nordstrom, Dove, Uber, and Gushers social media pages (Facebook, Twitter and Instagram), with a focus on the content announcing corporate social activist statements and/or actions. Again, if their university/college/department issued a corporate activist statement and/or took action, this should be included as well. These posts should include access to a sample of comments and responses that agree and disagree with the organization’s statements/actions.

Objectives:

  1. Explain the differences between bandwagon activism and social activism.
  2. Identify techniques and language to humanize responses to hostile followers on social media platforms.
  3. Create authentic messages to effectively engage with hostile followers on social media platforms.
  4. Discuss the differences between audiences and communication strategies on popular social media platforms.

Body of Lesson:

This lesson will start by reviewing best practices for engaging with audiences on social media – from followers who applaud your brand to followers who are critical, emotional or abusive. For examples of best practices see Social Media: How to Engage, Share, and Connect (Luttrell, 2016) and Social Media for Strategic Communication: Creative Strategies and Research-Based Applications (Freberg, 2019). Additionally, the importance of organizational accountability (sharing about the action behind the words) and ‘owning’ past errors (apologizing for past organizational mistakes), will be emphasized. Students will discuss and evaluate the responses of organizations to both positive and negative comments to their statements on different social media platforms. Different types of activism (bandwagon and corporate social) will be looked at, discussed and differentiated.

Bandwagon activism happens when an organization’s social activist statements aren’t seen as genuine and authentic and aren’t followed up by action. When an organization’s statements are viewed by the public as “jumping on the bandwagon” and only one-time opportunities to employ temporary tactics, CSA can backfire (Sakoui & Faughnder, 2020). An example of this is when Amazon faced scrutiny for sharing statements supporting Black Lives Matter wihout implementing any real changes to reflect the statements into their internal policies and business practices (Paul, 2020).

Key Concepts:

  • Bandwagon activism versus corporate social activism
  • Humanizing the message
  • Adapting strategies for audiences on different platforms
  • Actions speak louder than words

Activities:

  1. Have students look at an organization’s social activist statements on social media and find examples in the comments section of these posts that are in support of and against the organization’s shared statement to compare and discuss. Students will present their examples of negative and positive comments to the organization’s activist statements on social media to the class and discuss why the organization’s statement is successful or not, based upon the comments. (Was the statement deemed inauthentic? Did commenters see it as organizational bandwagon activism? Did the organization either not have or forget to mention potential actions to support message? Was it not aligned with the organization’s stated values?)
  1. Then, ask students to craft responses to both positive and negative social media comments on the organization’s social media activism content.

Evaluation:

  • Student understanding of concepts will be demonstrated by their contributions to the discussion.
  • The in-class writing exercise (Activity #2) will be peer reviewed and edited, and then their responses will be shared with the class for analysis and discussion.

How assessment of student learning will be met:

Awareness

  • Learn the differences between bandwagon activism and social activism.
  • Learn how to humanize messages with authentic language and empathy.

Understanding

  • Given social media content, distinguish the differences between bandwagon activism and corporate social activism.
  • Understand the effective use of empathy to humanize an organization’s response to negative or hostile comments on the organization’s social justice statements.

Application

  • Analyze existing social activism content on popular social media platforms to determine appropriate strategies for different channels.
  • Improve writing skills and humanizing messages through written responses to positive, negative/hostile, and/or emotional comments on social media platforms.

Case Study

A useful case study for organizational issue activism focuses on Ben & Jerry’s ice cream, and their social justice/Black Lives Matter (BLM) activism on social media. They are unabashed in their beliefs and stances, take proactive action to support those beliefs, and encourage people to both agree and disagree with them on social media.

Some of the actions they have taken to support their statements include creating the Ben & Jerry’s Foundation (launched 1985), which distributes money ($2.8 million in 2018) to support grassroots organizing for social and environmental justice. They have also created multiple new flavors to support their issues, including a Colin Kaepernick Change the Whirled Non-Dairy pint.

Additionally, Ben & Jerry’s supports issues that are relevant and important to their customers, employees, and leadership, allowing for a variety of issues and ways to support the causes. In 2016, when Ben & Jerry’s announced their support for BLM on social media, they had the largest reaction in their organizational history, including everything from cheering them on to announcing the customer was boycotting their product (Ben & Jerry’s, 2016; Ciszek & Logan, 2018).

Rob Michalak, Ben & Jerry’s Director of Social Mission Special Projects, said that “We respect that some people will have a set of values that are meaningful and important to them, and we may lose some customers. But what we’ve also learned is that those who share those values are more deeply loyal” (Forbes, 2020, para. 8). Fans on Facebook (one of their main platforms) support this: “I think I just need to buy another deep freezer for all the ice cream I’m gonna have to buy to counter everyone that claims they are gonna quit buying Ben & Jerry’s because wait for it…they speak out on injustice.”

Finally, Ben & Jerry’s believes that “purpose-driven companies really are the companies of the future; they’re profitable and more sustainable” (Forbes, 2020, para. 12). This belief, along with the idea that it’s simply the right thing to do, is clear through all their messaging, and that confidence is perhaps unique to their presentation and statements.

Ben & Jerry’s offers an interesting perspective on making social justice statements on social media, and they back up their words with clear and concrete actions. They also have a fun and yet sincere approach to engaging publics in conversation on social media. These qualities combine to make them an excellent case study for this module and for student learning.

References

Ben & Jerry’s. (2016, October 6). Why Black lives matter. Benjerry.com. Retreived from https://www.benjerry.com/whats-new/2016/why-black-lives-matter/

Bhagwat, Y., Warren, N. L., Beck, J. T., & Watson, G. F. (2020). Corporate Sociopolitical Activism and Firm Value. Journal of Marketing, 84(5), 1-21. https://doi.org/10.1177/0022242920937000

Bhattarai, A. (2019, September 3). ‘The status quo is unacceptable’: Walmart will stop selling some ammunition and exit the handgun market. The Washington Post. https://www.washingtonpost.com/business/2019/09/03/status-quo-is-unacceptable-walmart-will-stop-selling-some-ammunition-exit-handgun-market/

Chatterji, A. K., & Toffel, M. W. (2018). The New CEO Activists. Harvard Business Review, 96(1), 78-89.

Ciszek, E., & Logan, N. (2018). Challenging the dialogic promise: How Ben & Jerry’s support for Black Lives Matter fosters dissensus on social media. Journal of Public Relations Research, 30(3), 115-127. https://doi.org/10.1080/1062726X.2018.1498342

Dodd, M. D., & Supa, D. W. (2014). Conceputalizing and Measuring “Corporate Social Advocacy” Communication: Examining the Impact on Corporate Financial Performance. Public Relations Journal, 8(3), 2-23. http://www.prsa.org/Intelligence/PRJournal/Vol8/No3/

Freberg, K. (2019). Social Media for Strategic Communication: Creative Strategies and Research-Based Applications. Sage.

Hambrick, D. C., & Wowak, A. J. (2019) CEO Sociopolitical Activism: A Stakeholder Alignment Model. Academy of Management Review, 46(1). https://doi.org/10.5465/amr.2018.0084

Kang, C., Germann, F., & Grewal, R. (2016). Washing Away Your Sins? Corporate Social Responsibility, Corporate Social Irresponsibility, and Firm Performance. Journal of Marketing, 80(2), 59-79.

Luttrell, R. (2016). Social Media: How to Engage, Share, and Connect. (2nd ed.). Rowman & Littlefield.

Marquis, C. (2020, June 9). Why Ben & Jerry’s won’t stay silent on white supremacy–or other social justice issues. Forbes. Retrieved from https://www.forbes.com/sites/christophermarquis/2020/06/09/why-ben–jerrys-wont-stay-silent-on-white-supremacy-or-other-social-justice-issues/?sh=39e3d3016f07

McWilliams, A. (2015). Corporate social responsibility, in Wiley Encyclopedia of Management, 1-4.

Olkkonen, L., & Jääskeläinen, J. (2019). Corporate Activism: Exploring Corporate Social Responsibility (CSR) Communication. Academy of Managemenet Proceedings, 2019(17350).

Oxford Dictionary (2020). Activism, retrieved on Nov. 15, 2021 from https://en.oxforddictionaries.com/definition/activism

Paul, K. (2020, June 9). Amazon says ‘Black Lives Matter’. But the company has deep ties to policing. The Guardian. https://www.theguardian.com/technology/2020/jun/09/amazon-black-lives-matter-police-ring-jeff-bezos

Sakoui, A., & Faughnder, R. (2020, June 1). Solidarity, or joining the ‘bandwagon’? Some corporate activism backfires amid protests. Los Angeles Times. https://www.latimes.com/entertainment-arts/business/story/2020-06-01/solidarity-joining-bandwagon-some-corporate-activism-backfires-amid-protests

Smith, M. F. (2005). Activism. In R. L. Heath (Ed.). Encyclopedia of public relations (pp. 5-10). Sage

Tensley, B. (2019, September 4). What Walmart’s gun control move says about America. CNN. https://www.cnn.com/2019/09/04/politics/walmart-guns-real-america/index.html

© Copyright 2022 AEJMC Public Relations Division

To cite this article: McLean, M.J. and Malone, K.M.(2022). Beyond slacktivism: Lessons for authentic activist messages through public relations. Journal of Public Relations Education, 8(2), 158-171. https://aejmc.us/jpre/?p=3122

Journal of Public Relations Education, Vol. 8, Issue 2

Note from the Special Issue Editors:

Stephanie Madden, Ph.D.
Assistant Professor 
Donald P. Bellisario College of Communications
Penn State
Senior Research Fellow, Arthur W. Page Center
Email: szm962@psu.edu

Stephanie Mahin, Ph.D.
Clinical Assistant Professor
Management & Corporate Communication
UNC Kenan-Flagler Business School
Email: stephanie_mahin@kenan-flagler.unc.edu

In 2020, the brutal murders of George Floyd, Breonna Taylor, and Ahmaud Arbery, and the weeks of protest for racial justice that surrounded each event, led a group of public relations scholars and educators in activist public relations to meet on Zoom to discuss how to integrate topics about activism into our classrooms. Many of us felt a deep divide between our activist research interests, our personal commitment to activist causes, and the types of skills-based, corporate-centric content we teach in our public relations courses. While the body of academic literature on the topic of activist public relations grows, we noticed a lack of tangible resources and pedagogical research on how to incorporate activism into public relations education. As our grassroots group compiled resources, we came up with the idea for this special issue of the Journal of Public Relations Education to help bridge the gap, and help other scholars and educators feel less fragmented between their research and teaching interests. We hope you find the articles in this issue useful as a way to incorporate activist topics into core public relations courses such as research, writing, and campaigns, or maybe you will be inspired to create a special topics course.

The issue opens with an article “Centering Activism and Social Justice in Public Relations Education: Critical Communication Pedagogy as an Entryway” by Aghazadeh and Ashby-King that presents critical communication pedagogy (CCP) as a framework to meaningfully include activism in PR curricula and the very dynamics of classroom instruction. In addition to their compelling argument for the importance of integrating social justice and activism into the PR classroom, they offer three concrete strategies on how to do this rooted in CCP’s guiding concepts of identity, power, and social (re)production. These include considering the influence of positionality on communication, student and educator power dynamics, and critiquing discourses and challenging social (re)production.

While the revolution may not be televised, the article, “Called, Committed and Inspiring Activism: How Black PR Guest Speakers Experienced the PR classroom during the COVID-19 and Racial Reckoning Academic Year of 2020/2021” by Del Rosso and Brown suggests a revolution in the classroom. One way to do this is by embracing activist pedagogy, which is about transforming the classroom into a space that decenters privilege and decolonizes curriculum. The authors interviewed Black public relations professionals about their experiences as invited guests and what professors can do to improve them. Four fascinating themes emerged that speak directly to why Black PR experts go into the classroom. The authors provide a useful guide with actionable suggestions for professors to help prepare guest speakers for the classroom experience.

Teaching activism does not have to be emotionally draining or focused only on confrontational tactics. Hou and Wang’s article, “Creativity is the Key: Incorporating Creative Activism to Public Relations Classrooms through Using Creative Pedagogy,” offers creativity as an entry point for the content, design, and delivery of activist public relations education. Seeing the potential for activism as both joyful and fun, rather than only discouraging and negative, may encourage more students to consider how their public relations skills can be used as part of social change movements. For instructors, creative pedagogy also offers ways to revitalize traditional teaching of activist public relations through playfulness, hope, and possibilities. Hou and Wang offer a variety of case studies and participatory activities for integrating creative activism into PR classes.

The fourth article, “Public Interest Communications in the Classroom: Bringing Activism to Public Relations Education” by Chernin and Brunner introduces readers to a newer area of study, Public Interest Communication or PIC. The authors challenge public relations educators to use the PIC framework to disrupt the ways in which communication is taught by moving beyond teaching corporate-focused skills to a curriculum that uses skill-based approaches to mold future activists. For example, the PIC framework offers six tactics that, when used as part of strategic communication, can help drive social change. Additionally, Chernin and Brunner offer specific and timely suggestions for how to incorporate PIC into existing public relations programs.

The two teaching briefs in this issue offer activism-focused assignments that can be easily adopted into the public relations classroom. In her article “Vaccinate Against Hate: Using Activism to Teach Applied PR Research and Theory,” Rozelle provides an in-class activity where students are tasked to develop a recruitment campaign and educational and awareness campaign for the fictional organization Vaccinate Against Hate. Because this activity can be integrated into an introductory public relations course, it offers an easy entry point for students to begin considering the role of public relations in activist causes.

More than ever corporations are expected to take a public stance on social and political issues. Remaining silent can be a sign of indifference. For example, after the murder of George Floyd, corporations offered statements in support of the Black Lives Matter Movement and/or a call to address structural racism. A major criticism of these statements was a lack of action and follow through. In “Beyond Slacktivism: Lessons for Authentic Activist Messages through Public Relations,” Janoske Mclean and Marks Malone offer timely and practical lessons to teach students how to write effective activist statements. Through these lessons, students are encouraged to find the organization’s authentic voice as they identify and practice writing activist statements. Further, this brief offers a lesson on how to respond to positive and negative reactions to corporate activist statements from the public. From navigating through a global pandemic, to parenting a toddler, and having a difficult pregnancy and unexpected early childbirth, our first time editing a journal had its fair share of challenges. A huge thank you to editor Pamela Bourland-Davis (and her editorial team) who worked patiently with us from idea conception to final production of this issue. We are immensely grateful for her kindness and understanding throughout the process. We would also like to thank the reviewers who quickly accepted invitations to review and offered valuable feedback for authors. Through both personal and global challenges, we are extraordinarily proud of this JPRE special issue and hope it jumpstarts conversations about how public relations can and should play a transformative role in society and our role as educators in the process.

Table of Contents

Research Papers

Centering Activism and Social Justice in Public Relations Education: Critical Communication Pedagogy as an Entryway
Sarah A. Aghazadeh and Drew T. Ashby-King

Called, Committed and Inspiring Activism: How Black PR guest speakers experienced the PR classroom during the COVID-19 and Racial Reckoning academic year of 2020/2021
David Brown and Teri Del Rosso

Creativity is key: Using creative pedagogy to incorporate activism in the public relations classroom
Jenny Zhengye Hou and Yi Wang

Public Interest Communications in the Classroom: Bringing Activism to Public Relations Education
Kelly Chernin and Brigitta Brunner

Teaching Briefs

Vaccinate Against Hate: Using Activism to Teach Applied PR Research and Theory
Arien Rozelle

Beyond Slacktivism: Lessons for Authentic Activist Messages through Public Relations
Melissa Janoske McLean and Kim Marks Malone

Book Review

What Does Injustice Have to Do with Me? Engaging Privileged White Students with Social Justice
Reviewed by Karen Lindsey

Read the full issue here:

A publication of the Public Relations Division of AEJMC
© 2022 AEJMC Public Relations Division

The Journal of Public Relations Education (JPRE) is devoted to the presentation of research and commentary that advance the field of public relations education. JPRE invites submissions in the following three categories:

  • Research Articles
  • Teaching Briefs
  • Book/Software Reviews

Learn more by visiting the About JPRE page and the Authors/Contributors page for submission guidelines. All submissions should follow the guidelines of the most recent edition of the Publication Manual of the American Psychological Association (APA).

Questions? Contact the Editorial Staff.

Exploring HBCU Students’ Interests in Pursuing Graduate Studies in Public Relations and Communication Programs

Editorial Record: Original draft submitted June 13, 2021. Revised October 26, 2021. Accepted November 11, 2021. Published March 2022.

Authors

Damion Waymer, Ph.D.
Professor and Department Chair
Advertising & Public Relations,
The University of Alabama
Tuscaloosa, AL
Email: dmwaymer@ua.edu

LaTonya Taylor
Graduate Student
Advertising and Public Relations
The University of Alabama
Tuscaloosa, AL
Email: ltaylor12@crimson.ua.edu

Abstract

This research responds to calls to support diversity and inclusion within the academic discipline of public relations specifically and in the communication discipline generally by engaging juniors and seniors at Historically Black Colleges and Universities (HBCUs). The authors conducted focus group interviews with students (n=22) at five HBCUs. This study addresses the extent HBCU students are aware of or are interested in pursuing graduate studies in the discipline, the barriers to application or entrance into public relations and communication graduate programs for Black students majoring in a communication discipline at HBCUs, and the strategies, tactics, programs, or initiatives that are useful for the successful placement of Black undergraduates into graduate public relations and communication-related programs

Keywords: access, black graduate student recruitment, social class, public relations education, hbcu

Acknowledgments: This research was supported by and was the recipient of the National Communication Association (NCA) Funds to Advance the Discipline’s annual competition in 2020. 

Critical public relations scholar Nneka Logan (2021) argued that corporations have a responsibility, a moral obligation, to address race because historically they have profited from and perpetuated racial oppression. For example, some (Thomas, 2019, n.p.) have highlighted the hidden links between slavery and Wall Street, suggesting that large U.S. insurance firms such as New York Life, Aetna, and AIG “sold policies that insured slave owners would be compensated if the slaves they owned were injured or killed”; they “counted enslaved people as assets when assessing a person’s wealth”; and in an age of social awakening, some U.S. banks recently “have made public apologies for the role they played in slavery.” Thus, we see evidence that some organizations are making amends for their role in perpetuating racial oppression.

While we should view such advances as progress, Logan (2021) challenges us to only view such actions as preliminary. She argues that many more organizations must make amends, in part via their public relations and communication efforts, for the role they have played and continue to play in contributing to and benefitting from racial injustice. Logan’s corporate responsibility to race (CRR) theory answers an earlier question posed by PR scholars: Does public relations have a place in understanding and theorizing race? (Waymer, 2010).

Some might consider such critical race theorizing beyond the purview of this particular study because public relations educators tend to be more concerned with matters more closely aligned with their day-to-day professional lives: How do we make our classrooms more welcoming places? How do we recruit and retain more underrepresented students? How do we best prepare those students for the profession? We disagree that there should be a separation between critical race theorizing in PR education and practical strategies to further diversify the classroom. To the contrary, we argue that if scholars dug deeper, they would find that by addressing diversity issues in higher education, we are also heeding Logan’s call of holding organizations accountable for their racial-oppressive pasts—as historically, racial oppression and slavery were central to the founding, development, and intellectualism and norms of universities in the U. S. (Wilder, 2013). Any efforts to diversify the PR practice and the PR classroom can be viewed as efforts to combat the legacy that lingers from this complicated history. Thus, the connection is clearer, theoretically, between CRR and diversity as good business/educational practice than upon first glance.

From a theoretical standpoint, the link between diversity and public relations theory was established nearly three decades ago by L. A. Grunig, J. E. Grunig, and Ehling (1992). They argued that requisite variety allows organizations to identify all groups and foster productive relationships with each group. The authors concluded that communicators from underrepresented and culturally diverse backgrounds can translate and intercede on behalf of organizations and diverse groups and vice-versa—thus increasing organizational effectiveness. Without said diversity, organizations are vulnerable—as they inadvertently can overlook, offend, or even alienate some publics and are likely to face repercussions for said actions. As such, without seeking and acquiring requisite variety, organizations can suffer immense reputational threats or outright be deemed illegitimate (Waymer & VanSlette, 2013).

The link between PR education and practice has always been strong, as some argue that the issue of a lack of racial and ethnic diversity in the industry begins in college—as college is the pipeline for preparing racially aware undergraduates for the public relations profession (Waymer & Brown, 2018; Waymer & Dyson, 2011). The PR education scholarly literature is replete with examples of how the lack of diversity in practice is a result of an educational pipeline issue; however, what is less explored is how the lack of diversity in the PR classroom is a bona fide educational issue in its own right. For example, researchers have found that African American students want to see and be taught by at least one professor who identifies as Black American (Brown et al., 2011). So, lack of diversity can contribute to underrepresented student recruitment and retention challenges. Furthermore, most universities require at least a master’s degree for faculty instructional status. We cannot hire underrepresented faculty if we do not have underrepresented students pursuing graduate degrees in the discipline. Requisite variety matters in higher education spaces, too; as diversity of thought and lived experiences greatly enhance the learning environment.

This issue has now garnered attention, nationally, in the communication scholarly community. Two of the largest educational associations that have public relations divisions in the United States are the Association for Education in Journalism and Mass Communication (AEJMC) and the National Communication Association (NCA). Public Relations Society of America (PRSA)—the nation’s leading professional organization for public relations professionals—has an active educators’ division and offers accreditation of higher education PR programs. All organizations highlight diversity and multicultural competencies in their strategic plans (AEJMC, 2021; NCA, 2015; PRSA, 2020-2022). NCA specifically states that it “supports inclusiveness and diversity among our faculties, within our membership, in the workplace, and in the classroom; NCA supports and promotes policies that fairly encourage this diversity and inclusion” (para. 2). While diversity is a multifaceted concept that is used to discuss several aspects of identity including gender, sexuality, ability, age, and religion, in higher education, faculty, staff, and student body racial/ethnic diversity is arguably the primary demographic category institutions use to assess whether they are a more or less diverse and inclusive environment (Davis, 2002). Therefore, it is reasonable to infer that any effort to increase African American or other underrepresented graduate student enrollment in public relations and communication-related programs across the nation aligns with the aforementioned educational associations’ strategic plans—as enrolling more African American graduate students in these programs increases the likelihood of having more African American students participate in these associations, entering the profession as practitioners, and potentially increasing the size of the pool from which to hire African American faculty.

A recent Council on Graduate Schools (2018) report indicated that in 2017 (the last year of data gathered in this report), nearly 50,000 African American students were enrolled in graduate schools for the first time, and they constituted 11.9 percent of all first-time graduate students at U.S. universities. African Americans constituted 18.8 percent of all first-time graduate students in public administration, but only 5.7 percent of all first-time graduate students in engineering and less than 4 percent in physical and earth sciences.

Currently, first-time African American graduate student enrollment in communication-related disciplines is about 12 percent (NCA, 2018), which is consistent with first-time African American graduate student enrollment in the social sciences, education, and business (Journal of Blacks in Higher Education, 2018). While this percentage is not glaringly low, on its face it appears that there is the potential of increasing African American public relations and communication-related graduate student enrollment if a well-crafted strategy and plan are put into place that explores students’ interest in graduate study as well as barriers to access or other factors that might deter this pursuit.

This study, by strategically examining ways to increase African American representation in public relations and communication-related graduate programs, aligns directly with AEJMC’s, PRSA’s and NCA’s mission to foster a more diverse and inclusive organization. Specifically, this study, in part, is a response to calls by scholars who are challenging public relations and communication to address the whiteness—both demographically and intellectually— of the disciplines (Logan, 2021; Waymer, 2021).

Of the three organizations, PRSA was the only organization that provided concrete, measurable objectives in its strategic plan pertaining to increasing the number of African American and other underrepresented students in PR programs. Objective 4 of PRSA’s (2020-2022) D&I strategic plan is clear: “Increase and retain the number of multicultural students in PRSSA and new multicultural professionals into PRSA by 15% by 2023” (n.p.). We use PRSA’s ambitious recruitment and retention goals as impetus for this study. Further, in the spirit of Brown et. al (2011), we seek to find ways to broaden the pipeline of underrepresented students who can acquire teaching credentials.
Consequently, research questions that drive this study include:

RQ1: How do underrepresented students majoring in applied communication disciplines at minority-serving institutions describe their educational and work-preparation in the major and its related extracurricular activities?

Currently, there are just over 100 HBCUs in the U.S., and around half of them offer a graduate degree of any kind; only 10 HBCUs offer a graduate degree in journalism/applied communication disciplines, with Howard University being the only institution to offer a PhD in the discipline (HBCU Colleges, 2021). These facts compelled us to ask these research questions.

RQ2: To what extent are HBCU students aware of graduate studies in the discipline or are interested in pursuing graduate studies in the discipline?

RQ3: What barriers, if any, to application or entrance into applied communication graduate programs exist for African American students majoring in a public relations or another communication-related discipline at HBCUs?

Rationale for Choosing HBCUs as Investigative Site
Historically Black Colleges and Universities (HBCUs) are chosen because they play a major role in producing college-educated African Americans, especially those from lower socioeconomic backgrounds (Chiles, 2017; Nichols & Evans-Bell, 2017). Furthermore, HBCU supporters highlight that despite African Americans only representing 3% of all colleges in the United States, HBCUs enroll 12% of all Black college students, produce nearly a quarter of all Black college graduates (Waymer & Street, 2015, 2016), and they produce many professionals who have earned advanced degrees including “80 percent of the black judges, 50 percent of the black lawyers, [and] 50 percent of the black doctors” (Hill, 2019, n.p.).

Another reason we chose HBCUs as our scholarly investigation site is because HBCUs are diverse institutions that capture and reflect intragroup diversity well (Palmer, 2015). As Palmer (2015) noted, “there are black students who are first-generation, international, high-achieving, conservative, liberal, non-traditional, gay, straight, bisexual, and transgender” at HBCUs (para, 8). Therefore, if we want to identify those diverse African American students who might be potential candidates for graduate study in public relations and communication and better understand their graduate preparation and readiness, we can gain insights by strategically targeting large HBCUs in different U.S. states.

Even though there are around 100 HBCUs in the United States and the U.S. Virgin Islands (Anderson, 2017), only 24 of them have undergraduate enrollments exceeding 3,500 students (Affordable Schools, 2019). Communication faculty found that student participation in extracurricular clubs, and honor societies—especially those sponsored by the academic department—are vital to students’ academic socialization, success, and preparation for entering the workforce as a communication professional (Nadler, 1997; Waymer, 2014; Waymer et al., 2018). Thus, students who are either involved with a Lambda Pi Eta chapter—the National Communication Association’s (2019) official national honor society at four-year colleges and universities—or a Public Relations Student Society of America (PRSSA)—“the foremost organization for students interested in public relations and communications [that advocates for] rigorous academic standards for public relations education, the highest ethical principles and diversity in the profession” (PRSSA, 2019, para 1), should be highly motivated, high-achieving students who have the acumen and might possess the drive to pursue graduate study. The five institutions included in this study meet the criteria above and represent the Mid-Atlantic region, the Southeastern region, and the Southern region of the U.S..

Methods
In this study, we visited, in-person, five HBCUs and conducted one focus group interview per site with 4 to 5 undergraduate students per group at each institution (N=22, 12 women, 10 men. We visited one HBCU in South Carolina, one HBCU in Alabama, one HBCU in Louisiana, and two HBCUs in the Washington, D. C., Maryland, Virginia (DMV) metropolitan area. In some instances, participants volunteered their classification year in school. These data were collected between January and February 2020. Nine other schools agreed to participate in this study, but travel plans were canceled due to COVID-19. While it may have been possible to conduct additional focus groups via Internet technologies such as Zoom, we deemed in-person visits to be vital because HBCUs have a unique culture all their own: The Yard.

For hundreds of thousands of folks who have attended HBCUs since the first historically Black college, Cheyney, Pennsylvania’s The Institution for Colored Youth, was established in 1837, the term evokes a myriad of images. The Yard is a celebration of unapologetic Blackness. It’s the gathering place on campus where students can hang out, catch up between classes, break intellectual bread, get it in at the campus party or fall in love. The Yard helped fuel the Civil Rights Movement of the 50s and ‘60s. Here, Black lives have always mattered. (One Yard, 2020)

Zoom would not enable the researchers to walk across campuses, get first-hand looks at the classrooms, the facilities and equipment, or to experience, personally, the pride and culture exhibited at these institutions. One might argue that one cannot fully appreciate HBCU culture without witnessing it first-hand. Furthermore, if participants complained about lack of resources, we were able to verify those claims immediately. Students participated in focus group interviews which lasted about 1 hour each. All focus groups were transcribed by authors.

The authors conducted focus groups to examine HBCU students’ knowledge and perceptions of graduate study in public relations and communication-related disciplines in the United States. Focus groups as a research method (see Goldman & Waymer, 2014; Krueger, 1994; Morgan, 1996, 1997) is an optimal method for this study because this demographic is highly susceptible to peer influence. Often scholars who explore social influence and peer pressure among college-aged students do so as a means of examining students’ willingness to engage in risky behaviors such as consuming too much alcohol or engaging in risky sex (Borsari & Carey, 2001; Fielder & Carey, 2010). We, however, believe that social influence and peer pressure also can lead to positive behaviors, such as encouraging students from underrepresented groups, in a group setting, to consider the possibilities of pursuing graduate education. As such, it is key to see how a group of college-aged students in the same peer group would view and discuss the potential of graduate education. Thus, this method allows the researchers to adequately address the research questions.

According to Krueger (1994) focus groups are “carefully planned discussion[s] designed to obtain perceptions on a defined area of interest in a permissive, non-threatening environment” (p. 6). Focus group methodological best practices suggest that participants are arranged in a way that they can provide and receive eye contact from the focus group moderator and each other, and these arrangements were adapted in this study (Krueger, 1994).

I, the first author, an African American man, post-graduate degree holder, moderated each focus group. While I had no formal relationship with the participants, I was welcomed as being a member of the community. Scholars have argued that for researchers to recruit and retain study participants successfully as well as facilitate group rapport, using team members who are recognized as welcomed members of the target population or community is crucial (White et al., 2019). I established rapport with both the participants and the administrators who granted access to the students by talking about my experiences—successes and challenges—of being a student-centered faculty member at a prominent HBCU from 2017-2019. I was able to draw from my prior published studies on HBCUs to demonstrate expertise on the subject matter. Also, my credibility was bolstered by my post-graduate degree, given the focus of the study centered on uncovering access, barriers, and opportunities for graduate study for HBCU undergraduate students. I represented an example, a different voice than their current professors, of what one could pursue with a graduate degree in the discipline.
All sessions were audio recorded. After participants were introduced to the study and topic and completed the consent forms, the first author asked the participants a series of questions about their view of graduate education in public relations and communication-related disciplines. All comments made during the sessions and the moderator notes counted as data.

After the data were gathered, we began analyzing data. We each read and analyzed the transcripts of participants. The multiple readings ensured that our potential different perceptions would be addressed via reading and discussion, as the second author is an African American female. As the reading and rereading of transcripts occurred (stopping the recordings frequently to discuss the meaning of statements), we began the process of memoing, comparing and interrogating categories using generative questions, and developing themes using grounded theory (see Charmaz, 2005; Glaser, 1978; Glaser & Strauss, 1967; Locke, 2001). We used inductive analysis. This prescribes linking and relating sub-categories by denoting conditions, context, and consequences, based on the structure of the interview guide. We examined interviews to answer the research questions by identifying repetitive themes and concepts that addressed the questions until the list became repetitive and exhaustive (see Strauss & Corbin, 1990). This process allowed us to analyze the data without making assumptions; additionally, it involved paying close attention to the data beginning at the point of data collection. Throughout the iterative process of analysis, we wrote memos that summarized relationships between codes, captured insights and impressions into the data, and elaborated on key conceptual issues (Glaser, 1978). The themes of responses manifested through a method of constant comparison and evaluation of the transcripts, looking at causal conditions, context, and interactions. Finally, we examined the central ideas that emerged from the aggregate of concepts and made inferences and recommendations based upon them.

Results
In response to RQ1, students shared a variety of reasons for choosing their majors and talked about their preparedness via the curriculum in several ways. Four dominant themes emerged. These themes are as follows: How do students choose their communications major? What are their exploratory experiences during college? What are their post-graduation career plans? What are their perceptions of their job preparedness on the market? Each of these themes is discussed in greater detail below.

Selection of Student Majors
First, many mentioned that their majors aligned with their interests and talents. Several told the moderator that they enjoyed speaking and were good at communicating, excelled in writing, considered themselves vocal, or had been told they had a good or unique voice for careers in television or radio. Some students were driven by a desire to help others and felt that studying communication would allow them to fulfill that desire. Students also mentioned lifelong goals of being on TV or the radio. Others recalled admiring media figures on news or sports broadcasts or discussed interests in social media, trends, image, and branding that drew them to study communications. They also identified the influence of others who enjoyed studying communication. One student shared that her goal was to increase the representation of African American women on television.

Several students perceived communication to be a field that would give them the freedom to be creative, express themselves through their work, or develop their own career paths. Some were drawn to the breadth of the field. Others described a desire to use their skills behind the scenes. “My biggest goal is to…portray people’s dreams the way they wanted them to be portrayed,” one student said.

Students talked about choosing communication majors through a process of discovery after trying other fields. Some mentioned not liking math, struggling in their original courses of study, realizing they lacked passion for their original area, or simply evaluating their strengths and weaknesses, leading to another choice of major. While some students changed their majors, others changed their emphases within a communication program. For example, one student realized that she liked journalism but did not want to become a reporter. She found that she enjoyed devising communication strategies. As a result, she changed her emphasis from journalism to public relations. Others spoke about discovering that they preferred PR to marketing. Students talked about the influence of parents, members of a parent’s network, or a professor in helping them decide to study public relations or communication.

Post-Graduation Career Plans
Some students shared that they planned to go to graduate school to pursue careers in media or film. Media and film were a popular option for a couple of reasons: first, at two of the smaller HBCUs we visited, the schools did not have the resources to have an exclusive public relations curriculum; thus, students enrolled in other classes such as media and film to complete their degree requirements. Second, students wanted to be famous and be on television as indicated above, so they assumed studying media and film could prepare them for fame and acclaim. Thus, while students overall expressed some interest in graduate school, their plans were not well-articulated. In fact, several shared the fallacious sentiment that the master’s degree is the “new bachelor’s” degree, so they knew they needed to go back to school eventually to “stay ahead,” earn their desired salary, or achieve other long-term goals. For many, this was the extent of their reflection on graduate school. Several expressed a desire to take a semester or a year off before returning for a graduate degree, and some hoped to attend schools that are closer to their families. Many saw graduate study as a way to broaden the range of opportunities available to them and had researched them. Samantha stated: “I feel like I need to master more skills, and grad school will definitely help me do that.”

Other students hoped to go directly into the field, working as publicists or in corporate marketing communication departments. Many said that they already had strong connections with potential employers. Some of these students planned to pursue additional study but first wanted to work in industry. They felt unsure about the timing of a return to school, wanted to gain job experience, or hoped to work for major media outlets or leading PR firms. Many wanted to get a sense of what to specialize in before returning to school.

Financial concerns factored into students’ decision-making; for example, some students were interested in online graduate programs that would allow them to study while building their careers, noting that they were expected to become financially independent after graduation. Some expressed a desire to earn good salaries. Others said they planned to pursue a master’s degree eventually but would need significant financial support.

Exploratory Experiences
The students who participated in the focus groups had a broad range of experiences related to jobs, internships, and other preparation to enter the field. Some students mentioned having more than one internship, which allowed them to talk with professionals about their education and career paths. Several made inroads at large companies, including IBM and BET; one had written bylined articles for the food section of a local newspaper. One student observed that her internship “reinforced what I learned in class” and “made the experience better. I was actually going out on assignments and having to shoot, edit, and all that kind of stuff.” Another found that her internship opened her eyes to the 24/7 nature of some jobs in PR. A student who gained experience at a firm owned by an alumnus of her school had significant responsibilities for social media but realized she eventually wanted a broader portfolio of projects. Another learned that she preferred PR over broadcasting as a result of her experiences. One did an internship at a local nonprofit organization. Some students mentioned opportunities in campus media, including newspapers, radio, and TV stations. Others gained professional experience by using what they had learned in the classroom to promote student clubs.

While some students felt that their departments had made valuable connections, others wanted more variety in their options for internships. Some students in the DMV felt that “It’s either Capitol Hill or pretty much nothing.” Some sensed that there were many resources for internships but that the information wasn’t communicated well or was limited to select students. Some felt that local Black-owned businesses were not helpful to students seeking internships. Others mentioned having personal or mental health struggles that prevented them from pursuing internships.

Several students mentioned the effect that finances had on their ability to pursue internships. Students who had greater financial responsibilities often could not afford to take unpaid internships and felt at a disadvantage. One student noted that she had worked at restaurants and was good at marketing, upselling, and customer service. She wanted help to represent her experience in ways that would be viewed favorably as she applied for corporate jobs. Another student, Denise, was fearful because she hadn’t been able to do an off-campus internship for financial reasons:
“My little—my resume is built on things I’ve done on campus. [There’s] nothing that I have done outside, with a company, things that somebody can vouch for me…I’m very afraid because I don’t think my resume and my experience is going to get me to where I want to be and what I can imagine.”

Preparation for the Job Market: “Networking Center” vs. A Place to “Get It out the Mud”
Students also reported a range of experiences with preparation for the job market. Students at a DMV, higher-resourced HBCU comparatively viewed their department as “a networking center.” Students at this institution said their school had a reputation for helping students find internships: “They put us on with so many internships and opportunities and they make sure that we’ll at least be in the right track to have a job by the time we graduate.” Students observed that their department held frequent career fairs and internship fairs—some specifically for communication and PR students—and that many of their professors are well-known, work in PR, and own consulting firms. They felt that they were receiving an experience that was better than students at some PWIs and other HBCUs.

At other schools, students expressed that their professors provided training, prepared them to compete with students from larger schools, and often e-mailed information about local jobs. One student observed that professors played a significant role in preparing students for potential challenges they may face as Black professionals: “They…encourage us to keep going because of the lack of representation…they keep it real with us…they try to encourage us to keep going and to just do as much as we can.”
Conversely, some students at lesser-resourced HBCUs expressed deep frustration with their institutions, observing, for example, that their software and equipment—some of which had been purchased by a professor using personal funds—was severely outdated. Maxine lamented: “it’s no reason why we’re still doing Photoshop from 2002, why we’re still doing InDesign from 2000, like, we need to be evolving with it too, like our cameras, our equipment, the photography room, like stuff that’s just so old.” Michael stated: “y’all know, we go to [this school] like we’re under-resourced and everything like that. So we got to grind a little bit harder.” Claire stated:

There is a lack of resources, a major lack of resources… But see, this is media, right? Media is changing every day. We’re not changing with the media every day. So we’re learning stuff. Absolutely. But we’re learning stuff that is already setting us behind. This is–everybody says, well, I don’t know if everybody says but I say, me and my friends say, this is a get-it-out-the-mud school, [sound of students agreeing] because you literally have to go that extra mile and get it out the mud.”

The students on more than one occasion referred to these schools colloquially as “a school where we have to get it out the mud.” According to Urban Dictionary (2018), “Get it out the mud, refers to someone who only had themselves to rely on, to become stable, financially, physically and mentally. They drug themselves out the mud, with no help from family and friends.” In this instance, the students feel that any job they might land or opportunity they might come across is exclusively their responsibility to make happen. These students worried that they would not be as prepared for the workforce as their competitors. Others felt that they were being taught material that had not evolved alongside the changes in the industry. They saw little value in parts of the general studies curriculum and felt that they had to fend for themselves when finding internships. These students were concerned by a perceived lack of movement or progress since their arrival on campus as first-year students. They wanted more guidance that felt relevant to their career goals.

Considering Graduate School
In response to RQ2, it was evident from these data that many of the students who participated in the focus groups had considered going to graduate school in communication after graduation. Students gave a variety of reasons for this consideration. Some students had been advised that an undergraduate degree would not be sufficient; others felt that they had received a solid foundation but needed to continue to develop their skills. Many saw graduate school as potentially providing a competitive advantage, resulting in better jobs or higher compensation. A student stated: “it seems like a lot of people, the higher up you get, of course, it seems like the more probable it is that you attained a master’s degree. So–and I want to be high up…” One student felt that having more education would increase her credibility and competitiveness among White co-workers; another expressed that adding diversity to her resume by attending a predominantly white institution (PWI) would make her a more marketable job candidate. Another indicated that she wanted to work for large corporations; she expected the competition to be more intense in the larger cities where she wanted to live. Some students were considering graduate school in business or law.

Some students were motivated to continue their studies by being the first person in their family to attend college; others wanted to continue a family legacy of pursuing graduate education. Students also mentioned being influenced by professors and family members. While most of the students were considering graduate school, many were trying to decide whether to go immediately or take a break after receiving the BA. Others questioned whether an additional degree is needed in the field or felt that networking was a more impactful strategy for future career success.

Factors that Convince Students to Pursue Graduate Study
In response to RQ3, a dominant theme emerged: financial considerations could both “convince” students to pursue graduate study immediately or deter students from pursuing graduate study if they are provided no or scant financial support. In fact, students in all five focus groups identified financial considerations as critical in considering whether they would pursue graduate study. They frequently responded to the question, “What factors would convince you to pursue graduate study in communications?” with comments like, “If it was being funded…and I was not paying, I would definitely just go right ahead.” Several students were opportunity-oriented in addition to being financially motivated. These students said that having a guaranteed opportunity for a job or placement at the end of the program would be a motivating factor. They expressed a desire for stability, and some were concerned about the potential opportunity cost of going to graduate school after graduation rather than entering the workforce immediately. “[I want] something that makes it seem like I’m getting closer to my job instead of just, like, a stalling point to get into my career,” one student said.

Some students were skeptical about whether a graduate degree would provide the advantage they sought. Others were concerned about whether to choose another HBCU or a PWI for a graduate degree, or wondered if earning an MA would cause people to view them negatively: “You’re uppity,” one student said, expressing this concern. Another questioned the value of earning a degree in environments that are not diverse: “The big companies [are] not diverse; they obviously don’t want us there. So how can that benefit me, getting the grad degree to fight for a spot that I’m unwanted in? I just don’t understand.” Others were concerned that their schools had not provided them with the education or exposure to equipment to give them the drive to go to graduate school. They felt that they were teaching themselves in the undergraduate setting and feared that they were not prepared for further study.

Factors that Prevent Students from Pursuing Graduate Study
Students in the focus groups stated that financial considerations could also be a critical factor in preventing them from pursuing graduate study in communications. Allyson said, “So, I would say money, number one” why she would not go to graduate school. Many were prepared to postpone graduate school if their “dream job” became available: “If it offered both money and opportunity,” one student said. Interestingly, many of these students expressed confidence that they would eventually attend graduate school—it was just a matter of timing. Others shared that not having tuition would keep them from considering graduate programs in communication. “I’m barely making tuition here,” Kyla said, explaining why she would need funding. Another student, Melissa, explained that she already carries loans from her undergraduate experience, saying money concerns are “taking me out the game, ’cause…loans are cool and all, but you have to pay them back.” Several students shared a similar aversion to debt, particularly if they didn’t yet have a strong sense of career direction.
Other students shared concerns about whether they could compete, identifying fear and self-doubt as obstacles. Some mentioned mental fatigue and the desire to rest after the undergraduate experience. Students shared that receiving rejection letters would affect them, recalled earlier difficulties with learning or standardized tests, or feared that their undergraduate education was inadequate. Students also mentioned not understanding the application process and timelines and fear and stress related to taking the GRE. Some expressed a belief that companies value experience over education and that a graduate degree may not be necessary if certifications and licenses are available. Others felt that they could work their way up within an organization or would be able to pursue their goals through networking and their natural abilities.

Discussion
The interviews we conducted with students in communication programs at HBCUs reveal a group of emerging professionals who are bright, ambitious, and realistic. Many of these students are planning to attend graduate school or are open to considering it. They have also sought out experiential learning opportunities to prepare for work in industry. However, the data show that lurking beneath the surface of whether these students will pursue graduate education or even feel prepared to do so is a considerable matter of social class. According to Waymer (2012b), social class is a tough concept to understand fully, but it is one that is highly relevant to public relations. Further, Waymer (2012a) argued that public relations scholars, practitioners, and organizations must grapple with issues of social class “because of the determining role that social class status has on persons’ life chances” (p. 5). Waymer continues:
If organizations via public relations activities have the potential to address large social issues and achieve other social goods, then it appears reasonable to expect that these organizations address at least a portion of the needs of lower-class citizens—who tend to be some of the most vulnerable publics in any society. (p. 5)

At some of these institutions where faculty are purchasing equipment and resources from their own pockets, or where students are using outdated equipment and are learning skills that are no longer relevant in industry, or where students feel that every internship, everything that they learn they are doing on their own and for themselves, we have clear issues of social class that are furthering the divide in our society between the “haves” and the “have-nots.” Even the statement by a student that pursuing a graduate degree might lead people to perceive her as “uppity” is a telling aspect of class identity negation (see Waymer, 2011). In the African American community, being uppity is often used as a pejorative term to denote someone who is “taking liberties or assuming airs beyond one’s place in a social hierarchy. Assuming equality with someone higher up the social ladder” (Urban Dictionary, 2007). While recruitment of underrepresented students has been a focal point of public relations researchers for years (Brown et al., 2019; Brown et al., 2011), for a student to dismiss the furthering of her education because of the perceived negative consequences about how she will be perceived (as uppity) in her workplace—and by extrapolation her community—reveals that social class considerations are critical and must be factored into any efforts designed to recruit underrepresented students. There is a legitimate belief among some members in Black community, even among those who are pursuing graduate education, that acquiring education is no “magic bullet” that will ever affect a Black person’s upward mobility, station, or lot in life (Sanchez et al., 2011).

While it is always important to discuss the intersectional aspects of identity when conducting identity-focused, qualitative research in public relations (Vardeman-Winter et al., 2013), gender did not reveal itself as salient in these data. While it is possible that the moderator’s gender being that of a privileged man could have led to gender not emerging as salient from these data, the fact that women constituting nearly 60% of all U.S. college students at the close of 2020-21 academic year (Belkin, 2021), and nearly 70% of first-time African American students pursuing graduate degrees (Council on Graduate Schools, 2018), indicate that in terms of access to college and graduate school, gender (unless we are seeking to address men’s underrepresentation in the classroom) is a less salient consideration than race or class (Mintz, 2021) or the combination of the two (Bill & Melinda Gates Foundation, 2021). What is more, social class also shapes the career preparedness of students. Claire stated:
“I haven’t really had an internship at all. So when I got here, I pretty much–my parents are once you’re 18, you got to take care of yourself. So…I immediately started working on top of going to school full time, I was working like 40 hour weeks. And to me during the summer, it’s either you work to support yourself, or you get an internship that’s not going to pay, then how am I going to get around? Where am I going to live? So I haven’t been able to actually do an internship because I’ve had to work.”

Our dataset included students from one of the wealthiest, urban HBCUs as well as students from one of the most rural, Southern, economically challenged HBCUs. With this knowledge in mind, and if we are going to actively address issues of social class via pedagogy, research, and practice, we must ask ourselves as educators the following: what role are our institutions and educational practices playing in “enacting social class norms, reinforcing social class norms, and even masking…[our] role in the continuation of rigid social class stratification” (Waymer, 2012a, p. 7)? Mintz (2021) highlighted how “the concept of merit, now equated with test scores and academic credentials, has been defined too narrowly and has become indistinguishable from social class, denying opportunity, far too often, to outsiders” (n.p.) from lower socioeconomic classes. If we are not critically asking ourselves these questions, then we and our universities are not living up to our social responsibilities—that is to play a constructive role, through community engagement, research, and outreach, to elevate CSR standards with purpose of growing social impact through constructive change (Heath & Waymer, 2021).
Based on the aforementioned findings, we provide four potential suggestions for PR and communication educators for the purposes of increasing the number of students from HBCUs who attend graduate school in public relations and communication.
First, find the funding. Traditionally aged students in undergraduate programs are in the Gen Z age cohort—a group that experienced the 2008 recession during their formative years (How the Great Recession Shaped GenZ, 2017, p. 3). These students are concerned about student loan debt, and they are “pragmatic” about earning and saving money (Data reveals GenZ’s pragmatism about the job market & student debt, n.d.). College financial aid offices should explore ways to help students at HBCUs avoid the kind of debt that limits their future educational prospects. Additionally, graduate programs need to consider how to offer attractive financial packages to potential students. Specifically, PWI institutions with robust internship and industry immersion programs, top-notch equipment and curriculum, and financial resources for graduate assistantships should partner with HBCUs to create joint BA/MA degrees with partner HBCUs whereby students spend their last year(s) at a PWI, earn a Master’s degree, and receive high-quality, practical experience to land top, paid internships and full-time jobs with agencies, corporations, or NGOs. So, partnership with PWIs can be deemed a solid strategy; however, we believe fervently that this strategy should not be used to thwart the continued development in and advancement of HBCUs nor should this strategy be viewed as a rationale for states and federal government not to address the long-standing inequality between HBCUs and PWIs. In a recent article (Wilson, 2020), the president of Morgan State University (one of the nation’s largest HBCUs) lamented the fact that while some HBCUs have R2 doctoral university (high research activity) status based on the Carnegie Classification of Institutions of Higher Education, no HBCUs are among the top research universities (frequently referred to R1 doctoral university (very high research activity) status):

“If we are to address the systemic barriers put in place over many generations for America’s communities of color, we must empower America’s highest performing HBCUs to become pillars of America’s research enterprise, just as we did for today’s elite research universities over the last 70 years. While many of those have built massive, successful research programs, they oftentimes produce research with only tangential value to Black and marginalized communities.” (Wilson, 2020, para. 3)

Additionally, industry leaders and nonprofits should explore creative partnerships with educational institutions, such as the LAGRANT Foundation, to provide students with incentives such as guaranteed job opportunities or resume-building experience to potentially overcome the perceived opportunity cost of attending graduate school rather than immediately entering the workforce.

Second, be consistent with career development. Career development offices remain critical to students’ vocational growth. They can guide students to think carefully about their skills and interests early enough to avoid costly dead-ends on the road to declaring majors. They can also find ways to enhance partnerships with professors and marketing initiatives to ensure that students know about available opportunities—both vocationally and at the graduate program level.

Third, join the “GRExit” movement. Graduate schools can drop the GRE requirement, removing an often-onerous burden that creates socioeconomic barriers, “disadvantages applicants from underrepresented groups,” and does not accurately predict a student’s ability to succeed in graduate school (Hu, 2020).

Fourth, refresh curriculum regularly if possible. We recognize that this is dependent upon resources available, but if partnerships from PWIs, nonprofits, and industry are in place, the HBCUs of lower social class status would have the resources and support to ensure that students have access to updated equipment and curriculum that reflect current issues and trends, providing students with confidence in their education, momentum for the future, and a return on their investments of money and time.

Limitations and Directions for Future Research
Even though we feel we have a good mix of HBCUs (large vs. small, rural vs. urban, Southern vs. Southeastern vs. Mid-Atlantic) represented in this study, we still only conducted five focus groups. COVID-19 severely limited our ability to conduct further focus group interviews on HBCU campuses, and we felt that given the nature of the topic, it was paramount for us to be present on those campuses, for us to walk and tour the campuses and their facilities, and for us to meet with students on their campuses in spaces that were comfortable to them. Even with this limitation in mind, we reached saturation with the themes that emerged and feel our findings are representative of the feelings of current HBCU students and their interests in pursuing graduate education and the barriers they perceive are present to this pursuit. Future research should explore other potential challenges that should be lessened to increase the number of HBCU students who attend graduate school in public relations or other communication-related disciplines. Additionally, future research should ask HBCU administrators what strategies, tactics, programs, or initiatives do they believe to be useful for the successful placement of African American and other underrepresented undergraduates into graduate public relations and communication-related programs.

Conclusion
While progress has been made over the past two decades in terms of increasing (doubling) the number of underrepresented racial and ethnic persons practicing public relations (see Nguyen, 2015), industry professionals and academics alike have lamented and continue to lament the lack of racial and ethnic diversity amongst public relations—both in the classroom and in industry (Berger, 2012; McGirt, 2018; O’Dwyer, 2018; Waymer & Brown, 2018). Stated simply, despite the fact that industry leaders have prioritized diversity in public relations (O’Dwyer, 2018), progress in the area of increasing the number of underrepresented racial and ethnic persons working in the profession or even majoring in the discipline has been slow. We offer this study and its findings as a contribution to the existing vein of research designed to add further racial, ethnic, and class-based diversity to the profession and our academic institutions.

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To cite this article: Waymer, D. & Taylor, L. (2022). Exploring HBCU Students’ Interests in Pursuing Graduate Studies in Public Relations and Communication Programs. Journal of Public Relations Education, 8(1), 43-75. https://aejmc.us/jpre/?p=2881

Teaching Race and Cultural Sensitivity in Public Relations: The Case of Comic Relief and the Western Savior Ideology

Editorial Record: Original draft Submitted January 22, 2021. Revisions submitted February 21, 2021. Accepted March 22, 2021. Published March 2022.

Authors

Ashley Holbert
Graduate Student
Advertising & Public Relations
The University of Alabama
Tuscaloosa, AL
Email: aeholbert1@crimson.ua.edu

Damion Waymer, Ph.D.
Professor and Department Chair
Advertising & Public Relations,
The University of Alabama
Tuscaloosa, AL
Email: dmwaymer@ua.edu

Abstract

In the following teaching brief, we undertake the task of providing a means for public relations educators to talk about diversity, race, equity, and inclusion in the classroom. We know that educators are asked to teach about these matters; yet, many of them do not have adequate resources from which to draw. So, we provide one such teaching brief. This teaching brief centers on the case of Comic Relief and its perpetuation of the Western Savior Ideology. It then takes readers through the experience of how Comic Relief evolved its approach after public outcry. We have provided critical questions and an essay question an instructor can use to facilitate discussion about and to assess, subsequently, student learning on diversity issues in public relations.

Keywords: nonprofit communication, comic relief, diversity, race, public relations education, international PR

Introduction


In this age of heightened awareness about issues of social justice in the U.S. and abroad, it is becoming evident that if we are going to more fully prepare our students to enter the profession and be successful practitioners, we must address issues of diversity, equity, inclusion, whiteness, privilege, and social injustice in the classroom and overall curriculum (Waymer, 2020). As Flowers (2020) noted, several scholars in the discipline have called for greater intercultural, multicultural, diversity, and international skills and competency for public relations students in the U.S. (Bardhan, 2003; Creedon & Al-Khaja, 2005; Taylor, 2001; Tsetsura, 2011; Waymer, 2012a, 2012b; Waymer & Brown, 2018; Waymer & Dyson, 2011). Likewise, the Commission on Public Relations Education (2019), has recognized the centrality of diversity to public relations education—and has “encouraged it—one might say, mandated it (emphasis in original)—with new standards for accreditation of schools of journalism/mass communication and certification of public relations programs” (para. 3). In light of current events in our world and the Commission on Public Relations Education’s (CPRE) mandate, the time and opportunity are ripe for public relations education scholars to address diversity matters and racial justice more fully.

We know that educators are asked to teach about these matters; yet, many of them do not have adequate resources from which to draw. In the following teaching brief, we undertake the task of addressing diversity matters and racial justice more fully. After or as part of a PR unit on intercultural communication, diversity, or global public relations, the instructor should introduce the following case. It is best to use this case after the instructor has conducted at least one lecture or seminar on the topics of diversity, intercultural communication, or global public relations so students are at least familiar with concepts used to discuss these matters. At a minimum, if an instructor has no resources from which to draw, the instructor can assign for reading and discussion CPRE’s (2019) statement on diversity that details four critical definitions (of diversity, culture, segmentation, and stereotypes) and expected outcomes of diversity education in public relations.

STEP ONE: ensure the discussion on diversity in public relations has taken place with students. This sets the stage if faculty want to use the Comic Relief case study to facilitate teaching and discussion of diversity in public relations. The remainder of the case analysis should be covered over at least two class sessions (50-minute or 75-minute sessions).

To familiarize instructors with the case and to demonstrate why it is suitable for teaching diversity matters in public relations, we introduce the case of Comic Relief and provide adequate context for instructors to see its relevance and pedagogical potential.

Assigning and Teaching the Comic Relief Case
In a subsequent class, STEP TWO is to introduce the case of Comic Relief. Have them read about Comic Relief. Also allow them about five minutes to peruse the organization’s website https://www.comicrelief.com/. After students have read about the history and mission of Comic Relief and have spent 5 minutes reviewing its website,
STEP THREE is to have students read the following news articles in class. The first is written by Sarah Young (2019), and the second was written by Kitty Wenham-Ross (2019). Also have the students read Comic Relief’s (2019) response to this situation on Twitter. Students should take about 20 minutes to read both news articles and Comic Relief’s brief statement issued on Twitter. Once students are finished reading these items, the instructor should ask Reflection Question 1 and then later Reflection Question 2 located at the end of this teaching brief. These questions should drive conversation with students for the remainder of the class session. At the end of the class session, after students have engaged in instructor-facilitated dialogue around Reflection Questions 1 and 2 above, the instructor assigns for homework the following readings to be completed before the next class session.

STEP FOUR sets the stage for what happens during the next class session and marks the beginning and in some instances the continuation of tough discussions of diversity issues in public relations. These are the assigned readings: Charity So White’s (2020) blog entry detailing its newfound partnership with Comic Relief; Pragya Agarwal’s (2019) news article/critique that highlights discriminatory language, ideals, and policies nonprofits use as they work with and describe the racially underrepresented communities that are the recipients or targets of their charity; Charity So White’s (2021a, b, c, d, e, f) Our Story, Our Vision, Our Calls to Action, Our Values, How We Talk, and Defining Racism pages on its website; Cipriani’s (2020) article that announces Comic Relief’s decision to hire new director of fundraising, Fatima Ribeiro; Comic Relief’s (2020a) press release that announces its decision to hire African directors to work on international appeal films and its (2020b) press release that reflects its attempts to address racial inequity; and finally Sandhu’s (2020) article detailing Comic Relief’s decision to stop using images of starving children in Africa for Red Nose Day events. All links are hyperlinked above.

STEP FIVE asks the instructor at the beginning of class to ask an open-ended question that solicits student feedback about their initial response to the assigned readings. Let this conversation and dialogue take place for about 10 minutes. Finally, the instructor should facilitate discussion further around the more structured questions: Reflection Questions 3 and 4.

STEP SIX allows the instructor the opportunity to assess student learning. The instructor can assign Reflection Question 5 as a short essay to be turned in at a later date, or if the instructor does not want to assess student learning for this unit or case example, the instructor can simply ask Question 5 during the same class period as the instructor asked Questions 3 and 4. Regardless of the approach to assessment the instructor takes, after completing this case analysis and discussion, students should be able to determine how well Comic Relief, via its public relations, was able to deal with diversity issues and needs, and they should be able to measure that success against the DEI outcomes prescribed in the CPRE (2019) statement on diversity provided as a supplement to this unit. In short, students get to see how an organization makes attempts to achieve the CPRE’s (2019) ideals about what public relations practitioners should be doing to help organizations be more equitable, diverse, and inclusive—as the commission espouses that “public relations practitioners should be at the forefront in helping organizations respond to these matters” (para. 12).

Now that we have presented specific guidelines for introducing the topic, this case, and facilitating discussion about this case and diversity issues in public relations, we turn to providing more in-depth details about the case for background and context for instructors.

Comic Relief Case Background and Context
Comic Relief, based in the United Kingdom, is one of the most prominent charities in the world. The organization was founded in 1985 by British comedian, Lenny Henry, and comedy writer, Richard Curtis. The organization is known for raising money, via late-night fundraising shows, for those afflicted by a famine in Ethiopia. By 1988, the organization began hosting its first Red Nose Day, a telethon on BBC, which raised more than £15 million euros for tackling poverty during this first event. (Comic Relief, 2013). Many celebrities, musicians, and comedians take part in Red Nose Day each year, and funds raised by the organization are awarded as grants for multiple charities worldwide; the charity has raised more than $1.4 billion since the nonprofit’s inception (BBC, 2015; Sandhu, 2020). In addition to live events, Comic Relief fronts a hefty budget for their cause-marketing collateral, which includes informational documentaries, original photography, and footage for their youthful and entertainment-driven social media presence.

In 2019, the charity came under fire for their use of predominantly White British celebrities in their fundraising and advertising campaigns. Simultaneously, claims began to arise about a lack of diversity across the nonprofit sector. In 2020, Comic Relief made the risky decision to completely eliminate the emotional, “tear-jerking” marketing tactic used by several other charities worldwide, and instead they pursued an unprecedented approach. The changes they made both internally and externally not only reflected the success of a company reinventing their marketing strategy, but they also provided a new framework for other nonprofit organizations seeking to integrate greater levels of diversity and agency at the local level.

Students likely are not familiar with the events of 2019 that damaged Comic Relief’s reputation nor are they likely familiar with the actions Comic Relief took in 2020 to address the criticisms and threats to its legitimacy. These factors make it a solid, non-US centric case to discuss and interrogate diversity and public relations.

Comic Relief Campaigns in Crisis
On February 27, 2019, Strictly Comes Dancing champion Stacey Dooley posted a photo to Instagram from Uganda, where she was working on a documentary with Comic Relief. In the photo, the redheaded media personality was cradling a small African child, with his fingers in his mouth and his eyes averted from the camera. The photo was captioned, “OB.SESSSSSSSSSSED”; it was also one of several similar posts made as part of the documentary’s marketing material. Within minutes, the internet blew up, full of belligerent social media users accusing Dooley of a “Western Savior complex” and begging her to take the photo down. Member of Parliament, David Lammy instigated the onslaught with a tweet, reading:

“The world does not need any more white saviours. As I’ve said before, this just perpetuates tired and unhelpful stereotypes. Let’s instead promote voices from across the continent of Africa and have serious debate.” (Young, 2019 paras. 3-5)

Immediately, Comic Relief was thrust into the spotlight, as social media users scrutinized the organization’s previous fundraising materials and use of celebrity influencers to promote their causes—a key aspect of their cause-marketing strategy. An earlier documentary from 2017 resurfaced, showing singer-songwriter Ed Sheeran trying to quickly pull money from his own wallet to front the cost of a hotel for two homeless children in Liberia. This documentary was called “poverty porn” (para. 1) by aid watchdog groups (McVeigh, 2017), and Sheeran and the organization were accused of using an emotional marketing appeal that sacrificed the dignity of the children pictured and painted a limited narrative where Sheeran was the leading character coming to the rescue (McVeigh, 2017). Other photos used as promotional material by Comic Relief showed media personalities Ben Shephard and Fearne Cotton handing out Malaria nets in Uganda—two smiling celebrities in a sea of otherwise sad faces (Wenham-Ross, 2019). Many social media users were outraged.

Comic Relief’s Response
Comic Relief used Twitter to issue a response almost instantaneously after Lammy’s tweet. Instead of apologizing for Dooley’s actions or their own, the organization expressed gratitude that Dooley “agreed to go to Uganda to discover more about the projects the British people have generously funded, and (we) make no apologies for this” (Comic Relief, 2019, para. 1). Further, Comic Relief expressed that they had offered David Lammy an opportunity to help them with their filming efforts, and he had not taken them up on the offer; however, “Lammy said it was “simply not true” that he had not responded to the offer, adding he had held two meetings with the organization” and that Comic relief “had “fallen short” of what he called its “public duty” to promote racial equality and serve minority communities” (Badshah, 2019, para. 5). Publics’ feelings toward Comic Relief’s response were divided as the story circulated around the United Kingdom and beyond. Some threatened to pull their aid from British charities altogether, while others emphasized that Comic Relief and the celebrities the organization used in their public relations efforts were not at fault for using what influence they had for a good cause.

Lack of Diversity in the Third Sector
Charity So White (2021d) used the spotlight around issues of racial insensitivity and inequality given to the third sector to make their case that a lack of diversity at the management level of nonprofit organizations and unaddressed issues of institutional racism account for the minimal or stereotypical representation of people in developing countries seen in marketing materials. Charity So White was formed just three months after Comic Relief’s crisis with Stacey Dooley, and Charity So White’s hashtag trended on Twitter as thousands of racial and ethnically underrepresented persons shared their experiences of exclusion while working in or with the charity sector. At the center of the outrage was training materials used by a charity named Citizens Advice and its guidelines for working with Black, Asian, and minority ethnic (BAME) communities; these guidelines were based on racist stereotypes about these communities being a “cash-centric culture,” having “low literacy levels,” and their having a fondness for “gender discrimination.” Citizens Advice presumed these stereotypical characteristics to be prevalent in these underrepresented cultures (Agarwal, 2019). Charity So White emphasized that these stereotypes could affect funding for charities led by racially and ethnically underrepresented persons working on the ground in developing countries, especially when third sector leadership demonstrated an inherent lack of diversity and racial insensitivity.

The Transformation of Comic Relief
Many had moved past Comic Relief’s crisis by August of 2019, accepting their statement about Stacey Dooley as well-intentioned naivety. Yet, the leadership at Comic Relief stayed engaged in the conversations happening in the third sector, and the leadership began to meet and strategize with the team at Charity So White at the end of 2019 about how Comic Relief could better represent and support communities in the countries, specifically developing African countries, where they had proverbial boots on the ground for their humanitarian efforts. Comic Relief planned strategic changes over the course of the next 18 months, and the result was a new cause-marketing and promotional strategy—one designed to minimize the Western savior ideology in their communication, and the angles with which they framed life in other cultures.

Changing Internal Leadership
While the leadership team at Comic Relief sought to transform their external communication strategy, they first looked inward for a new candidate to fill the role of Executive Director of Fundraising and Creative—the head of their integrated marketing efforts. In August of 2020, they selected Fatima Ribeiro. Ribeiro is a Muslim woman of Portuguese and Gujarati descent who served as marketing director for the nonprofit Islamic Relief over a span of five years; furthermore, Ribeiro received awards for her Ramadan fundraising campaigns, including Third Sector Marketing Campaign of the year in 2019 (Third Sector, 2019). Choosing Ribeiro for the job brought to the organization the perspective of a woman from a culturally diverse background whose stated mission and prior work experiences were focused on helping others understand the beliefs and values of marginalized communities. For example, in her previous Ramadan campaigns for Islamic Relief, she featured references to a verse from the Qur’an splashed on the sides of buses across the UK; the marketing message generated traffic from those outside the Muslim faith to their website. Many persons from those outside the Muslim faith, out of curiosity, looked up the references, and several gained a greater understanding of the month of Ramadan and its significance to those taking part in the spiritual ritual (Ahmed, 2019; Third Sector, 2019). Hiring Ribeiro can be seen as Comic Relief’s newfound commitment to inclusiveness in their storytelling and marketing techniques.

Prioritizing Local Voices and Creating New Influencers
After Ribeiro’s hiring, the first external decision Comic Relief made in October of 2020 was to stop sending British celebrities, like Dooley, to African countries as influencers. The charity decided to remove footage of starving and ill children from their documentaries, even though that particular tactic was considered effective because it successfully elicited emotion from stakeholders who often gave money to support needy children (Sandhu, 2020); however, such imagery did not provide a more accurate representation of development on the continent as a whole. To adequately portray life in the countries where they operated, Comic Relief announced plans to bring members of communities on air as storytellers, captured by local filmmakers and photographers. In a press release dispatched on October 28, 2020 by Comic Relief, President and co-founder, Sir Lenny Henry stated:

“African people don’t want us to tell their stories for them, what they need is more agency, a platform and partnership. I have seen first-hand what it means for African communities to see someone who looks just like them in charge of directing films.”(Comic Relief, 2020a, para. 12)

Furthermore, Kenyan filmmaker and director of one of Comic Relief’s newest documentaries, Eugene Muigai, added:

“This opportunity makes people like us feel like we are finally being listened to. For so long we’ve seen people tell our stories, misinterpreting intentions, beliefs and the values we hold. It has led to a loss of culture and pride among our people.” (Comic Relief, 2020a, para. 17)

Comic Relief also announced that high profile supporters could continue to play an influential role in entertaining and narrating during their Red Nose Day telethons, and they could continue appearing in and supporting other marketing materials created in the United Kingdom; however, the representation of Africans and African culture would be led by members and directors of those local communities. Comic Relief followed these decisions with an online event, releasing three new films from Kenyan filmmakers tackling the difficult topics of mental health, climate change, and child marriage (Comic Relief, 2020a).

Conclusion
While Comic Relief’s initial response to ‘White Savior’ criticisms was deflective and unapologetic, the organizational changes made in the following 18 months reveal time spent listening and seeking to understand the responsibility given to the third sector to help facilitate storytelling. The result is a series of initiatives which set a new precedent for charities with a substantial level of exposure, including changes to the marketing tactics they use. Comic Relief’s CEO, Ruth Davidson, emphasized that despite the radical changes to the organization’s practices, they still knew that they could maximize their efforts to fund those in need and reduce donor fatigue, by showing the ways that developing countries across the world are changing for the better. Davidson stated, “what prompts people to give is an emotional connection—that doesn’t have to be pity. It can be joy, it can be anger, it can be a sense of positivity and hope” (Sandhu, 2020, para. 6). All of the organization’s changes—including the broadcasting of their localized films—will be on full display in March of 2021, with their internationally acclaimed and televised Red Nose Day.

Reflection Questions

Do you believe that Comic Relief did anything wrong in their initial response to criticisms of perpetuating the Western Savior ideology? Why or why not?

Given the backlash, in retrospect what specifically could Comic Relief’s public relations team have done differently in their initial response to backlash for Dooley’s photo?

Given your knowledge of diversity issues in public relations, how could a more nuanced understanding of cultural sensitivity, diversity, equity, inclusion, or race have allowed Comic Relief to execute a better humanitarian campaign?

What are alternative ways that influencers can aid in promoting a nonprofit organization to their audiences without taking the spotlight off of local efforts?

Evaluate Comic Relief’s decisions to change course, to partner with Charity So White, to hire Fatima Ribeiro as Executive Director of Fundraising and Creative, and to change how they created campaigns—by using local filmmakers and photographers for example. Share your evaluation and thoughts.

References

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Ahmed, S. (2019, October 9). Islamic Relief UK wins marketing campaign of the year. Islamic Relief. https://www.islamic-relief.org.uk/islamic-relief-uk-wins-marketing-campaign-of-the-year/

Badshah, N. (2019, February 28). ‘White saviour’ row: David Lammy denies snubbing
Comic Relief. The Guardian. https://www.theguardian.com/tv-and-radio/2019/feb/28/david-lammy-stacey-dooley-comic-relief-white-saviour-row-uganda-red-nose-day-film

Bardhan, N. (2003). Creating spaces for international and multi(inter)cultural perspectives in undergraduate public relations education. Communication Education, 52(2), 164-172. https://doi.org/10.1080/03634520302473

BBC News (2015, March 14) Comic Relief raises £1bn over 30-year existence.
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Charity So White (2021a) Defining racism. https://charitysowhite.org/defining-racism

Charity So White (2021b). How we talk. https://charitysowhite.org/how-we-talk

Charity So White (2021c). Our calls to action. https://charitysowhite.org/our-calls-to-action

Charity So White (2021d). Our story. https://charitysowhite.org/our-story.

Charity So White (2021e). Our values. https://charitysowhite.org/our-values

Charity So White (2021f) Our vision. https://charitysowhite.org/vision

Charity So White (2020). A big step in the right direction: Comic Relief funding for BAME-led organisations.

Cipriani, V. (2020, October 1). Comic Relief appoints new director of fundraising. Civil Society News. https://www.civilsociety.co.uk/news/comic-relief-appoints-new-director-of-fundraising.html

Comic Relief. (2020a, October 28). Comic Relief to hire African film makers to work on new international appeal films. https://www.comicrelief.com/press-releases/comic-relief-to-hire-african-film-makers-to-work-on-new-international-appeal-films/

Comic Relief. (2020b, November 4). When Covid-19 meets racial inequality. Comic Relief.
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Sandhu, S. (2020, October, 28). Comic Relief to stop using images of starving children in Africa for Red Nose Day after ‘white saviour’ row. https://inews.co.uk/news/uk/comic-relief-white-saviour-africa-children-red-nose-day-740234

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© Copyright 2022 AEJMC Public Relations Division

To cite this article: Holbert, A. & Waymer, D. (2022). Teaching Race and Cultural Sensitivity in Public Relations: The Case of Comic Relief and the Western Savior Ideology. Journal of Public Relations Education, 8(1), 116-131. https://aejmc.us/jpre/?p=2881

Business Literacy and Soft Skills: Proposal-Writing in the Student Firm

Editorial Record: Original draft submitted November 24, 2020. Revisions submitted June 10, 2021, and September 27, 2021. Accepted September 27, 2021. Published March 2022.

Author

Margaret Ritsch, Ph.D.
Scholarly Assistant Professor
Edward R. Murrow College of Communication
Washington State University
Pullman, WA
Email: margaret.ritsch@wsu.edu

Abstract

This teaching brief presents an experiential learning assignment that enables undergraduate students who work in a student firm to develop business literacy, soft skills and hard skills such as persuasive writing and cost estimating. The Commission on Public Relations Education reported agreement among employers that it is important for entry-level practitioners to have business acumen, and that such knowledge is lacking (Commission Report, 2018, p. 56). This entrepreneurial learning activity helps to address a gap between what the typical public relations curriculum offers and the business skills and knowledge that employers value, particularly in agencies.  

Keywords: soft skills, public relations, advertising, entrepreneurship

Acknowledgements: Margaret Ritsch developed this teaching activity at Texas Christian University. She is now a Scholarly Assistant Professor at Washington State University. The author would like to acknowledge Michael Sherrod, Entrepreneur-in-Residence at the Neeley School of Business at Texas Christian University, for some of the ideas contained in the learning activity.

In many student firms, students assume the responsibility for bringing in clients, both pro-bono and fee-for-service. Winning new client accounts is a daunting challenge for many students, and it offers a rich opportunity for learning how the agency industry operates, gaining basic financial knowledge and developing soft skills such as listening, teamwork, flexibility and being assertive.

The complex effort also helps students develop an entrepreneurial mindset, which may be helpful given that today’s students are graduating into a “gig” economy, a self-employment trend that appears to be accelerating in the U.S. and elsewhere (Alton, 2018). The Bureau of Labor Statistics does not offer current data on independent contractors, but a McKinsey Global Institute study found that between 20% to 30% of working-age adults in the U.S. and Europe engaged in some form of independent work (Manyika et al., 2016).

In an agency, developing new business requires identifying, researching and meeting with a potential client, asking good questions, listening carefully and probing to assess the client’s situation. It requires determining the services that can help the client achieve its business goals, developing a scope of work, estimating costs based on the time required to do the work (and outside costs), and writing a persuasive business proposal. Agency professionals must present the proposal, respond to the client’s feedback and persuade the client to hire the firm. 

In one student firm, the instructor developed an ungraded assignment that would help students develop these skills as they worked to bring in new clients. For the assignment, students would need to develop cost estimates based on the number of hours that would be required to produce deliverables, plan events or post on social media throughout the semester, for example. Students were required to read several chapters of The Art of Client Service to deepen their understanding of pricing and billable time (Soloman, 2016). To lay the groundwork, the advisor introduced the concept of billable hours and presented the financial calculations that agencies use to determine an employee’s productivity. This information helped students understand agency operations and profitability, and to view the time they spent in the student firm as billable. The advisor also helped students understand their monetary value to agencies if they decided to intern or work at an agency after graduation. 

As learning objectives, the instructor aimed for students to: 

  • Understand the concept of billable time and see themselves as professionals whose skills and abilities contribute to an agency’s profitability.
  • Learn how to identify a new business opportunity, set up a business meeting and meet face-to-face with a potential client.
  • Learn to frame questions and listen carefully in a meeting to determine a client’s situation and business goals. 
  • Define the specific strategic communication deliverables services that would help a client achieve its business goals, and the metrics for evaluating outcomes.
  • Develop a detailed scope of work for a client and assess the amount of time that will be required to produce the work. Estimate the cost-range for based on the time required or perceived value of the service.
  • Write a persuasive, two- to three-page proposal that includes cost estimates.  (For pro bono clients, students were to present the cost estimates as donated).
  • Gain experience in presenting a proposal to a client in person, receive client feedback and revise accordingly.

Rationale

Many employers value business literacy in their new hires, and for this reason the Commission on Public Relations Education has urged undergraduate programs to design curricula and experiential learning that help students understand business processes. In a 2013 survey of Arthur W. Page Society members, Ragas and Culp (2014) found that 85% of participants (n=112) indicated that it was “extremely important” for public relations and advertising professionals to have a strong grounding in business fundamentals as part of their education and training. They and the Commission on Public Relations Education have recommended adding business concepts to existing, required courses such as public relations management and campaigns, and developing new, stand-alone courses in business fundamentals. A student firm provides another opportunity to introduce business concepts and processes as an experiential, hands-on learning experience. 

The Commission reported agreement among employers that it is important for entry-level practitioners to develop business acumen, but such knowledge is lacking (Commission on Public Relations Education, 2018). The report provides a vague definition of business acumen: “understanding how business works, to provide the contextual significance of public relations” (Commission on Public Relations Education, 2018, p. 28).

It is helpful to think about the concept of business acumen a bit differently, and to consider Merriam-Webster’s definition of acumen: “keenness and depth of perception, discernment or discrimination, especially in practical matters” (Merriam-Webster, n.d.). This definition echoes some of the soft skills that researchers have found are important in the workplace.  

DiStaso et al. (2009) found agreement among professionals and academics that entry-level public relations employees bring both hard and soft skills to the workplace, and the latter should include creativity, flexibility, initiative, interpersonal skills and the ability to take criticism.  Employers across numerous industries have reported that they desire new graduates to be good listeners who are self-aware, adaptable, assertive and collaborative (Commission on Public Relations Education, 2018, p. 55).  According to Windels et al. (2013), vital soft skills in the advertising field include critical thinking, persuasion, interpersonal, verbal communication and presentation ability. 

For the training and development field, Gargiulo et al. (2006) wrote a practical guide to developing business acumen and described it as encompassing three critical areas: relational, communication and financial. Relational skills are needed to build and sustain professional, trusting relationships with peers, clients and customers. Communication skills needed for business acumen include writing memos, e-mails, white papers, proposals and presentations. Financial skills include developing budgets and cost estimates.

The proposal-writing assignment helps students develop these relational, communication and financial skills while learning a core business process in the agency industry. Students work in pairs to develop their proposals, engage with clients, and collaborate with teammates to estimate the time required to complete tasks. They must develop listening skills in order to assess a client’s situation, needs and concerns. They work on their persuasive communication skills, both verbal and written, that are important for entry-level jobs across industries. Writing a persuasive proposal is a sophisticated and challenging exercise, and students need as much writing experience as possible to be successful in the public relations field. Students learn to develop cost estimates and present basic financial information to clients, and this experience may set them apart from other entry-level practitioners in all types of work settings. By definition, the agency industry exists to serve clients, and clients come and go. The author of this article worked at two mid-sized agencies, and all employees were expected to be alert to new business opportunities and prepared to participate in new business pitches. This assignment helps to prepare students to be valuable members of an agency team right from the start. 

The learning experience also helps prepare students for the vagaries of the “gig” economy and those difficult times when they may find themselves unemployed. They learn how to identify a potential client, put a price tag on the deliverables and services they can provide, and follow a formal business process to sell these services. 

Learning outcomes

While an ungraded assignment, students received feedback on the first draft of their proposals. The advisor evaluated the proposals for writing style, in particular clarity and persuasiveness; conventions such as grammar and punctuation; professional formatting; thoroughness in the scope-of-work description; and accuracy for cost estimating.  

Several students remarked that the assignment was the most valuable and exciting learning activity of the semester. Many displayed a sense of exhilaration, even joy, when they succeeded in bringing in a new client. The revenue from fee-for-service accounts helped to pay for perks such as student stipends, pizza days and an awards program, and students understood that their entrepreneurial efforts made these benefits possible. 

Some students began freelancing while in college, and others developed business cards and websites for freelancing after graduation. The author reached out via LinkedIn to several former students to learn what they may have gained from the experience. One 2017 graduate responded in this way: “I learned to anticipate needs in advance as well [as] develop solutions to meet those needs. It was also a great experience learning business processes at this stage of schooling (introduced me to some real-world learning experiences).” A 2016 graduate who works at a global PR firm wrote: 

That exercise was my first foray into thinking about pricing a service. Goods tend to have an obvious value. Services tend to have a relative value. A lot of what we end up needing to do in pitches is to justify our estimates and the rates we quote our labor at. The [student firm name withheld] exercise got the gears turning in my head.

This proposal-writing activity is ideally suited to a student firm where students get to work directly with external clients and develop new business. Important relational and interpersonal communication skills are gained from meeting with potential clients and determining their problems and specific needs for strategic communication services. Pitching and presenting the proposals in a business setting caps off the learning experience, as students receive feedback from an actual client (not just the instructor).

Nevertheless, a modified version of the activity could be used in a PR writing or campaigns class with a mock client. One approach could be to present students with a brief that outlines a client problem in detail. Students could then work in teams to develop a persuasive business proposal that addresses the problem and includes cost estimates based on the estimated amount of time required to do the work.  Students could role-play the initial meeting with clients, and later the pitch.  

Faculty members with agency experience are uniquely qualified to lead the learning activity. Alternatively, an agency professional could be invited in to meet with students, introduce the concept of billable hours and describe the process for new business development.  

Whether for an actual or mock client, the proposal-writing activity helps students gain an understanding of business processes as well as develop professional writing skills. It is the type of experiential learning activity that follows recommendations by the Commission on Public Relations Education that the undergraduate curriculum help students gain business acumen before they graduate.

References

Alton, L. (2018, January 24). Why the gig economy is the best and worst development for workers under 30. Forbes. https://www.forbes.com/sites/larryalton/2018/01/24/why-the-gig-economy-is-the-best-and-worst-development-for-workers-under-30/?sh=1247865c6d76

Commission on Public Relations Education. (2018). Fast forward foundations + future state. educators + practitioners. Commission on Public Relations Education. http://www.commissionpred.org/commission-reports/fast-forward-foundations-future-state-educators-practitioners/

DiStaso, M. W., Stacks, D. W., & Botan, C. H. (2009). State of public relations education in the United States: 2006 report on a national study of executives and academics. Public Relations Review, 35(3), 254-269. https://doi.org/10.1016/jpubrev.2009.03.006

Gargiulo, T. L., Pangarkar, A., Kirkwood, T., & Bunzel, T. (2006). Building business acumen for trainers: Skills to empower the learning   function. John Wiley & Sons.

Manyika, J., Lund, S., Bughin, J. & Robinson, K., Mischke, J., & Mahajan, D. (2016). Independent work: Choice, necessity and the gig economy. McKinsey Global Institute. https://www.mckinsey.com/featured-insights/employment-and-growth/independent-work-choice-necessity-and-the-gig-economy#

Merriam-Webster. (n.d.). Acumen. In Merriam-Webster.com dictionary. Retrieved January 4, 2020, from https://www.merriam-webster.com/dictionary/acumen

Ragas, J. & Culp, R. (2014). Public relations and business acumen: Closing the gap. Institute for Public Relations. https://instituteforpr.org/public-relations-business-acumen-closing-gap/

Soloman, R. (2016). The art of client service: The classic guide. Wiley. 

Windels, K., Mallia, K. L., & Broyles, S. J. (2013). Soft skills: The difference between leading and leaving the advertising industry? Journal of Advertising Education17(2), 17-27.

Assignment

Go Get It! New Business Proposals

Working in pairs, develop a two- to three-page professional proposal after meeting with a potential client.

  1. You and your partners will:
  • Talk among yourselves. Determine: What’s your passion? What are you into? What’s a local business or nonprofit that you like or that you’ve always wanted to learn about?
  • Try to hone in on a business or nonprofit that you believe would benefit from our services and that you think would be a good fit for a student agency. Other ideas about how to find clients:
    • Find companies whose external communications appear to be weak
    • Find companies that are growing rapidly or that are opening
    • Use your personal network and the firm’s existing clients
  • Research the business or nonprofit. Read the mission statement. Study the website. Learn as much as you can.
    • The first few minutes you research a company are when your best ideas will flow. Write them down. Your first impressions are important.
  • You must contact the potential client this week to set up a meeting next week, or no later than the following week. Aim to meet with a decision-maker (owner, manager, marketing director, etc.)
    • When you meet, learn the WHY. In other words, why they started the business, or why the organization exists.
    • Connect our values with the client’s values. Our values: relationships, ambition, challenge, collaboration, learning. Are we a good fit?
    • Ask good questions.
    • Be encouraging. The more they talk, the more you learn.
    • Tell them about the student firm.
    • Find out what challenges or opportunities they face (so that you can determine whether they would benefit from our services, and which services they really need).
  1. The essential question for you to understand before you start drafting the proposal is: “What challenges and opportunities does this business face?” If you can find out the answer to this question, your imagination and creativity will take off. As a team, you can then brainstorm and determine the answer to the next essential question: “What services can we provide that will help this business/nonprofit take advantage of these opportunities and achieve its business objectives?”
  2. Jointly write a proposal. Your proposal should be written in a compelling, conversational, straightforward manner using AP Style. Read pp. 11-121 in The Art of Client Service for guidance. Specify the costs for each element, activity or deliverable that we can provide to help the business/nonprofit achieve its goals.
  3. Consult with all the appropriate staff members to get a ballpark estimate of how much time it will take for each person to do his/her particular piece of the project.
  4. Include in your proposal any outside costs, such as printing, postage and packaging, and digital or print advertising. If outside costs are impossible to procure or estimate, then include a line that says something like “Outside costs such as printing, digital advertising, web hosting, etc. are not included in the estimate.
  5. Your pricing should be based on the amount of time that a project will realistically take, using the rate of $50/hour or $25 for project management. Pricing can also factor in the perceived value of the service or deliverable. For example, a client might be willing to spend much more on a website redesign than on an annual report, even though the projects may require the same amount of time. Be sure to include time for the AE’s “project management.” This is the time required for weekly phone calls, setting up meetings, problem-solving, delegating work, etc. Project management can be billed at $25/hour.
  6. Your estimate should include a brief description of the firm and a convincing “why hire us” statement. You can find good, succinct language on our website.
  7. Include your goals for the client project, a detailed description of the scope of work and all the deliverables to be included, cost estimates for each element and total cost, and the estimated timeline for completion. The proposal should end with a thank you and signature line for you and the client to sign and date. It should be concise, written in short paragraphs with headers or sub-heads. Bullets are ok.
  8. Write in plain English. A conversational tone is warmer and more inviting.
  9. Use professional letter format with the firm’s logo, date, client contact’s name, title, company name, complete mailing address.

HELPFUL TIPS:

On making phone calls to prospects to set up meetings:

Try to make it a “warm” call rather than a cold call. Warm: “So and so suggested I call you.” Make it short. Leverage being a student. Have an elevator pitch ready: “We’d really like to do some work for you. We noticed …. Can we meet … it won’t take more than 15 minutes of your time.”

The elevator pitch:

Prepare a one-minute pitch that says: This is who I am, this is who the student firm is. This is why I’m here. This is how we can help you. Sound intelligent. Bring solutions. Be prepared to use this on the phone or in a meeting (or maybe on the elevator!).

© Copyright 2022 AEJMC Public Relations Division

To cite this article: Ritsch,M. (2022). Business Literacy and Soft Skills: Proposal-Writing in the Student Firm. Journal of Public Relations Education, 8(1), 132-143. https://aejmc.us/jpre/?p=2846 

Journal of Public Relations Education, Vol. 8, Issue 1

Note from the Editor:

JPRE Editor

Dr. Pamela G. Bourland-Davis
Chair & Professor
Department of Communication Arts
Georgia Southern University
Editor in Chief, Journal of Public Relations Education
Immediate Past President, SSCA
Email: pamelagb@georgiasouthern.edu

Featured in this issue are three articles which all center around different perspectives of public relations programs. The first two focus on alumni and student perspectives, with the students being HBCU students weighing in on their perspectives of graduate programs. The third article examines Ph.D. programs based on a content analysis of publicly available program information, and does so with an eye on moving the graduates into faculty lines.

The teaching briefs, as usual, provide excellent ideas for approaching classes ranging from using an international case study to teach race and cultural sensitivity in public relations, ideas for crisis classes, and a business model for a public relations firm which could be adapted for classes as well.

Our next issue is a special edition focuses on activism, and if you have not seen the call for the fall special issue on mentorship, leadership and DEI, please check it out! These are due the first of June.

Table of Contents

Research Papers

Public Relations Graduates’ Perceptions of Their Degrees and Careers: A Five-University Survey
Kenneth D. Plowman, John E. Forde, Brad L. Rawlins, Gemma Puglisi & Judy VanSlyke Turk

Exploring HBCU Students’ Interests in Pursuing Graduate Studies in Public Relations and Communication Programs 
Damion Waymer & LaTonya Taylor

A Shortage of Excellence? An Exploratory Study of U.S. Doctoral-level Education in Public Relations
Luke Capizzo, Rosalynn Vasquez & Hyoyeun Jun

Teaching Briefs

Teaching Race and Cultural Sensitivity in Public Relations: The Case of Comic Relief and the Western Savior Ideology
Ashley Holbert & Damion Waymer

Business Literacy and Soft Skills: Proposal-Writing in the Student Firm
Margaret Ritsch

Crisis Response Plan Group Project
Nia Johnson

Crisis and The Queen
Michelle Groover

GIFT

Building Portfolios, Connections and Confidence: How Professors Can Leverage Student Writing Collections to Support Students’ Employment Opportunities
Jennifer Glover Konfrst, Kelly Bruhn & Eric Adae

Book Reviews 

Business Acumen for Strategic Communicators: A Primer
Reviewed by Charles A. Lubbers

Public Relations History: Theory, Practice, and Profession
Reviewed by Christopher McCollough

Social Media: How to Engage, Share, and Connect (4th Ed.)
Reviewed by Adrienne A. Wallace

Read the full issue here:

A publication of the Public Relations Division of AEJMC
© 2022 AEJMC Public Relations Division

The Journal of Public Relations Education (JPRE) is devoted to the presentation of research and commentary that advance the field of public relations education. JPRE invites submissions in the following three categories:

  • Research Articles
  • Teaching Briefs
  • Book/Software Reviews

Learn more by visiting the About JPRE page and the Authors/Contributors page for submission guidelines. All submissions should follow the guidelines of the most recent edition of the Publication Manual of the American Psychological Association (APA).

Questions? Contact the Editorial Staff.

Crisis Response Plan Group Project

Editorial Record: Original draft submitted April 12, 2021. Revisions submitted July 22, 2021. Accepted August 17, 2021. Published March 2022.

Author

Nia Johnson, Ph.D.
Assistant Professor, Communication and Media
Howard College of Arts and Sciences
Samford University
Birmingham, AL
Email: vjohnson@samford.edu

Abstract

This project allows students to take an important chapter from the course text and apply it to a real-world situation: they create and respond to a hypothetical crisis, based on the information discussed in class and in the text. In doing so, they utilize information literacy, critical thinking, and other analytical skills. Learning objectives, steps and procedures, and assessment information are discussed.

Keywords: bloom’s taxonomy, group project, crisis communication, crisis response, crisis management

Introduction and Rationale

Textbooks and case studies can only take students so far in mass communication curricula; the best learning involves experience and application. This may be especially the case for public relations education. While traditional textbook knowledge is important, particularly for beginning PR students, helping those students see the information played out in reality is a great way to ensure actual learning has taken place, rather than simple exposure or memorization. Kolb’s (1984) work on Experiential Learning Theory (ELT) posits that learning is a process where knowledge is acquired by experiences. According to this theory, knowledge obtained from successful experiential learning is cyclical, “where the learner ‘touches all the bases’—experiencing, reflecting, thinking, and acting—in a recursive process that is responsive to the learning situation and what is being learned” (Kolb & Kolb, 2005, p. 194). Nilson (2016) also provides researched-based findings to help understand how students learn best, and suggests that true learning can be achieved by “thinking about the meaning of the new knowledge and connecting it to what [students] already know; …interaction with others; …actively engag[ing] in an activity; …receiv[ing] the new material multiple times but in different ways; …[and] making and correcting mistakes [rather than] being correct in the first place” (Nilson 2016, pp. 4-5). 

One subject area that fits naturally with experiential learning methods is crisis management, which is an important part of the overall public relations curriculum. Well-known crisis management researcher and theorist Timothy Coombs (2001) stated that:

“crisis management moves the public relations role to the managerial function and requires the development of many skills and knowledge points… the need for crisis management in practice increases each year as the technology and stakeholders continue to create new crises and pressure how organizations should respond to crises.” (p.89) 

The internationally recognized accreditation program for public relations practitioners, Accreditation in Public Relations (APR), stresses crisis and issues management as 15% of the knowledge, skills, and abilities tested as part of the examination process (Universal Accreditation Board, 2021). Further, after in-depth interviews with 29 advertising and public relations agency leaders, Neill and Schauster (2015) reported that the necessity of crisis and issues management skills for undergraduates was emphasized 70 different times by 25 of the participants. 

The activity described here was designed to foster the learning of crisis management and communication by utilizing an experiential learning method that helps students engage in their own learning, interact with others, and actively, critically think about the material. This project allows students to take an important chapter from the course text and apply it to a real-world situation: they create and respond to a hypothetical crisis, based on the information discussed in class and in the text. In doing so, they utilize information literacy, critical thinking, and other analytical skills. 

This project is designed as the second of two main assignments for an introductory public relations class. The first assignment involves cold-calling and interviewing a public relations practitioner who has been in the industry a minimum of five years, and writing and presenting a report about the information learned in that interview. That assignment helps students to understand clearly what public relations is and that a practitioner needs to be knowledgeable of and skillful in an array of areas. Typically, the students in the class are sophomores or juniors who will be starting their PR practicum sequence in the next academic year. This class is their first introduction to the profession, but this assignment takes place in the second half of the semester after learning and being initially assessed on the material needed to complete the assignment. 

Learning Objectives

This activity enables students to demonstrate knowledge and application of every step in the crisis management lifecycle, as discussed in class and in the assigned text: chapter 10 of Wilcox et al.’s (2015) Public Relations: Strategies & Tactics. Wilcox et al.’s (2015) approach to crisis management involves a lifecycle, where a potential crisis is first identified in the proactive stage, developing crises are planned for in the strategic phase, full-blown crises are responded to in the reactive stage, and reputation damage is assessed and addressed in the recovery stage. The reactive and recovery stages also include applying Benoit’s (1995) image restoration strategies.

Students are able to master this new-to-them material through an assignment that caters to a variety of learning styles and applies multiple categories of Bloom’s Taxonomy of Educational Objectives (Bloom, et al., 1956). Therefore, this activity is designed to achieve six learning objectives (LO):

  1. Explain the role public relations plays in responding to a crisis.
  2. Explain the four phases of the conflict management life cycle.
  3. Identify and research issues facing an organization that require attention or that could lead to a crisis situation.
  4. Identify important steps to deal with a crisis as it occurs.
  5. Design a crisis communication response plan.
  6. Present your plan and defend your decisions.

The activity: Steps and Procedures

The students are first divided into groups of roughly equal numbers. The instructor should be the one to assign students to groups, making sure each group contains students of mixed-ability and is as diverse as possible. Each group is instructed to choose a company or organization that most group members are already perfunctorily familiar with, and pretend that they are the public relations department for that organization. As the PR department for their chosen company, each group is tasked with crisis response: they are to anticipate any issues that might turn into crises for their organization and be prepared to respond to crises that occur. Together, each group is to:

  1. Choose an organization to “work” for and research that chosen company.
  2. Analyze the company’s current situation, based on the research collected. This involves writing a basic situation analysis, including an analysis of strengths, weaknesses, opportunities and threats (SWOT).
  3. Scan the environment of the company and industry to identify potential issues that could develop into crises for the organization. 
  4. Choose one of the issues identified, and envision how that issue could develop into a crisis that could plausibly impact the organization. This step involves designing and describing a particular crisis in detail.
  5. Develop a specific crisis communication plan to respond to the designed crisis.
  6. Present the research, designed crisis, and crisis response plan to the class.

With this activity, students are able to “produce new or original work,” the pinnacle of Bloom’s taxonomy, but it also requires them to work their way through each of the proceeding categories (Bloom, et al., 1956). In addition, the collaborative effort of the group work component contributes to the educational process. “The research on the effects of group learning has focused on several variables—achievement/productivity (learning), positive attitudes and ethics, the quality of interpersonal relationships, and psychological health—and group work enhances all of them for students at all educational levels and of all backgrounds” (Nilson, 2016, p. 180).

Assessment

Students are instructed that this project will result in a 5-10-page paper that should include the information described below, which also serves as the grading rubric for the paper. Each section of the paper corresponds to one of the stages in the crisis management lifecycle as presented in the assigned text (Wilcox et al., 2015). In addition, each group will also present their research, designed crisis and crisis response plan. The presentations should be 10 minutes, involve every member of the group, and include a visual aid. An additional 30-point value is added to the final paper grade for the presentation. 

  1. Company information and background (10%)

At a minimum, this section should answer: What is the company; what do they do; what services or products do they provide; how many employees and locations do they have? Have they ever faced any major crises? If so, what was their response or the result? This section should also include a SWOT analysis and any other background information deemed relevant.

  1. Environmental scan (Proactive Phase; 10%):

Identify emerging trends, concerns, or issues—both within the organization, within the larger industry, or within society—likely to affect the organization in the next few years. Predict problems and anticipate threats to the company. This involves the reading, listening, and watching of current affairs with an eye to the organization’s interests. Identify and describe at least five issues with the most potential to develop into crises for the organization. Why were those issues selected? What makes them the most likely to cause a crisis?

  1. Crisis (15%):

Choose one of the issues identified in the environmental scan to develop into a full-blown crisis. Consider all possible factors about that crisis. Every detail about it is up to the group to design: What is it? Where did it start? Who does it involve? What level of blame could be accurately placed upon the company? How long does the crisis last? Does the media make the crisis public before the company is able to? etc.

  1. Crisis Response Plan (Strategic and Reactive Phases; 25%):

Design the crisis management and communication plan for the crisis described in the previous section. At a minimum, this section should answer: What are the main messages? Who are the spokespeople and what employees will be made available for comment? What/where is the media headquarters? What main crisis response strategy and image restoration strategy should be employed (denial, excuse, justification, etc.)? Explain the reasoning behind every decision (why were those choices made regarding messages, strategy, spokespeople, etc.).

  1. Conclusion (Recovery Phase; 10%):

What is the final result? What is the anticipated result if the company followed the crisis response plan exactly as designed? What next steps should be taken once the crisis is over?

Evidence of Student Learning

Working with a group to identify issues, create a crisis and respond to that crisis provides a cooperative learning experience, similar to the “think, share, pair” method that Nilson (2016) has found to be a particularly effective learning style. It also helps ensure that students have not simply learned the material in a way that allows them to just answer a question, but to reason with the material and fully apply it to real life scenarios. All of this is enabling the students to move through Bloom’s Taxonomy in a demonstrable way.

In practice, I’ve found that students tend to split up the major sections of this paper and work independently on those sections. Most of the collaboration happens in the beginning, while choosing the company and the design of and response to the crisis, and at the end, in planning the presentation. Allowing some class time for work on this project allows me to monitor each individual’s contribution to the project and the overall group dynamic, answer any major questions groups may encounter, and ensure each group completes the assignment correctly.

Linked below are examples of papers that were submitted during the spring 2021 semester, based on the assignment instructions. Please note that these examples have been linked in their originally-submitted form, without any comments or grading information, and are shared with student permission.

Student Example 1: Chick-fil-A: https://drive.google.com/file/d/1gM0nPvhDxTx8h4NQF9BFvFewtzuPLM4V/view?usp=sharing

Student Example 2: American Eagle Outfitters: https://drive.google.com/file/d/1fs5NKrwVQfJ7QYt_jtkAMf84fssSq8E7/view?usp=sharing

During the spring 2021 semester, I administered a volunteer survey to gauge reactions to this project. One-third of the students in this class participated in the research and answered questions about their experience with this project using a Likert-type scale. The questions and their responses are presented in table 1. While this represents an extremely small sample, it does provide some indication of students’ perspectives of this project. Overall, during this semester, the students who responded enjoyed the project, did not find it too easy or overly difficult, self-reported gaining a better understanding of the material, and overwhelmingly understood the instructions and assignment expectations. Unsurprisingly, the group work aspect of the assignment drew mixed reviews.

An additional, open-ended question regarding the group dynamic was also included, which allowed students the opportunity to relay any serious concerns about their groups or particular individuals. I also regularly encourage students to inform me if there is major group discord or work disparity, so those issues can be assuaged before the project is due.

Conclusion

Crisis management abilities are necessary for success in public relations practice, and experiential learning techniques, such as the project described above, can help students thoroughly learn this important topic. By being introduced to this information early in their academic careers in a way that helps foster real learning through engagement and critical thinking, students can become proficient in this subject, leading to greater success in senior-level classrooms and, eventually, in the workforce.

References

Benoit, W. L. (1995). Apologies, excuses, and accounts: A theory of image restoration strategies. State University of New York Press.

Bloom, B. S., Engelhart, M. D., Furst, E. J., Hill, W. H., & Krathwohl, D. R. (1956). Taxonomy of educational objectives: The classification of educational goals. Handbook I: Cognitive domain. David McKay Company.

Coombs, W. T. (2001). Teaching the crisis management/communication course. Public Relations Review, 27(1), 89-101. https://doi.org/10.1016/S0363-8111(01)00072-8

Kolb, D. A. (1984). Experiential learning: Experience as the source of learning and development. Prentice-Hall, Inc.

Kolb, A. Y., & Kolb, D. A. (2005). Learning styles and learning spaces: Enhancing experiential learning in higher education. Academy of Management Learning & Education , 4(2), 193-212. https://www.jstor.org/stable/40214287 

Neill, M. S., & Schauster, E. (2015). Gaps in advertising and public relations education: 

Perspectives of agency leaders, Journal of Advertising Education, 19(2), 5-17. https://doi.org/10.1177/109804821501900203

Nilson, L. (2016) Teaching at its best: A research-based resource for college instructors (4th ed.). Jossey-Bass.

Universal Accreditation Board (2021). Study guide for the examination for accreditation in public relations. Retrieved July 22, 2021 from, https://accreditation.prsa.org/MyAPR/Content/Apply/APR/APR.aspx

Wilcox, D. L, G. T. Cameron, & B. H. Reber. (2015). Public relations strategies & tactics (11th ed.). Pearson.

© Copyright 2022 AEJMC Public Relations Division

To cite this article: Johnson, N. & (2022). Crisis Response Plan Group Project. Journal of Public Relations Education, 8(1), 144-153. https://aejmc.us/jpre/?p=2881

Building Portfolios, Connections and Confidence: How Professors Can Leverage Student Writing Collections to Support Students’ Employment Opportunities

Editorial Record: This article was originally submitted as an AEJMC Public Relations Division GIFTs paper, with a February 19, 2021 deadline. It was submitted to JPRE August 31, 2021, and accepted for publication at that time. Published March 2022.

Authors

Jennifer Glover Konfrst
Associate Professor, Public Relations
School of Journalism & Mass Communication
Drake University
Des Moines, IA
Email: jennifer.gloverkonfrst@drake.edu

Kelly Bruhn, Ph.D., APR
Professor, Public Relations, Associate Dean, School of Journalism & Mass Communication
Drake University
Des Moines, IA
Email: kelly.bruhn@drake.edu

Eric Kwame Adae, Ph.D.
Assistant Professor of Public Relations
School of Journalism and Mass Communication
Drake University
Des Moines, IA
Email: eric.adae@drake.edu

Rationale

At Drake University, Public Relations Writing is the second course required of all PR majors in a six-course sequence, and it provides an opportunity for students to develop the writing and editing skills necessary to succeed in a public relations career. Students learn to think critically about current events and how they relate to PR practice. Some coursework is completed on behalf of a community partner while much more is created on behalf of a dream employer of their choice. This allows students to customize their writing portfolios, while often feeling increased commitment to creating quality content. The best part? Each student’s final work is shared by their professor with their dream employer, providing an important professional connection that often leads to job shadows, internships and even future employment.

Student Learning Goals

Aligning with the college’s core values, this assignment is designed to help students “understand how to develop content across multiple channels in this age of media convergence, with sensitivity to multicultural audiences and an appreciation for global perspectives,” and “apply reasoning, critical thinking, persuasion and creativity through the writing and editing processes.” At the beginning of the semester, students take a pre-assessment to measure their self-identified comfort level with key facets of public relations. Throughout the semester, they peer edit one another’s work prior to each submission, and the instructor provides detailed feedback on every assignment during the grading process. Students are encouraged to incorporate edits into each piece as the semester unfolds, so they can learn from the feedback while also refining their work. In the final week of the class, students select their top pieces from the class to feature in their portfolios. Students also take a post-assessment to identify areas of growth since the beginning of the semester.

Connections to Public Relations Practice and/or Theory

Students create a variety of materials in the class, including issues briefs, annual report content, fact sheets, infographics, fundraising appeal letters, digital and social strategy, proposals for corporate expansion, PSAs, brochures, blogs or podcasts and traditional press releases. Each student must also create an original piece to add to the collection, in addition to a cover letter and resume prepared for their dream employer. This final portfolio – five professional pieces and their cover letter and resume – qualifies as their final exam in the course. Immediately after finals, the professor sends the portfolios to the dream employers. As part of their portfolio development, students are responsible for identifying a contact name, email, and physical address of their dream employer. Typically, the contact is the public relations principal at the organization, or someone within the department that is responsible for the work the student wants to do. The professor uses this information to send the portfolio file with the explanatory email. 

Evidence of Student Learning Outcomes/Assessment

In addition to evaluating the quality of student work, the external review of student portfolios often results in valuable feedback and ideas for future class assignments. Students’ self-reported confidence grows according to the class pre- and post-test assessments. Portfolio deliveries have sparked job shadow opportunities with companies as varied as the Los Angeles Angels, American Airlines, National Geographic and Nationwide Insurance. Students’ customized work has earned them internship positions in companies, government agencies and nonprofit organizations which have led to several full-time placements after graduation. A sample dream employer response is below, highlighting another important outcome—elevating the visibility of our small program.
Jenna –

Elise Eberwein shared your communications portfolio with me, and I am so glad she did. Terrific job putting together a wide variety of communications platforms, each with their own tone of voice. That’s something we try to do at American Airlines every day. We have millions of customers and more than 100,000 employees who all have a different perspective on how our business works, and each one of them expects us to speak with them in familiar terms and with a friendly voice.

We’re only a few months into our integration with US Airways, and it’s very clear that the world is watching everything we say and do. Communication is critical. Much like your portfolio, we have to use a variety of channels to hit each audience and make sure that the message is consistent across all of them. You’ve done a nice job pointing to the restoration of our fleet and our commitment to being the greatest airline in the world with top-notch customer service.

Please keep us up to date on your projects and where your degree might take you next, and let us know if we can help in any way.

Casey Norton
Director, Corporate Communications
American Airlines
Office: 817-931-3051

APPENDIX A

The Assignment:

Final Individual “Dream Employer” Portfolio

Instructions

In lieu of a final exam, you will compile an individual “dream employer” portfolio. Please read the instructions and be sure to include all portfolio components. 

  • The “dream employer” portfolio must include at least five individually prepared tactics, four of which may be revisions of work you submitted on behalf of your dream employer throughout the semester. That means at least one tactic will be original for your portfolio.
  • The original tactic can be anything we have discussed this semester that you haven’t prepared for your dream employer (e.g. fact sheet, social media content calendar and posts, blog/podcast concept, PSA, VNR, etc.) or other tactic of your choosing. However, the tactic should be appropriate for your dream employer and its public(s).
  • Additionally, your individual portfolio must include a cover letter and current resume. The cover letter for your dream employer should be addressed to an appropriate public relations contact within the organization. The letter should express your interest in working for the organization, and pitch the work contained within your portfolio. You must include the full name, title and mailing address of the PR contact on the letter, as I will mail these packets to those contacts.

Formatting

  • The individual portfolio should include your cover letter and resume followed by your tactics as a single Word .docx or pdf.
  • All tactics should be thoughtfully created, well organized, properly formatted and of professional quality, reflecting your best work. Use proper grammar, spelling, punctuation and AP Style. Attribute outside sources, as appropriate.

Evaluation

  • Your individual “dream employer” portfolio will be worth 200 points. Standard evaluation criteria will apply.
  • Failing to submit your portfolio by deadline will result in a zero for the final exam grade.
  • While we encourage this outreach to future employers as a unique opportunity to showcase your abilities, you may request that your portfolio not be submitted to your dream employer. Please share any concerns with me. Note: Your project will still be due by the final exam deadline and evaluated as your final exam grade in the course.

APPENDIX B

TABLE 1: RUBRIC

PR Writing – Dream Employer Portfolio/Final Exam Rubric
In addition to the items noted in the rubric, accuracy will be evaluated throughout the portfolio. The writing should be based on facts that can be verified by a third party. Grammar, spelling, punctuation and AP Style should be used correctly. No spelling errors! In fact, one error will bring a deduction of 7 points to your final grade. Two errors will bring a deduction of 14 points, and more than three errors will result in 20 points automatically lost.

APPENDIX C

APPENDIX D

© Copyright 2022 AEJMC Public Relations Division

To cite this article: Konfrst, J.G., Bruhn, K., & Adae, E. (2022). Building Portfolios, Connections and Confidence: How Professors Can Leverage Student Writing Collections to Support Students’ Employment Opportunities. Journal of Public Relations Education, 8(1), 161-179. https://aejmc.us/jpre/?p=2952